It's been many years that I use Turbo Tax for my own filing. I like the step by step for some topics but I like to have the form option for other sections. I find the fee that Intuit charges for filing state taxes excessive. Again, for the second year, I am not pleased with the fully download setup. Maybe I am getting old, but the CD versions seemed to give me more sense of security. Maybe since they do not have to produce the CD versions and only offer the download, there should be no fee to file state taxes. But that would be detrimental to the profit margin.

I feel like this is more confusing than just using the turbo tax website. It was definitely cheaper but felt longer to file than usual, not as simple than website use. It says it has technical support but did not see an option for it. It also states it has audit defense, but it really does not. I'm not sure that I'll buy this again.

I had some difficulty loading TurboTax to my computer this year. For some reason, I could see the file, but the return start page didn't show up. I kept trying to load it, and I ended up with two files. The other confusing part was the start page trying to encourage filing on your website, whereas I had purchased the package from a retail store and didn't want to avail myself of your website. It doesn't seem as secure. I did like the $10 credit plus the ease of using the program once I was able to start me returns. The ease of e-filing is so nice. The return is calculated accurately, and the topics offer goo guidance.

The user interface for the product TurboTax Deluxe - Desktop has remained relativity consistent through the years. This makes our filing of a simple tax situation that much easier. More of an update process than having to annually relearn the software.

I have been using Turbo Tax for over 20 years now and am happy with it overall. My only suggestion is to get someone to help you write "Guidance" balloons that can translate said expert info into PLAIN LANGUAGE that the rest of can understand. In other words, the experts need to remember what they didn't know when they didn't know it. I spent more then 2 hours trying to figure the directions on sales of stock/crypto, etc. For instance, your wording regarding crypto ownership is NOT the same as that I found on my 1040 AFTER I filed. So, now it looks like I owned Bitcoin as a result of gift, gaming, reward, etc. - when I bought it outright. How much problem that will be - I don't know....but, if I get audited, I will be taking advantage of my free Audit coverage <G>

So Far this has been the worst copy of turbo tax I have purchased (and I've been using it a long time) -- First thing that I hit was NO 1099-B available. I have 3 entries from my broker that go on a 1099-B and you want it on a Schedule D ... that's why I buy turbo tax every year, so I don't have to mess with forms like Schedule D. Next Problem I ran into was no ability to print my return. When I tell it to print I expect it to print not make a PDF out of my tax return. which does not print the return either. Stop trying to improve something that's not broken because somebody had an idea. -- Retired IT Infrastructure Engineer for a major corporation

The Donation section for household and clothing items offered very poor assistance with pricing. Prior years' Turbo Tax offered pulldown menus that listed categories which could be selected and provided estimated costs. We would definitely like to have that type of menu structure in future years.

Normally TurboTax is great and it still is Except for one issue. Your program FROZE up when I was about to print my AZ tax return. I had to use the Task Manager to END the program because it FROZE up. Other than that the program was great. But I'm now going back to it, to see if there was anything else to do.

Thanks to my newer Windows 11 laptop, the download and updates did not take too long. I do like the detail, answers, and guidance for new situations and new tax laws, but TurboTax has become even more commercial and pushing ads and extras that make filing even more of a hassle and headache. I do not like that there is no longer a CD option, but desktop okay and no sales tax. Price is great!

After years of using Turbo Tax, I may be looking for something else next year. It loaded extremely slow and messed up other programs I had running. The worst part was the message I got when I tried to add in a new form I had received. It would say something like " We recommend you continue working where you left off" and then it would block me from entering what I needed to.. I often had to logout/shutdown and start over, which we all knowtakes forever. Very frustrating!