Have been a Turbo Tax user for twenty-five years. Overall, it's a good product. I don't like the forced s/w updates every time I start the s/w...it used to provide options to update or not...causes me multiple instances of wasted time. Also, the constant attempt to up-sell additional services is offensive and annoying. When I buy s/w to perform a service, that's what I want...just do it. Don't try to keep selling me "more stuff".

Quality seems to be an issue. Did not handle forms imported from fidelity cleanly - I had to edit and add information. Also - why cant it take a picture of paper forms like 1099-INT and get the data ?? The boxes are clear enough - this is feeling like old tech.

After not using TurboTax for one month and doing a preliminary tax return I was unable to open the TurboTax app. I had to call for assistance which took well over an hour to remedy. We were however able to get it to work finally. As I remember I had a similar issue on a different computer a few years ago. Frustrating, hoping it doesn't fail again since I do have a few other tax returns to complete

The what-if form is quite useful, but does not subtract the (correctly calculated) senior deduction on line 41e from line 40 Income after deduction in columns 2-4. It works in column 1. This should have been fixed months ago and hopefully will be fixed soon. The what-if worksheet is very helpful in determining how much regular IRA funds to convert to Roth IRA in any given year.

I don't know how to say this, but it seemed much more difficult than previous years. Previously, I did not have to give the amount of RMD. Also, the download was not easy. I had to shut down and start over. The first download seemed to take me directly to filling out the personal info for us without putting in the license code.

I have been using TurboTax for many years. There is always problem with timing of when the program is ready to use. Several things end up being complicated for no reasons. Alway problem with extracting data for sale regarding short term, have to go to each item and check the short term

So Far this has been the worst copy of turbo tax I have purchased (and I've been using it a long time) -- First thing that I hit was NO 1099-B available. I have 3 entries from my broker that go on a 1099-B and you want it on a Schedule D ... that's why I buy turbo tax every year, so I don't have to mess with forms like Schedule D. Next Problem I ran into was no ability to print my return. When I tell it to print I expect it to print not make a PDF out of my tax return. which does not print the return either. Stop trying to improve something that's not broken because somebody had an idea. -- Retired IT Infrastructure Engineer for a major corporation

Terrible guidance. I used to get some credits that I am not able to get now. You gave no easy way to figure out why the program kept saying I was not eligible. I wasted hours looking up material instead of getting guidance for multiple questions on the program

Terrible product this year! I have been using this software for over 20 years. Kept looping when trying to do MO-PTC, software locked up when doing software updates. Took me 10 tries to file taxes-when I clicked the "Pay with Credit card" asked me to log in and then software just froze and shut down. I read online about clearing cache, cookies etc.-still no help. About the 10th time of the software just shutting down and reopening I just let it sit there (without clicking through all the same screens AGAIN to get to "pay with credit card" and after about 7 minutes the information screen for name and credit card info appeared. UGH After 20 years, not sure I will be your customer next year!

I've been using Turbo Tax for years/decades now. As usual, Turbo Tax was easy t use and handled all of my needs perfectly. Thanks for providing such a useful and friendly software package. All five review topics were provided perfectly. I'll be using Turbo Tax software as long as you continue to provide it each year and I'm still doing our taxes myself. Thanks again.