I had no problem, but new users were confused by online vs. desktop. Online caused confusion, it didn't appear that the 5 individuals stated that could use software was not working for them. It eventually worked itself out., but through tril & error frustration.

1. When comparing 2024 and 2025 data, sometimes the columns are 2024/2025; at other places, they are 2025/2024. This is confusing: it should be the same everywhere. 2. When TT asked whether I had any <financial presence> in a <list of foreign countries>, I answered "No" to all of them. However, on the very next screen, it wanted to know what my <financial presence> was in Canada. Huh?????

TurboTax helped with filing my late parents' returns and helped me understand the IRS process better by directing me to relevant instructions. TurboTax has helped me also with the tax aspects of my inheritance, saving time and money. I highly recommend the software.

I've been using Turbotax for over 15 years. This year, 2025, I had many problems navigating through the forms. I coudn't back-track to find the location of where a number/amount came from. And one reoccouring frustration: having to back up 5-10 forms, change a value, then continue 5-10 times to return to where I was. I'd like to see a new feature; more information on the review page. Things like "Due to the changes in tax law, you owed/saved $Dollars. You may want to increase your withholdings by this $ amount to avoid penalties." Etc. One more thing, I will never want to do my taxes online, so don't ask me.

there are a few glitches in the program, specifically when I was trying to get the tax credits for installing new windows, and it would not let me continue without the QMID number which was a pain to find/get. Not as useful without It's Deductible online. Please bring that back for next year.

I have been using TurboTax for decades. But this is my last year trying to use it. In my opinion, it has gone to the dogs. My tax circumstance cannot be much simpler. But rather than allowing the process to be a breeze, TurboTax somehow manages to convolute things and turn it into an ordeal. I used to find it pretty user-friendly. Not so these days. Instructions sometimes cannot be more opaque. It even managed to screw-up downloads of data from 1099 reports for accounts at a couple of financial institutions. Then when I had to manually enter figures instead, TurboTax actually crashed on me. Furthermore, TurboTax is already an expensive product compared to rivals. But it has become greedy and now uses every opportunity it can find to try to coax users into upgrading or purchasing add-ons. Cheesy sales tactics are something I expect at a used-car lot, not from my tax-preparation software.

Excessively rigid and inflexible. I want to be able to enter the amounts of Estimated Payments that I select, but could find no way to do that. It requires answering the same list of questions for repetitive entries, instead of asking if those answers apply to all of the entries. I've been a user for many years, but am considering using something else next year.

Pretty much as usual, decent interface but some topics still too opaque and confusing. I think for somewhat more involved situations, using TurboTax requires some deeper knowledge of tax policies. Prefer to keep the work on my computer but needed to buy a new MacBook to accommodate 2026 TurboTax. Seems to provide high accuracy. Interface better than many software products but I haven't used any other tax prep software. Better than filing directly with Illinois return, so worth the $20 fee for TT to file.

I initially entered info on dividends, then the program asked for IRA info which had the dividends so my income was two times and TurboTax didn't flag it. I manually set all boxes to zero or blanks on the non-IRA dividends section. The program insisted, at the end, to enter the TID number even though all fields were zero or blank. Recommend telling users to not enter dividend info if it is from an IRA.

It was going fine until I tried to file my Georgia state tax by e-file and it would not process my payment information, said it hit a snag. Called and talked with one of your agents and we applied the payment on 3/21/2026, went back into today to e-file my Georgias state tax return and it was still not going through because payment would not process. I have been using TuboTax for years and never had a problem until now, The order number for the payment is IEPCA297027609 with a PCA 67016. I have disputed this charge through my credit card ending in 3015. I was told to wait until charge processed to do that.