I have used Turbotax for 25 some years. For the first time I could not download by state return. Your professional agents spent the hours needed to diagnose the problem, make the corrections needed, and get my PC to working order. All at no extra charge. THANK YOU ALL.

Overall like the product. I would love if it were a little more user in regards to some items. In my case, I generally have several W2Gs (30 this year.) It would be great if there was add another W2 G from same facility option instead of having to retype Name/Address/ phone number/ tax number every single time.

Everything went well until payment to Intuit from the personal info page. All pages were a good size to work with, however the "continue bar" to pay could not be done because the page was too long. Having to use a Windows 11 laptop for Turbotax this year, I finally figured out how to remove the Task Bar to access the almost bottom of the page. There was a bug in the state payment software last year and the lady on the phone was most helpful correcting the problem; only it was too late to send in a five-star compliment.

I've been using Turbo Tax since1998 this is the fist year with so many issues such as charts and tables were included in the copies that were to be mailed. Also alignment of data created a blank page in between pages with data on them. Very disappointing of when the actual CD's were provided. I feel that your concerns are more aligned with what competitors such as H&R Block and Liberty than providing a better product to your customers.

Even though I've used TurboTax for at least the past 20 years, this was the first year I didn't feel as secure in my submission. Data entry for some forms was wonky and I had to go into the form itself to enter information. In addition, evidently information for my state return was not up to date. My state return was initially rejected, until Turbo Tax did an update. And, no, I didn't file super early. I filed at the end of February. Not sure if I will be buying in the future. The price increases over the years don't always equate to a better experience.

I have used Turbo Tax for over 20 years. This year was the first time I had to file an amended tax return because Turbo Tax incorrectly processed my Form 1099-Q Tax Form. Please improve the prompt questions for the form. Turbo Tax had added these earnings from the 1099-Q Tax Form to my tax return and I did not realize this until after I had filed my return. Please add a question to confirm if you need to even report this 1099-Q Tax Form. I found out later if used for I did not because money was used for qualified college education expenses.

The product was good. My only big complaint was that it kept asking to reactivate it. I had to spend a lot of time online researching things and then finally realizing that it depended on whether I had plugged my USB mouse in or not. That was stress and time I didn't need to spend.

I used TurboTax during the final week of January 2026 for my 2025 federal income tax return. There were minor navigation glitches that I was able to work around. Otherwise, it worked smoothly throughout, including e-filing. (The 2025 tax year software was a significant improvement over the 2024 tax year software in that it wasn't generating forms that were inapplicable. The 2024 tax year software was simply bad.)

Compared to past years I have found at least 3 problems that I had to go to google to resolve my problems. New York state was one of the problems. Had repeated putting in the correct information but got the result that I know was incorrect for both NY and Federal. Explanation would take pages and time I don't have!

Turbotax covered everything for completing schedule A, but it would be even better if the deduction section had a list of each deduction category. I found that I had to write each section down so I wouldn't include things that should be in another upcoming section.