Have used Turbo Tax in past with no issues but had multiple problems this year. First my the state part of my program wasn't working. The system even said everything was all set but the no state income that form generated. I went into help and it told me to restart everything so I did and it worked correctly. Then my e-filing was rejected and it turns out that I needed and IP PIN. Why was I not asked for this when I was filling out the form? Then why was this not caught when the program did my final review.

I have used Turbo Tax for many years and have found it reliable and pretty easy to use. I thought I would try Turbo Tax online this year and it was a disaster. I will never willingly try the online version again. The interface seemed not as easy as in past years. Maybe I am just getting older.

I have used Turbo Tax or over 15 years, and they just seem to be getting worse. First, they no longer have the running tabulation of what is due or will be returned on the top banner. Second, the "convenience charge" for asking to pay with your credit card is beyond absurd and illogical. If someone owes 1000, at your rate of 2.49%, they would be paying $31 to file. Considering most cards only GIVE 1 or 2%, it would actually be a loss. Finally, while there IS fine print, still trying to advertise "Free State" without the filing (an additional $25), is another example of being deceptive and trying to gouge customers at every turn. So MAJORLY disappointed after all these years.

Turbo Tax Deluxe use to be great and used it for decades. I had a CD with a person to guide you. Now its a download like any other online program. The questions are not easy to understand and there is no side bar to jump to a sub-section. You make people enter a lot of information, or skip constantly, before offering to take a standard deduction. You would think that after all these years, you would offer a discount to prior users. I expected more from such an expensive version of Turbo Tax.

Very disappointed that Turbo tax did not tell me that the federal return has to be direct deposit. IRS no longer issues checks for refunds. Now I have to create an account with the IRS and have multiple layers of security to enter the bank information. Its too much red tape for $77.00. You should have informed your customers.

I engaged with one of your Turbo Tax Live experts and the support was excellent! Although it took over one hour, Steve engaged additional technical support, and the 3 of us were able to clear up a very sticky problem with my tax return from 2023 which allowed me to finalize and submit my 2025 return. Thank you!

I have used TurboTax for years and used to love the software. This year was an unbelievable pain in the neck. From trying to install the product to actually using it, it was a terrible experience. I will probably never buy TurboTax again, and will, instead, opt for H&R Block software, or pay someone to do my taxes for me and my family.

Expensive, constant nagging and intrusive upsells of services and options during preparation. Product and company now use AI and have LLM AI embedded in products. LLM AI is not safe or secure and no PII or private financial data should be allowed near it. Parent company paid for ending federal tax filing program leaving few options for people to file taxes.

Had to call tech support activation screen kept spinning. closed turbo tax then opened again and it worked. Becoming harder to activate too many hoops to jump through may switch to H&R block next year. using turbo tax since eairly 2003. You got my money so don't make me run a triathlon just to activate it . Or go back to the disk or a flash dive. Simplicity Simplicity is the key!!

Many problems with the software. Would not recognize my prior year return initially. Whenever I launched the software and there were updates, clicking the Update button would close the window, then nothing would happen. I would have to quit and start over to get it to work - sometimes several times. Every time I launched it, it would require activation again, and claim that it was activated on multiple machines. When I first purchased it, there were many forms and features missing. All in all, it was a big let-down from previous years.