I wanted to use the feature that I have always used - getting a copy of Turbotax to install on my desktop but somehow got caught in the Online Feature. I was on the phone with a very helpful associate who was able to assist me (solution was to delete browsing history and cache). Your product with the exception of this minor bug has always been reliable and easy to use. I always feel confident that with Turbotax there will not be any problems or issues with our federal and state tax returns.

Why should you think I need to pay for tax advice when I paid for your program? Clearly you feel turbotax is deficent and I agree with you. The interface is very poor and the explainations are unnecessarily confusing. I suspect Google AI is going to sunset Turbotax very soon unless you make some serious advances.

I use TurboTax and recommend it to my adult children because it's easier than other methods. I appreciate that you no longer try to upsell me so much as I use the software. However, your prices are right at my limit. If you up your prices any more, I may quit using and recommending TurboTax.

When i tried to file I got a message that the software needed an update first. Gee, might I have not encountered some Turbo Tax glitches had I updated the software. The time to remind the user of updates is WHEN THE UPDATES ARE AVAILABLE. Please also remind users to save their work so they don't end up having to start over when they have failed to save midway through the entry process. PDFs should be available for printing page ranges; TT indicates that can be done BUT the result is ALWAYS the entire document.

The repeated updating ruins the program usefulness. 6 minutes is a lie. sometimes th repeated updates takes hours. that has not happened ever before. you have effectively ruined the program by forcing the repeated updates everytime i start up the program

I didn't like the itemized deduction section this time. There was no longer the assistance like last time where there's a list of items with the values and you can click on all the items and it calculates the total amount for you. This time I had to separate each item and treat it like a separate donation even though the date and charity were the same. It took much longer to complete this section of the form. Was not happy at all with this.

your advertisement is JOKES , $0 is $0....... i do not invite you to my store and say i have FREE popcorn and then charge you a bakers fee at the end....... Turbo tax advertisement says "file for $0" when, at the very end im paying fees....... THATS STILL PAYING FOR SOMTHING which turns your advertisement into a lie. What's even more crazy is you dont even SAY ANYTHING about the fees you have to pay at the end ......

Turbo Tax software is accurate and relatively straight forward to use. Intuit Turbo Tax fees are extreme, charges for electronic filing of state returns and the cost of an additional state return almost equal to the cost to he Deluxe Turbo Tax package are beyond other vendors offerings. Will review options from other vendors that provide multiple state returns and no or minimal electronic filing fees.

It was much more cumbersome to get started this year. Main suggestion: Be sure the Mac version of Turbo Tax does not "Hide" the file extension when it gets saved if at all possible. Additionally, be sure Mac users know as soon as they open the TT app that if their previous year's Turbo Tax Return is not opening, to 1) right click last year's TT return file to open the "Get Info" window and UNCHECK the box that says "Hide extension," AND 2) to close and reopen the Turbo Tax application so that it will actually SEE that the box has been unchecked. It took me a long time to discover that solution. I already un-hid the file extension for the 2025 return so I won't have the same problem next year, but it would be nice if TT could help ensure their customers have all the helpful suggestions they might need.

The software was only available for download online, no CD for desktop. My computer is Windows 10, TurboTax software required Windows 11, forcing me to purchase a new computer. Didn't expect doing my taxes would be that expensive but I didn't have much choice if I wanted the dependability of TurboTax.