3 major complaints: 1. Slow rollout of full functionality. My Macintosh desktop version even had an update today, March 19. I was unable to use Turbotax to calculate my Jan15 estimated tax payment. 2. Minimal/nonexistent error messaging. As an example, I was unable to enter data on Form 5805. It would have been helpful to get a message such as "this entry is computed from Smart Worksheet xxx" or "this form is not required" or "override is not possible" etc. 3. Paying $25 for each state return is expensive for our household of 3 tax filers.

I have used TurboTax the last 15 years. With changes in the code, I would recommend that it provides more explanation of certain entry. For example, in an W2, the wage number was omitted in the return, because that income was from a nonqualified pension. It took me quite a while to discover that after carefully examining each item in the final return.

You need to keep on top of IRS rules and regulations. If I wasn't on top of new rules, I would have fraudulently got over a $5000 refund instead of $200. I had to pay your tax expert $50.00 to confirm my thoughts. Also, your Tier II tax Maximum needs updated. I pay you over $100.00 for tax software and I expect it to be right.

Every year I have trouble getting the site to accept that I already have a turbo account. It would not send info to my phone number or to my email that you have on file. I had to reinstall a few times before it finally works. Your site sent me a message that something went wrong..... then it timed me out, while I was waiting for your sit to send me a code to my phone.

Quality has gone backwards. Features like RH mouse click to pop up supporting info menu doesn't work on a lot of fields where it used to. Frustrating and it cost me extra time. Also, estimated tax section needs to be improved and show last years numbers like it does in the forms screen.

I have been using Turbo Tax for at least the past 10 years. I like the ability to either let them guide me or work on each area (I use the latter option). I like that they will start my current year’s return with information from the previous year. Saves data entry. I took one afternoon to fill in everything then another afternoon to review and file. My taxes are straightforward - all income is reported, no debt, no dependents, etc. so I do not know if I would have opted to use a tax accountant if my life were more complicated. But so far so good.

The Summary instructions should pick up subtleties for decedent filing - Like Remember to include a death certificate and/or court ordered letter. I recalled seeing these when completing the return and had to LOOK back through the retrurn when preparing the mailing. If I did not recall seeing those, the returns would be rejected and weeks waiting would be wasted.

I have used Turbo Tax for many years but this year I found something a little inaccurate. Once I e-filed and printed my tax return for my files I noticed that the 1040-ES payment voucher amounts were inaccurate. I owed the government $2,412 but the individual payment vouchers were $584 each for a total of $2,336 vice $2,412. A difference of $76. How is this possible? Other than this I have always enjoyed using Turbo Tax.

What a miserable excuse for an update to your "used to be" dependable software. I had to guess at some entries I made. Why was Canada included? I replied "no" to the question. And a few more questionable places...Maybe you should do your own audits. And please, no need for a hard sell for services. Ken

I’m a long-time TT user, and have had few problems with it. Some uncommon terminology used in the forms is undefined, and a to be researched before proceeding. As I finished my Federal return, th software hung up and my cursor just kept spinning. I had to force quit and lost the entire return. A VERY FRUSTRATING EXPERIENCE. However, overall, I would recommend TT for those with relatively simple returns.