I ordered this TurboTax product on 11/7/2024. Still have not received the email with the codes I would need to use the software. Contacted customer service and they said they would resend the email within an hour. That was 3 hours ago and nothing received. Contacted them again 2 hours ago and nothing. I feel like they took my money and now I'm stuck.

I find the software easy to use and I appreciate how it guides me through the process. However, it is not helpful when it is time to file- it forces an e-file choice at a fee for state and does not easily allow me a way to print it and mail it in to avoid the fee. It feels rotten that it this is not transparent.

Intuitive interface, but tending to have redundant and confusing questions after initial highlighted question, unlike in past years where it seemed that a single question with asked and without having to place context additional questions. Overall still the best tax prep product I have used and still the best bang for one's dollar.

Data validation issue and form import issue...Import of 1099-DIV had errors with addresses that were not caught until final review and took two reviews to catch them all -- one was a checkbox not filled and then recipient street and city were not filled in. There was data in the field all x'd out so could not tell what it was but just entered street and city. Even though city was telling me initially it also needed at least 1 letter. Just hope it caught everything and doesn't get rejected.

Turbo Tax made it easy to complete all the required paperwork. It asks the questions that prompt you (me) to answer what it needed to finish the required information. I still try to itemize my deductions, knowing that Turbo Tax will correctly tell me the best way to file; use Standard Deductions.

Software works as expected. My issue is charging for state filing since the return is sent to the IRS who distributes it to the states. the Expense is in coding which i pay for when purchasing the software. There are no secondary transmission costs for the state so why charge other than grabbing a cash cow?

Overall a good tax prep tool to have. What I don't like about this product is the constant marketing to get you to buy more services. I've paid for the desired product, that should have been enough. Also, the fee to use Intuits payment services is higher then other similar providers for the same service.

With all the changes made to Turbo Tax this year, I did not find it as simple to complete my tax returns. The online method did not work for me at all so I had to switch back to the desktop method. I did finally complete my tax return for 2025 but it did not seem near as easy as the last few years. Maybe if something is working you shouldn't try to fix it, just my opinion.

It was going well but some of the questions I didn't really know how to answer but after doing some google searching, I was able to get it done. The Turbo tax deluxe (computer app not online) is the cheapest option for a tax return. P.S. I didn't use the specialist that cost extra.

Removal of Its Deductible was a big negative impact on time to complete my taxes. Also, swapping between forms and step by step caused the software to freeze about 60% of the time requesting that I go back to the last step I was working on and usually requiring me to restart the software. Both things made for an annoying tax time this year. After 30+ years, I might have to rethink how I do my taxes next year.