I have used TurboTax for several years now, and have always been very happy with it until this year. This year, the interface had tiny font, with no way to increase it. It was also glitchy in that when asking about how long one of my kids lived with us, I chose 4 months, and the software kept changing it to 6 months. Furthermore, there was no "Help" feature, which would have been useful, particularly in trying to understand what it was asking. And it referred to the incorrect line on the VA State tax form. So it's only barely made the 4 star rating, where in years past it would have been 5 stars.

Overall very good experience. I've been using TurboTax for over 25 years. This year I found one issue that was frustrating - entering the interest and dividend information myself was not simple, it required additional steps. The program seemed to want to force automating the procedure and that was frustrating.

I do NOT like this version of 2025. Entering Interest, Dividends, etc is very difficult and cumbersome now. If your banks, companies, etc are not available to import the information it takes numerous steps to enter it manually. And I had go through those steps numerous times ONCE I figured out how to even get to the manual entry. It was frustrating.

I tried to save my taxes as I worked on it and it was lost. I've used TurboTax for years and this was the first time this happened. I got help when I called but still had to start all over. Finally, I am disappointed that the"upselling" of product got in the way of starting my filing.

- Was not able to pull into previous taxes from competitor tax assistance software - Help was so-so in help area; pretty much generalized info, has to research myself; I guess it is a way to pay for more service. - Cheaper than the competitor software - When did you remove the free State Filing feature? Argh!! Well at least you filled the forms for me.

I am extremely disappointed in most of the changes that I have found this year. I have been a customer since 1997 and if my tax experience has to become a political support mechanism, this will be my last year. I also cannot, for the life of me, understand the removal of the one thing that made charitable giving documentation less painful and mysterious. In these many years, that is the stupidest decision I have seen you implement. Several of my friends are already seeking alternate software for next year. Boo!

The major issue this year related to reporting non cash contributions sch as donated household items and clothing. We made multiple donations of multiple items on multiple occasions and the entry and valuation methodology used by turbo tax will make me look at other options next year. It took me longer to deal with this than it did to complete the rest of the tax filings.

Long time TurboTax customer. I have used the full service a couple of times, but I find that I spend 80 5 of the total time gathering and getting documents ready for the entry. So this year I did it myself after the 2 prior years of the full service. A couple of way the programmers could improve: 1. Form 8938 i incredibly tedious to populate. I have a bunch of accounts all at the same bank. I need to key in name and full address for each account. PLEASE improve this so that I can import last years info and just update the bank balance. That would save me 30 minutes 2. The entire process of filing with validation where the data is not carries forward year to year. Same thing. Give me last years info, its all still the same. Then I don't have to key in bank routing numbers, account numbers, drivers license numbers etc. This would save me 20 minutes 3. The big Kahuna.....I have a schedule K1 package from an investment company. It takes an hour to key in all the details - its incredibly tedious. and the amounts for me are very small - like under $10 in many cases. It is such a burden. Why an't this be automated?

Somehow you made it a bit more complicated than it needs to be or has been in the past. The E-filing is not good this year. Between the AGI and h format required for driver's licenses, I had go out and get more instructions outside Turbo Tax. I think I need to try another software next year and I've been with Turbo Tax forever.

Company out to take your money, but puts you in a position where you have to buy more. Transparent costs and stop with the up selling. Also the browser experience is difficult so quit asking me why I don't want to use it. I already spend hours working through the desktop app. Ya'll need to seriously rethink the desktop experience if you really want to go that route and not provide the desktop app anymore. I also noticed you don't have price as category for suggested topics, because you know everyone would comment on that.