I had no Schedule C deductions, yet TT desktop forced me to fill out the Schedule C worksheet, which I populated with 73 zeros. PITA. Was forced to use desktop TT because online was a joke. Could not go back and fix choices I made earlier. Once you indicated "I want to enter data a certain way" there was no way to change data entry. You were stuck with your initial choice.

A very good product; it handles the tax code's complexity very well. It flagged as an error a zero value in Sch. C, Line 27a, and it would not let me e-file the tax returns. A TurboTax representative helped to resolve the problem, although I had to ask an AI agent to find the TurboTax help telephone number.

I went to sign up for the free audit coverage but the part of the screen at the bottom where it shows to submit, or next, or whatever doesn't show. It is too far down and I can't see it. Therefore I could not submit. And verification of address, phone had the same problem. It was not a matter of scrolling down.

I had a BIG problem with TurboTax this year because when I started my return and then logged out to get information, it refused to relaunch which meant I had to delete the file and start all over again. Very annoying, although I saw on some online message pages that many people were having the same problem. I've been using TurboTax for years and never encountered this problem so I was very disappointed.

Spent hours trying to update and couldn't file without serious troubleshooting on my part. I doubt I will use TT again although up until this year I have been very happy with it. Downloading the patch (which had to be installed 3x before "taking"), turning off windows security features, running as administrator, uninstalling/reinstalling TT over again, etc. Could NOT file until all these issues were resolved. So frustrating and just not worth it!!!

Too many glitches entering data this year. It took 6 tries to get my credit card information to be accepted. I needed help in filing a second return plus the second return lacked the persons ID on the starting screen. Somehow a third return was entered with $0 and couldn't be deleted. I have been using TurboTax for about 15 years and this desktop software had too many bugs!

No matching of last year's imported 1099 documents to this year's. Offer to import records for every record, even though original import included everything. Doesn't remember which institution last year's records came from requiring new search. Need to ignore several screens clicking continue just to get to point to figure out if I could delete a record. Can't edit individual values without going through dozens of pages of flows. Editing individual values requiring re-entering dozens of hand-entered numbers. General incompetence of the UI.

turboTax is widely considered an excellent, user-friendly option for filing taxes, particularly for its intuitive, step-by-step guidance, high accuracy, and strong mobile app capabilities. It is highly effective for both simple and complex tax situations, including self-employment. However, it is generally more expensive than competitors, with many users noting aggressive upselling

tax software was straight forward and done fast. However to pay by credit card for my state return intuit made me jump through hoops after resetting and reloading over 8 times on both the desktop and then laptop. at the direction of level 2 support. nothing worked until i reset and reloaded windows 11 on my laptop then had to reset the resolution to 80% then after a tiny font appeared all the drop down boxes worked. poor, poor programing from intuit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My navigation throughout the process was easy! I applaud Turbo Tax for their accuracy and expertise. And I just signed up for their Tax Advantage program which automatically emails a downloadable product in November which includes additional features for free!