I have had a good experience using the Turbo Tax product in past years. Once I got it downloaded (the website is always difficult to navigate and find my purchased product subscription) it always worked well. This year the experience was significantly degraded. 1. The loss of the "It's Deductible" tool is unacceptable. Frankly, it has been a big reason for my use of TurboTax in the past and the fact that it is discontinued will cause me to now do some comparison shopping. Secondly, the downloads of my 1099-R forms from Fidelity were missing a lot of information (address, city, state, zip code) and in some cases populated in Turbo Tax with my name rather than my husband's name. This necessitated a significant amount of review and correction. Third, the product required me to input charity addresses in some cases, even when the donations were less than $500. There was no rhyme or reason to this issue. Finally, it did not seem that the information drop downs were as informative this year as they have been in the past. E.g., I did not receive a 1099G from the state for my refund from last year because I used the standard deduction for my state return. TurboTax took me through a goat rope of questions before determining it was not a taxable refund, but never asked if I used a standard deduction on my STATE taxes. I also do not understand why you made me confirm at least three times that I did not want to use the on-line version. What is the deal with that?? Why would I want all of my tax information out there for access. It's nerve wracking enough to mail via the post office or submit on line. I do not understand why TurboTax/Intuit would push so hard for that. Overall, the product is just less satisfactory than in prior years, and I have been using TurboTax forever.

Overall, the 2025 TurboTax Deluxe was very good. There are a few questions I couldn't answer or were unclear. My Pension Plan Provider doesn't have a "FIN" ID number, so I entered their Federal ID # in its place. I used online searches to clarify info on RMD withdrawals to fill this section.

Customer services provided by Turbo Tax are extremely helpful, especially the interface with live agent assist me greatly to overcome the software glitch smoothly. Agent Brittany R. was incredibly kind, attentive, and went above and beyond to make sure my issue was fully resolved. I’m so very grateful for her professionalism. It’s such a rare encounter to receive such a genuine customer care.”

Got tired of seeing up selling attempts. Why would I need to speak to a professional when the software is supposed to walk me through the process. It seems as though the interface was different this year. I have used this product many times and do not remember it being so confusing and difficult. The computer I normally used in the past still have Windows 10, so I had to switch to a different computer and start all my info from scratch.

I am disappointed by Turbo Tax for charging a fee to e-file after the I already paid for Turbo Tax Deluxe to file taxes. It is less of a hassle to go directly to the IRS.Gov site and file for free. I have used Turbo Tax for over 10 years. I will not be doing so for the 2026 tax filing process.

I have used turbotax for decades, and always bought either the premier or the deluxe version. I loved it because it was very convenient. This year again I purchased the deuxe edition with free federal and state return. Only to find out, when I was ready to file, it asked me to pay additional $25 for state filing. I never had to pay additional until this year! It is very deceiving and false advertising when you purchase the software thinking you are getting free efile

A very good product; it handles the tax code's complexity very well. It flagged as an error a zero value in Sch. C, Line 27a, and it would not let me e-file the tax returns. A TurboTax representative helped to resolve the problem, although I had to ask an AI agent to find the TurboTax help telephone number.

I may be older than 65 but I hate the SR form. There is no option to avoid it. I want to enter dollars AND CENTS and not have my entries rounded. There is no option to allow that. I don't give a hoot what the IRS wants; this is for my record. The interface stinks. Huge "continue" buttons with microscopic option selections. No way to avoid "worksheets" and just put data where I want it. Printing insists on wasting paper on stuff that doesn't get filed. But I won't file your printouts because you suppress cents.

THIS HAS BEEN A TERRIBLE EXPERIENCE>>AT THIS POINT I HAVE NO IDEA AS TO WETHER OR NOT I HAVE SUCCESSFULLY FILED MY STATE TAXES OR NOT.. Turbo tax used to be a great product but it has gone down hill. Everything now is about upsale and additional charges...

As with the several previous years I've used TurboTax to prepare and e-file our joint return, this product did a good job of allowing me to work through our federal and state returns. However, there seems to be more and more prominent marketing for add-on features as a hapless taxpayer works on distilling their financial life down into the necessary tax forms. It's still a good deal better than completing paper forms and stapling multiple documents to the return itself to mail in, but my experience is a bit more negative than neutral year over year in recent annual compilations and filings.