Why should you think I need to pay for tax advice when I paid for your program? Clearly you feel turbotax is deficent and I agree with you. The interface is very poor and the explainations are unnecessarily confusing. I suspect Google AI is going to sunset Turbotax very soon unless you make some serious advances.

I use Desktop and have for 7 years. I like being able to download and do not use a CPA anymore. My income is all from a single source (Fidelity [Retirement] Investments) is easily downloadable and Turbo Tax handles the rest. I had my first problem this year a missing update prevented e-file transmission of my returns. Could not get the transmission through, get help from Turbo Tax or any other source. I finally completely Force Quit all programs except Tax which WOULD NOT shut down. I finally withdrew power and closed down the computer and restarted. This was the solution. When I turned the computer back on, opened TTax it updated and then transmitted my returns as it should have. TOO MUCH TROUBLE and Very FRUSTRATING for me.

Generally clear although I had to look up a couple of topics (outside of Turbo) for additional explanation. It was difficult to submit while working on a laptop only screen. I had to wait until I got home and put it on my big screen, in order to be able to click the submit button. One state submission is advertised as being free, but it is not free.

TurboTax created frustration in the process often when the situation slightly complicated. I have no choice to keep with TurboTax since it is the only software I have been used for many years. If you just are starting to pick the tax return software, I suggest you explore the different software before you lock with one app.

Been using TurboTax for years. Great as usual. Had two glitches during use where it somehow skipped a subject. Caught the jump itself and directed me back to the correct page to review that subject. In the end everything was covered an it all looks correct.

Have used Turbo Tax for years and loved it. Since the product migrated to an online download, it has been loaded with issues. This year spent over 2 hours on the phone with Special Support, with ZERO results. They were pleasant, apologized many times, but even with their tech support added to the line, no results or resolution. I spent another 2 hours online searching for answers and FINALLY was able to resolve the problems with the software by accessing the program as Administrator and working through 'patches' and 'downloads'. Not sure I will use TurboTax in the future. It is a shame, as it used to be a reliable, quality product.

I completed my entire return and now it is continuously rejected by the IRS for mismatched AGI even though it matches my 2024 Transcript. Can't get a human being on TurboTax support line...only a BOT/AI and the answers don't match the issue. Ridiculous and frustrating.

It's Deductible! has been incredibly helpful for many years. It's a shame you chose to discontinue its availability. And it really doesn't make much sense - the values are still available on your system. You now make your user create their own spreadsheet to support their deduction. This is going backwards, TurboTax!

No longer imports my W2 because my employer doesn't use the OPTIONAL control number. My HSA form won't import either. I had to enter all the info manually.. I am switching next year to H&R Block or freetaxusa next year. TurboTax is not as good as it used to be.

It was a bit difficult to understand the FED 2210AI worksheet but I managed (in particular the Capital Gaines per quarter). My biggest complaint was not being able to get a. IL state refund direct deposited into bank account when I had EFILED last year, but you didn't know it.