Software worked fine. Forced to Upgrade to Windows 11 after purchasing. Didn't read the fine print. E-mail had glitch that wouldn't allow me to use cloud-based software without making changes to my computer... Paid a $18 penalty for underestimation, even though I used Turbo Tax last year.

It took multiple tries to connect with the with turbotax update service at the time of completing and filling the return. Also, for some undetermined reason the residence property tax could not be entered even though I was taking the standard deduction.

TurboTax erroneously taxed my military pension on my Alabama state return. I found out that this problem has been around several years, costing me thousands of dollars. The Live "experts" had no clue how to fix the problem. When I complained about the difficulty in finding any customer support contact information in the application, the expert recommended using Google to find it. He suggested that people of my age should be more Internet-savvy and rely less on the Turbotax app for support.

The software code purchase was for "download Only" and would NOT WORK for the website version. I have used TurboTax for many years and this was the worst experience. I spent way too much time figuring out how and why there was an issue--I was not the only one to have this problem. I need to be refunded my $25 state filing fee--AT LEAST--for the extra time and trouble I had to figure out how and why the two versions were different and the code was unable to be used. This is supposed to be quick and easy--it was far from that. Disappointed in the extra time I had to spend on what should have been quick and easy in the past. Far from it this year. Figure it out!

I have used TurboTax for many years and I for the most part like it very much and will continue to use it. Additional comments: 1.) There are features I have asked for that remain unavailable. The Control-I feature available on many entries is very helpful. However, the information entered in the dialog box is not copied over to the next year. This results in having to open the previous year's file, finding the same entry, opening the dialog, and manually copying the text from one year to the next. Very tedious and as a software developer, does not seem like much effort to make this happen. Please consider it. 2.) In doing 2025 taxes, my initial efile was rejected because I had not entered in the 1095-A information. I agree I could have been more thorough, however, if baffles me that TurboTax error checking did not flag it as an error. Judging from the TurboTax Community this has hurt many users since 2019. Please consider a warning. 3.) For the 2025 Deluxe version, it seemed like the "Visit All" box did not actually Visit All. Perhaps that is why I missed the 1095-A form, not sure. But after my rejection notice, I went through every income and deduction again which I had to manually click on "Start" or "Update" on every item because "Visit All" seemed to look at only the first topic in a given section. 4.) When completing a section of entries, the program reverts to the top of the page for either income or deductions. It would be helpful as a user to revert back to the section I just finish instead of having to scroll down the whole list of sections I have already completed to get to the next section that I need to fill in. 5.) There are consistency difference in how categories are finished. Some have a choice similar to "None of these apply" while others just list questions with no required response. I vote a "None of these apply" response as a consistent expectation. Thanks for listening!

TurboTax handling of HSA excess contribution, removal, 1099-SA is utterly confusing and wrong. Sometimes 'last year' refers to 2024, and in other places 2025. TT adds to income even when excess contribution had been withdrawn prior to tax filing deadline of the previous year, and tax on that had already been paid in the previous year. I had to manually fix the form. A small item like this held up my progress unduly in completing the tax return.

I have used Turbo tax since 1989 ( I think). Prior to that, I manually completed the taxes. I have had the learning curve and can't ever imagine that I won't use Turbo tax. I think it is a great product and extremely helpful. Usually but not always am able to find the answers I need. I would like access for help. This year my problem was with the foreign tax credit on investments through Fidelity.

I had some difficulty loading TurboTax to my computer this year. For some reason, I could see the file, but the return start page didn't show up. I kept trying to load it, and I ended up with two files. The other confusing part was the start page trying to encourage filing on your website, whereas I had purchased the package from a retail store and didn't want to avail myself of your website. It doesn't seem as secure. I did like the $10 credit plus the ease of using the program once I was able to start me returns. The ease of e-filing is so nice. The return is calculated accurately, and the topics offer goo guidance.

For the past several years Turbo Tax has been advising that I do not need to file the FBAR. Initially, it indicates I do need to file an FBAR but then a few prompts later it changes and indicates I do not need to file it. This is incorrect. The FBAR needs to be filed if an individual has foreign financial accounts, the aggregate value of which exceeds $10,000 at any time during the calendar Year. The data I unput clearly falls under this category.

Not great. Glitches and having to go back to beginning of section all the time. But the real issue was that they offer to send in the payment for you but if you foolishly elect that, you have no proof it was timely submitted to the IRS and you are exposed to interest and penalties. Do not submit via TT! Only go to IRS and state sites directly so that you avoid this expensive risk.