tax software was straight forward and done fast. However to pay by credit card for my state return intuit made me jump through hoops after resetting and reloading over 8 times on both the desktop and then laptop. at the direction of level 2 support. nothing worked until i reset and reloaded windows 11 on my laptop then had to reset the resolution to 80% then after a tiny font appeared all the drop down boxes worked. poor, poor programing from intuit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Removal of Its Deductible was a big negative impact on time to complete my taxes. Also, swapping between forms and step by step caused the software to freeze about 60% of the time requesting that I go back to the last step I was working on and usually requiring me to restart the software. Both things made for an annoying tax time this year. After 30+ years, I might have to rethink how I do my taxes next year.

This year my experience is between bad and horrible. I've encountered 3 separate bugs in the software. One was admitted by Intuit, but I had to spend 2.5 hours on the phone with level 1 agent, before he conceded to pass me through to level 2, who were able to engage serious conversation, admit and file a bug report. Yes, it was fixed in 3 days. The second one I've found a workaround myself. The third caused the PC to crash twice! around the same place, few screens apart. I had no intent to work as a free beta tester for Intuit. The way you enter certain fields in K-1 could be (VERY MUCH) improved. I'd rather have direct instructions in the software than searching through the filing instructions and community forums.

It was easy enough to use, but at the end of filing my 3rd federal tax return, my 2 younger children and myself, TurboTax said I had exceeded the 5 returns allowed by TurboTax. I ignored it and clicked on continue and it went on but I found this to be tricky and not upfront. Also it is free to file Ohio taxes online with Ohio so why does TurboTax change you $25 when it is free.

I love TurboTax but encountered a few problems this year. First, since I still have a Windows 10 computer, I was unable to download this year's program. Fortunately I could go to my Mac; however it was unable to retrieve info from a previous return produced on my PC. Second problem: Computer locked up before I had saved my return, and I lost and had to re-enter the info. Third problem: TurboTax offered to take my state filing fee from my federal refund. Only at the last screen did I find out that it was going to cost me $40 to process the $20 fee. So, I checked online and found out there was no fee if I paid with a credit card. That meant going back and changing the payment option. Why didn't it tell me this before I got so far along? That feels sneaky. That last issue is why I didn't give 5 stars. Do better, my friends!

For the first time I used the OnLine version of TurboTax instead of the Desktop version. I found it to limit my ability to actually understand the transfer of information to the Forms. As such I had questions about my return that couldn't be asked or answered without looking at the Tax Forms. The only way I could look at the tax forms was to indicate the return was complete and put out a PDF of the forms. Once I stated the return was complete, the OnLine version wouldn't allow me to make changes unless I I stated that I needed to amend the return. After several hours of trying different work a rounds, I finally gave up and found a way to transfer the current OnLine version to the Desktop version. Then I was able to make changes and understand what I was doing. AS SUCH, I BELIEVE THE ONLINE VERSION NEEDS WORK BEFORE IT IS READY FOR EVEN TRIAL WORK.

The best part was communicating with Turbo Tax helpers - Jeremy and Maria. There were parts of Turbo Tax 2025 that just didn't seem user friendly, but then again maybe it's because I suddenly became 81 years old!! And changes in technology happen so often. So...I paid $60 to talk to the experts. Thank you.

Unlike in prior years, the software failed multiple times while preparing my return. Twice it dumped all of the data and I had to start from scratch. Multiple additional times it crashed and had to restart. This AI editor of my review is also annoying.

I love Turbo Tax. Makes filing taxes so much easier and convenient. I always trust their accuracy. And with guiding through your taxes and remembering what you did last year it's so convenient as it types in previous items like your income and deductions so no additional typing unless you add or delete items from the previous year.

No problem with e-filing my Federal return. However, I could never get the Virginia app to respond so that I could pay $25 to e-file. I spoke with your technical support several times to no avail. I have used Turbo Tax for decades that this is the first time that I have been completely disappointed with your product. Whatever is wrong with the Virginia segment needs to be fixed.