I purchased Turbotax. Should have included a state tax form. I live in Washington State, but had small income from Arizona based on a REIT, had to file Arizona taxes and owed $41 in tax. Was forced to purchase Arizona return on Turbotax for $25 to pay my $41. Makes no sense. Also some of the entry boxes were invisible and I had to click around to find them.

This product gets a little more difficult each year. Explanations are minimal and movement between "forms" is often illogical. Product could be improved by allowing "standard deduction" as a choice before requiring all deduction information. I think I'm not alone in needing securities forms - which requires this version - but never having enough deductions to to override using the standard deduction. Also, if you move to a web based only product ( which it appears you are trying to do ) you will lose a long time customer.

TurboTax could be better. When paying the $45 for an additional state (with a credit card), and then again when paying for the $25 e-filing, it asked for all my info (name, address, ... and then the name again). It should pre-populate all the info, which the software already has. I do not save my credit card info, but the name and address should still pre-populate because Intuit and the TurboTax software has that information already.

I have been using TurboTax for many years was very disappointed this year. Two major difficulties 1) Regarding our wealth management acounts the import failed to load any of the 1099-XXX information. This led to a bunch of problems that consumed a lot of time to correct. 2) I hit a need to review certain things before it would allow me to file, which is ok, accuracy is important. However, if I moved from correcting one box to the forms to check something I was force to cycle through the full review cycle - this is an abysmal waste of time. I will consider a different product next year.

I use Desktop and have for 7 years. I like being able to download and do not use a CPA anymore. My income is all from a single source (Fidelity [Retirement] Investments) is easily downloadable and Turbo Tax handles the rest. I had my first problem this year a missing update prevented e-file transmission of my returns. Could not get the transmission through, get help from Turbo Tax or any other source. I finally completely Force Quit all programs except Tax which WOULD NOT shut down. I finally withdrew power and closed down the computer and restarted. This was the solution. When I turned the computer back on, opened TTax it updated and then transmitted my returns as it should have. TOO MUCH TROUBLE and Very FRUSTRATING for me.

Was offered the on-line version for free with bonus of free state filing. However, on-line interface was very confusing and clunky. Ended up using the tried and true method of the desktop version. Did not like the import tax form feature like done in past as it created new entries and did not link to previous years 1099 forms so I could not historical notes and year-to-year amounts. Ended up manually typing in values and amounts. Did not like the additional secret cost of $45 to e-file Federal and deduct state filing cost from Federal Tax Return, since I "upgraded to Premium Service???". Ended up just paying using credit and avoiding the additional fee.

I missed some categories and had to go back. The process want as smooth as in past years. Also, when submitting the e files, the program seemed to hang up and I had a bunch of .json files in the folder. I deleted those files, ended Turbo Tax, restarted my computer, and was able to complete the efiling process after those steps. These caused some stress. Seems there are some minor problems with the program.

This year's edition (Deluxe) was not as easy to use as last year. Also, it is frustrating when you cannot enter figures directly into the box but the program doesn't prompt you to go to Edit to enter the figures under Supporting information (or whatever it is called). Every year I have to figure out why I am blocked. It would be so simple to add the direction/instruction on the page!

The actual preparation of my taxes went very good. My problem is that it took me hours of research to find how to do the latest update to Turbo tax on my Macbbook Pro before it would allow my submission. I finally found it in a 2024 chat that I found doing a google search. So this has evidentially been a problem for a while. There needs to be a very visable "Updates" button on your menu.

turboTax is widely considered an excellent, user-friendly option for filing taxes, particularly for its intuitive, step-by-step guidance, high accuracy, and strong mobile app capabilities. It is highly effective for both simple and complex tax situations, including self-employment. However, it is generally more expensive than competitors, with many users noting aggressive upselling