From many years of using Turbo Tax I know it's easy to use and helpful in pulling all my previous year tax info into this year. The directions are easy to follow. Watch out for the refund processing charge at the end. It prompts you like it's required. The fine print disclosures show otherwise. This processing charge hassle is why I bumped the rating down to 4 stars.

Been Using TurboTax for about 8 years. Would not give it up for nothing. Every year with TurboTax Deluxe, have to pay $40 for 1st state Tax which should be free, and extra $25 fee for e-filing. For 2 Federal, and 2 State returns, a total of $130 for a $55 purchased program. Total $185. But this is America? 4 stars for being able to get this once-a-year hassel done and out of the way.

The removal of Its Deductible is absolutely terrible. With so many free/inexpensive options available, it hardly seems worth using TurboTax next year. With AI, I don't understand why you couldn't use LLM to parse the file and match it to the list of items I enter.

I enjoy using TurboTax! The layout is very easy to understand and navigate. The offers to upgrade to different services throughout the process don't feel over-pushy and sound useful for the ideal customer. Nice to be able to go back and forth and confirm you're comfortable with all the information you've inputted without bothering a tax prep person. Makes you feel confident you've filled your forms out correctly!

TurboTax has always been great. This year your updates do not work requiring me to unhook from my internet to continue. In looking online it appears that this is a problem for many if not all users. I have a current computer with Windows 11 but get a failed update every time.

1. Entering QCD was confusing vs. the previous year (where it was easy) 2. My address is Bloomington (MN), but it appeared to require Minneapolis as the address related to 1099-R (it should accept either one. I never use Minneapolis, since I live in Bloomington 3. I didn't have a 1099-NEC this year, but had one last year. It kept asking for mileage stuff related to the 1099-NEC - until I went back to somehow tell it I had no 1099-NEC - that was ridiculous - it should have asked me if I had a 1099-NEC. I big setback in product quality and ease-of-use vs. the previous years

I have used Turbo Tax for over 20 years. This year was the first time I had to file an amended tax return because Turbo Tax incorrectly processed my Form 1099-Q Tax Form. Please improve the prompt questions for the form. Turbo Tax had added these earnings from the 1099-Q Tax Form to my tax return and I did not realize this until after I had filed my return. Please add a question to confirm if you need to even report this 1099-Q Tax Form. I found out later if used for I did not because money was used for qualified college education expenses.

I've used TurboTax for many years. For some reason it was just harder to use this year - incomplete or confusing instructions, unexpected UI behavior, need to enter repetitive information. My favorite was clicking the "Transmit" button and being told that the transmission failed because there was a newer version of TurboTax that I needed to download. Would have been nice to know before I had traversed a dozen or more screens in the "transmit" section. The instructions for downloading the update referenced a menu item that simply didn't exist in my version (Mac). Most of the my issues were usability related. I have no good way to verify things like calculations, but when I sense a lack of attention to detail in the behavior of the software, it makes me less comfortable with what occurs under the covers. (I worked in financial software design/development for 30+ years.)

We have been a TurboTax customer for many years (and will continue to be!). Each year it seems to get a bit more complicated an intense - maybe it's be age. It would be nice to know what questions are new for the current filing. And if more of the questions can be added to a page, it may give the impession of being a little less complicated. Thank you for providing this product. (Beats using a CPA!)

The desk top version did not have the save a& exit button I have come to expect from the on-line version. I spent 4 hours working on my taxes and somehow accidently closed with out saving when I tried to search for a specific form in the software. To be sure, user error. Also to be sure, poor software design.