Help function has deteriorated in recent years. Where context-specific help used to be available with a mouse click, now TT generally refers me to IRS standard publication or fellow users. The function for claiming tax credits for energy improvements is murky and lacking guidance as to which branch of the logic chart I should use to record a specific improvement. Documentation for state returns (in this case, Pennsylvania) is much less complete than documentation for federal tax returns. That has been the case for all of the 20+ years I've used TT. I understand why, but it's annoying. Overall, TT is still a solid piece of software, and I have used it exclusively to prepare my taxes for many years. However, Intuit needs to shore up their help function and supporting documentation.

1. Several times my use of TurboTax Deluxe was interrupted with ads to pay more to get the features of TurboTax Premium. This is an annoying distraction. 2. At the completion of my Federal and State tax return preparation, I see that I must pay an additional Premium Service of $45 to have my FEDERAL tax filed. It would have been a better business ethic to make the change in cost for the 2025 Tax software known to the purchaser before that person purchased the product.

1. I was frustrated to find that TurboTax 2025 Desktop requires Windows 11. 2. In determining Estimated Tax payments for 2026, I couldn't believe that TurboTax had moved away from the previous screens that showed 2025 amounts next to the fields to enter 2026 amounts. My first run-through I totally overlooked the "Other income" box hiding in the middle of a bunch of things that didn't apply to me, so TTax told me I would owe no California tax in 2026 (actual case about $2000 as non-resident). Seeing the corresponding 2025 amount would have clued me in right away. 3. When entering 1099s, etc., please don't waste a screen trying to have me import my data. Just put the Import as an option on the page with the fields to fill in. It's annoying to have to skip the import for each 1099. 4. Also, I'm hearing that you might be considering discontinuing the Desktop version. If you do, I will be heading to an alternative that continues Desktop support. I do NOT want my financial data sitting in the cloud.

I have been using Turbo Tax for at least the past 10 years. I like the ability to either let them guide me or work on each area (I use the latter option). I like that they will start my current year’s return with information from the previous year. Saves data entry. I took one afternoon to fill in everything then another afternoon to review and file. My taxes are straightforward - all income is reported, no debt, no dependents, etc. so I do not know if I would have opted to use a tax accountant if my life were more complicated. But so far so good.

Long-time user of TurboTax, but had to use another product for 2024 because TT wouldn't work on my ten-yr-old Mac. Up-to-date again this year and back to TurboTax. I like the guidance and the mostly orderly way TT leads you through the process. Had some difficulties getting charitable contributions from IRAs to register as deductions this year; initially, they reported as taxable additions to the IRAs, but was able to work through the worksheets to straighten that out. Also got an alert that my ex-wife couldn't have the same SSN as my present wife. Well, it's been fifty years since that divorce, and my ex hasn't figured into my tax returns in a long time. There are quirks and oddities with the product every year, but I stick with TurboTax. I feel a lot more confident when TT says my return is error-free and ready to file.

- Was not able to pull into previous taxes from competitor tax assistance software - Help was so-so in help area; pretty much generalized info, has to research myself; I guess it is a way to pay for more service. - Cheaper than the competitor software - When did you remove the free State Filing feature? Argh!! Well at least you filled the forms for me.

I was unable to transmit my returns during the validation process because some updates were not installed. I installed the updates as instructed during the initial program download; however, I did not receive any subsequent notification that additional, new updates had to be installed. This resulted in my spending more time and effort than necessary to identify and correct the issue before i was finally able to e-File my returns.

I didn't enjoy working with TurboTax this year and will likely not purchase it again next year. So many things that usually worked were no longer working this year. The software didn't explain certain things I need clarification on and I kept getting stuck on an error at the end.

Using TurboTax makes filing taxes straightforward and reliable. The step-by-step guidance is clear and easy to follow, helping ensure all information is entered accurately. Built-in checks catch errors before filing, giving confidence that everything is correct and complete.

I've liked TurboTax in the past, and its handy to have my information year to year, but I ran into several instances where I had to "trick" the program because it didn't ask the right questions and then wouldn't let me continue. Also didn't handle my 529 information correctly, and ended up having to manually delete the forms. May look for another solution next year.