I've used TurboTax for many years. For some reason it was just harder to use this year - incomplete or confusing instructions, unexpected UI behavior, need to enter repetitive information. My favorite was clicking the "Transmit" button and being told that the transmission failed because there was a newer version of TurboTax that I needed to download. Would have been nice to know before I had traversed a dozen or more screens in the "transmit" section. The instructions for downloading the update referenced a menu item that simply didn't exist in my version (Mac). Most of the my issues were usability related. I have no good way to verify things like calculations, but when I sense a lack of attention to detail in the behavior of the software, it makes me less comfortable with what occurs under the covers. (I worked in financial software design/development for 30+ years.)

The software provides the information I need and I have years of experience so there is no "advice" other than upsell and distraction I don't need. I really hate the amount of marketing that appears in TurboTax. It is distracting and frustrating. I've paid for the software. Why is this additional marketing necessary. It feels like a trap is always waiting when I am not paying attention. I have to constantly double-check to make sure I am not paying extra for something that pops up in my way.

Great except for entering QCD for my RMD's. Took a long time to find. Turbo Tax drop down misleading said I needed to have 1099. Chat room documents misleading--wrong advice. Google search crazy. Finally found it buried in IRA special situations for charitable donations.

I have always used TurboTax in past years and mostly would of had a five star reviews. I can't say that this year. I have to install and un-install the your program 2 times to get the federal tax part to work. Then I had to un-install and reinstall for a third time to get the state tax part to work properly. After all of this trouble, the program did seem to work for me.

Very user friendly, and provides gread detail and guidance on how to proceed through each section. I did need to contact the help desk due to a question regarding additional fees added to my yearly subscriotion and the situation was resolved quickly.

would not let me file state taxes due to error "Form 1099 -R (institution name) Box 14a for electronic filing, NYS withholdings cannot be greater than or equal to gross distribution or state distribution". the internet chatter said to place the value of box 2a into box 16 if boxes 1 and 2a are of same value. Maybe turbo tax should be fixed to prevent this since it's apparently been happening for years. also it stinks that they got rid of the It's Deductible.

Turbo tax did not include Form 1-A for additional deductions for seniors and filed with that mistake. It is impossible to get any help for their mistake without paying them additional $. They force you to use Windows 11 and their online services are incredibly frustrating and at the end of the day, no actual answers or resources to fix the problem they created for me. I have been using Turbo Tax for 20 years and also other intuit products. This will be my last time with any of the products.

I filed electronically using PIN numbers I retrieved from the proper website, and the return was rejected. I also paid to file NJ taxes electronically but never got any word of whether the state return was accepted or not. So that was a waste of money. I tried refiling the federal form, but the ire never received it. So now I have to print the form to mail it, and nowhere do I find instructions what papers need to be mailed with the forms. I've used TurboTax for years, but this is the last year I will do so.

We have been using TurboTax for years, including some tax years that were fairly complex (when we had kids in college). I am always impressed by the ease of use and the helpful topics with guidance. I also love that when you use it for consecutive years, it pre-fills your information in the next year; and my most complex statements are available to import, saving me a great deal of time. Well worth using!

Program is easy to use. But wait times for phone assistance are long. Had to call once already because I was charged twice for a state return. Now I've been charged twice again for another return, so I'll have another long wait time calling again. Very frustrating. Also, I was initially confused by the online option, but phone person helped me with that.