If you start a section just to view it and then decide not to complete that section, it will automatically show up on your return sent to the IRS---- this happens every year. Come on Turbo Tax---- Surely you guys can do much better to fix your software so that this does not continue to occur each and every year !!!

Turbo tax online was pushed on us this year and it was not functional. Spoke with turbotax, was elevated, then told if I wanted to speak to a tax expert it would cost $40 more dollars. Switched to desktop and am manually filing state taxes now and i worked fine. Even the help boxes were different between online and desktop

I have been using TurboTax for decades. But this is my last year trying to use it. In my opinion, it has gone to the dogs. My tax circumstance cannot be much simpler. But rather than allowing the process to be a breeze, TurboTax somehow manages to convolute things and turn it into an ordeal. I used to find it pretty user-friendly. Not so these days. Instructions sometimes cannot be more opaque. It even managed to screw-up downloads of data from 1099 reports for accounts at a couple of financial institutions. Then when I had to manually enter figures instead, TurboTax actually crashed on me. Furthermore, TurboTax is already an expensive product compared to rivals. But it has become greedy and now uses every opportunity it can find to try to coax users into upgrading or purchasing add-ons. Cheesy sales tactics are something I expect at a used-car lot, not from my tax-preparation software.

Pre-paid subscriptions are good but getting the billing or credit applied to the actual filing is disconnected. We paid via email our 2025 download but had to interface with live agent to get accounting straightened out. Even with that done, when performing the E-File steps, it appears we did not get credit for the one state filing included. Now we have to investigate this issue. Confusing and time consuming!

I've been using TurboTax about 20 years. I've never had an issue, but had several this year. Some questions were not asked in the EasyStep, then appeared as an error, or were simply not answered on the IRS copy. I hope to see the inconsistencies and flow improved next year.

Fed return was accepted right away. NY state return was blocked until I went to Internet and Googled my problem. They (AI) pointed out that on 1099R, box #1 info had to be manually entered in box #16 or else TurboTax would reject it. This did NOT happen when I did my 2024 returns with very similar 1099Rs included.

It was almost impossible to get to the state return after I'd transmitted the federal electronically. My state charges a fee for electronic mailing, so I'll mail it in to get my refund.Finally I was able to add my DRDP on the state form but it took multiple tries. But it's cumbersome to get back to the program after you try the print preview.

I was not as pleased with TurboTax as normally I expected this year. I am a CPA and normally have no issues with the software. This year required answers on lines that did not require answers. I actually prepared the return twice to attempt to bypass some of the requirements. The program generated a penalty for something we had no control over. I generated the return without the K-1 (results, IRS owed us,1,250) and then with the K-1 (we owed the IRS 9, 676 with the interest). I only received the K-1 on 3/20/2026) Your calculation for the nonpayment of Interest seems.

Every year Turbo Tax changes the way they ask questions re K-1. I make a note from the previous year on how to enter and the next year the question is differently worded so it's hard to figure out what is being asked. On State Tax return it kept locking up when I was trying to enter the different states. Not happy. May switch next year what tax app I use.

Questions are not easy to understand, why it asked me to get a value from my previous year when previous year was submitted via TT so when it imported it should import everything. The layout of the application is terrible. Has not improved in 10 years. Some parts have a new feel and look.