Was offered the on-line version for free with bonus of free state filing. However, on-line interface was very confusing and clunky. Ended up using the tried and true method of the desktop version. Did not like the import tax form feature like done in past as it created new entries and did not link to previous years 1099 forms so I could not historical notes and year-to-year amounts. Ended up manually typing in values and amounts. Did not like the additional secret cost of $45 to e-file Federal and deduct state filing cost from Federal Tax Return, since I "upgraded to Premium Service???". Ended up just paying using credit and avoiding the additional fee.

Intuitive interface, but tending to have redundant and confusing questions after initial highlighted question, unlike in past years where it seemed that a single question with asked and without having to place context additional questions. Overall still the best tax prep product I have used and still the best bang for one's dollar.

Software worked less well this year than previous and had more pushy ads. In particular, I found the instructions less clear in a couple places and it made a potentially costly mistake with my broker's uncovered securities by assuming a 0 basis cost, which should warrant at least a notification like in previous years.

I did not get ahold of any of your tax experts this year, because I constantly got pressured to buy more product, pay for a tax expert, etc. It seems all Turbo Tax wants is more and more money. It used to be that when you purchased your Turbo Tax product, you were done. I wonder if all the problems with the programming this year was to get people to pay more money to get answers to the problems that were caused by your company.

Everything works as expected. Ever year I use this I get upset because the font is SOOOO small. I try adjusting resoultion size but then many boxes are off the screen. PLEASE give users (especially for Seniors) the ability to increase font size se we can read the printing

There is quite a mess with 5 digits TurboTax PIN code. If you don't enter it then IRS rejects tax return with the error "IND-666-02 - If the Spouse SSN appears more than once in the e-File database, then 'PINTypeCd' must not have the value "Self-Select On-Line".". It actually caused tons of problems for me, a lot of back & force with IRS in order to figure out if there was any identity theft etc. The problem was that TurboTax online version doesn't allow to enter TurboTax 5 digits protection PIN (or at least I couldn't find where it's possible), which causes invalid headers in the tax return and the rejection from IRS.

Relatively user-friendly and thorough. I've been using Turbo Tax for several years so the ability to import info from previous years returns is a big help and time saver. The program covers all normal income sources and available deductions; but, it doesn't always handle special situations. I purchased a new vehicle this year and paid over $7,000 in deductible sales tax. Turbo Tax didn't provide a strightforward way to deduct both the sales tax paid on this big ticket item along with regular, routine sales tax. I had to go to the IRS website and use the IRS Sales Tax Deduction Calculator. Using the IRS calculator was very straightforward and enabled me to get the maximum legal deduction; using the calculator increased my refund by over $800. Turbo Tax should incorporate this feature

This year when I downloaded my Turbo Tax 2025, I was given the option to do the online version which would have saved my $20 state filing fee. I was never comfortable with the layout of the online version and then when I was ready to file, the online version had all of my banking info but didn't have the info, AGI, etc., I needed to file my 2025 taxes. I had to go back and download my 2024 return and transfer everything I had done online to the downloaded version. Filing my taxes with Turbo Tax this year was not a positive experience!

Sometimes difficult to go back to a specific step. Some steps do not always appear available in the step list. In the Wisconsin return, the software requires the user to make a choice to use, or not use, the application of the "WI Retirement Income Subtraction" early in the interview process, but the user does not yet know the result for the "non-subtraction" method. This is a new feature for 2025 tax year. I tried the "non-subtraction" method first; and then tried to go back and use the "WI Retirement Income Subtraction". The software would not allow me to go to the step where the decision is made. Eventually I did a "save as" and created another copy to edit. Even in the "save As" copy, I had issues navigating to the step to redirect the calculation. The software should allow the user to calculate using both methods, compare, and then choose the best option. The decision is forced upon the user before the tax results are evident. I wish I have known to do the "save As" earlier, I could have saved a LOT of time.

TurboTax is an excellent product that has evolved in feature/functionality and price over the years. It continues to be the frontrunner of all these type applications that I have attempted to use in prior years. I enjoy using TurboTax because I don't feel like I need to be an accountant to understand the terminology used to address the information the software needs. Keep up the excellent work going forward. One note for you of an error. When TurboTax updated the software during initial startup, the message displayed that TurboTax would automatically restart. IT DID NOT RESTART!