This is the first year I've used TurboTax on a Mac, and, for whatever reason, it was a very clunky an glitchy experience. Also, as always, entering charitable contributions was unnecessarily tedious and time- consuming. Sometimes, I got error messages with entirely inadequate explanations, and had to figure out the problems myself. This was my worst experience using Turbo Tax to date. Clumsy, clunky and not as helpful as in the past.,

I've also loved Turbo Tax, stopped using for several years while receiving 1099 to be on safe side so an accountant could guide us. Now that I'm w2 again, I'm so happy to go back to Turbo Tax. Turbo Tax asks you about EVERYTHING, and accountants don't. That is why returns can be better with Turbo Tax. Coming back to Turbo Tax, I realized that we lost out of money back a few years ago for new home appliances that would have qualified for tax savings, but alas, our accountant didn't ask or list that on documents to bring. So sad. I'm happy to be in control again, but with expert guidance against mistakes. Win-Win.

What i filled out from the previous page, e.g., navigation isn't super intuitive if you haven't used TT before. For example, from the forms, there isn't really a home page or something to quickly return to income, deductions, etc. I knew to click on the easy form icon at the top of the page to find where I wanted to go.

Not great. Glitches and having to go back to beginning of section all the time. But the real issue was that they offer to send in the payment for you but if you foolishly elect that, you have no proof it was timely submitted to the IRS and you are exposed to interest and penalties. Do not submit via TT! Only go to IRS and state sites directly so that you avoid this expensive risk.

One big challenge is every time I open TurboTax, no matter what year it automatically goes to the TurboTax website for updates. Updates are not required every time I open the the software. I should have the option to access the software without getting updates every time.

Online and desktop are out of sync. Desktop shows efile accepted but still asking for me to file? Online version wants me to enter all my bank information and pay again to file. Need to get the two programs in sync and ensure the desktop application has updated all sections with efile complete for both State and Federal.

I have used TurboTax for many years. Normally I purchased the CD and downloaded to my computer. Last year I purchased on-line and found it was identical to the format on the CDs. This year I again purchased the on-line version but found it differed from the format I have grown accustomed to and in several screens, there was some confusion. I struggled through but was uncomfortable with the changes. I even had concerns the on-line version may not be from TurboTax and might be malware.

I have been using Turbotax for more than 10 u. For the first time I was truly disappointed in the product and the process. First of all, does anyone at Turbotax understand how difficult and expensive it was to be forced to switch to Windows 11. (And by the way, WIndows 11 is known to be full of difficult to understand changes.) Second, when I completed my return, I was ready to purchase Audit Defense and also pay the $25 dollars to file the state return but I could not figure out when and how to pay for these options. The system took me to an Audit Defense screen that displayed my name, address and contact info but there was no way to pay and finish the task. After wasting several hours I had to print the state return in preparation for mailing the return. And of course there is no way to speak to a human.

My initial download had bugs. It hung up when trying to install updates. I had to reinstall a new copy after first having to uninstall my old copy. It took about a half day wasted to get this all done. What a giant waste of time. Another continual problem with TT is that they change the user interface every year--The changes are in areas that do not need to change, such as entering income. The enter income interface this year was particularly bad. It couldn't learn that I wanted to enter data myself, not download it.

When I tried to file my taxes, there was a glitch that prevented me. I got an error message that looked like this: "Information Worksheet: Form 1099-Q is still being worked on. Please return after it has been updated.. Taxpayer's First Name: ....." I went on the Intuit community forum and discovered that this was a common problem for Oregon users filing a 1099-Q form to take a distribution from a 529 plan. Some of the users in the forum had been complaining to TT for weeks, only to be gaslit and told that it was a problem with an Oregon form, or they were promised that a fix was just around the corner. I had to wait over a week for the bug to be fixed, but not nearly as long as others who started their taxes much earlier. I have been using Turbo Tax for years and I have occasionally run into little bugs like this, but this was the first time I was completely prevented from fixing it on my own and filing my taxes.