TurboTax was very disappointing this year with updates so far behind that we couldn't file until 3/6/2026 (due to Energy Credits form having major recurring issues). I spoke with a live expert who was respectful but took 45 minutes to finally tell us that TurboTax had to release another update before being able to file (this should have been a very quick response once they were told what the issue was).

I always have used the downloaded version, I'm used to it. I am concerned about the online version. I need to talk with one of you about the pros and cons. I suggest having a quick overview of new tax law provisions at the beginning to know what to expect. I spent an hour or more looking this up myself . Also provide an easier way to figure out Identity Protection PIN - it's buried deep in the "Other tax situations" with limited explanation.

I have been using TurboTax for over 30 years, and I do NOT like the 2025 version at all. It was 5-star but in my opinion, it is now 4-star because the changes "dumb down" the process of adding tax information from investment managers like Fidelity. Before I could easily navigate to a manager and see all the entries. It seems much more difficult now, or perhaps I am just not familiar with the new product. In any event, I am unhappy with the changes.

I have used TurboTax (and its predecessor, MacinTax) since the 1980's. Only 1 year, several years ago, did I try competitors product -- which did not meet to my satisfaction, so I bought TurboTax in addtion that year and have never regretted it... though, this year, there were several problems with the accuracy and features. For example, when showing a summary of this year and last year's income data, there are several (at least 3 of them, which I reported) that would show that a previously unavailable feature was now available. After completing that data, it typically would then show the current year's data. However, there is a bug in the system where it still displays the feature now available. The other problem was encountered with the error checker. If flagged lines 11 and 13 of the Home Sale Worksheet as mising a checkmark. The question only applies when a spouse is involved. This was for my father's taxes. My father passed away this last year and my mother had passed the year before, so he was properly identified as Single (I have not reported this problem). But this has been the "buggiest" year I've seen in a long time from you folks... Very disappointed!

Had a problem in that using Questionnaire format. After entered Federal Estimated Tax Paid it had a box for Yes to State or No to State. Am in Florida - No State Tax. I hit NO button. It absolutely insisted on my entering State Estimated (which I finally did by entering Zero mount and both State and Local entries and using Undefined locality) to get through. Never had this problem in prior years. I tried several times and it insisted on entering State & Local Estimated Tax!

I have always liked turbo tax. However, couple opportunities for improvement: I had 1099R that included a distribution AND a Roth conversion. I had to manually split that 1099R into two 1099Rs so that my Michigan tax return processed correctly (it tried to report all of original 1099R as a Roth conversion. Also, most dialog screens have a show more info for line item entries - but missing on some screens - this was problematic for reporting content from my schedule K-1.

There appears to be a software problem with Turbotax 2025. While trying to file my energy credit Turbotax wouldn't allow me to put in my street, city, state or zip code. I also tried inputing this into the form. Still Turbotax would not let me do it . Then, when checking for errors Turbotax identified that the address was missing and would not allow me to e-file my taxes.

I was surprised and very disappointed to discover the ItsDeductible functionality was removed from TurboTax 2025! I fell I got less value for my money since you removed this functionality. Even worse, the Individual Tax Return Records prints a blank ItsDeductible table for every charity, with all the cells empty since there is no ItsDeductible data! That seems like sloppy programming to me. If you are going to remove the functionality from the software, you should should remove it from the reporting.

MA tax filing continually kicking out an error and refusing to file the form, tho it is correct. The error occurs as a final step, after you have paid to file electronically, and you can only file manually. Searching for help finds the same error with pension payments occurring for many years

Early versions of the program (February) were extremely buggy. In particular, the procedure for reporting educational expenses from 529 Plans did not work through the end of February and even after it was "fixed", it was extremely cumbersome compared to previous years. You need to do your own product testing and stop making your users into beta testers.