Everything went well until I got to the filing section. I was able to efile my federal form, so I did but when I attempted print my state form I got stuck in a circle where it wanted me to pick efile or do later. I finally had to go back to the start of filing and pick mail my federal before it let me pick mail my state return

Have been a Turbo Tax user for twenty-five years. Overall, it's a good product. I don't like the forced s/w updates every time I start the s/w...it used to provide options to update or not...causes me multiple instances of wasted time. Also, the constant attempt to up-sell additional services is offensive and annoying. When I buy s/w to perform a service, that's what I want...just do it. Don't try to keep selling me "more stuff".

I have used TurboTax for years and this is the first year I have been disappointed. Doing away with Its Deductible and one free state e-file it a game changer for me. I lost so much data when when you wiped out It's Deductible. WHY, so you could make more money? You have got to do better! I will be looking for a different program for next year unless you make some changes. Shame on you for letting your long time customers down.

I've used it for many years, and it always worked perfectly. Today however, there was a bug in the system...I couldn't enter "stuff" into TurboTax on a particular screen (Federal Carryover Worksheet) I ended up talking to one of your tech support agents, and she was GREAT. Chavmasha (spelling??) knew what she was doing, was polite knowledgeable and VERY helpful.

My return got rejected. Why? It was because I was missing my IP PIN. There is a reason I do the step-by-step filing, so I don't miss inputting any information. ADD IT IN! I need to be able to file my taxes in period of time and not have to go in again to "correct it". I might as well do free file with the IRS. What is the point of your product.

After initial launch, importing the previous year's data and saving, the app apparently didn't actually save the data, and I had to redo it. At the end during filing, the audit defense choice is confusing, and even though I didn't select it, the app required me to enter address information specifically for audit defense.

I have a government issued PIN. You never prompt me to enter it and I come close to forgetting it every year. Also you continuously ask me to file state taxes even though I live in Tennessee, a state that has no income taxes. Once you know I don't have to file, please quit asking.

I am sick and tired of your bull crap attempts to upcharge people. I purchased Deluxe with State included and when you tricked me into using online you tried to charge me for the state return I had already purchased. If you don't tone down all the upselling next year it will be my last using TT. Cut the bull crap!

Was enrolled in the plan that autobuys the new year every year, but did not know that you discontinued support for Its Deductible mid-year (after I had been entering stuff into it all year). Why would you cancel a tax product mid-year?! I wouldn't have renewed if I'd've realized you got rid of it. And to do that without telling me is even worse. In addition, my initial return was rejected because of not including the right number of Form 1116. Isn't that what the software is for? To determine which forms to file? How can you check the return for errors, then not include the right forms? I resubmitted today, after an update, but this is ridiculous. You determine which forms to include, not me, and you apparently did it incorrectly. How can I have any comfort in your software if you screw up basic things like that? I will be moving to a different provider next year, after being a loyal user of Turbo Tax for decades.

as usual turbo tax came thru. taxes filed (both fed and state) and process was fairly easy. i'm not very good with computers but always get them done. would love to see the feds & state tax programs ended for people headed toward 90. jump on that turbo tax and aarp. thanks.