After 20 some years, I will probably look for something else next year. The changes in the product are for the worse. I am getting bombarded with entreaties to upgrade to the online premier version. Maybe I accidentally said yes one time. Biggest problem I had was that the program somehow deleted three key 1099R forms from the record. I had printed a preliminary copy of the 1040 that did include these. I discovered the error too late and now have to file an amended form. The wierdest thing was that when I reentered these 1099's I thought well my tax is going to be higher but at least I will have more withholding to show. But somehow, the withholding had not been deleted. I have to file an amended return and write two more tax checks. I may have to pay again to efile. Don't know yet. Also, it won't pull up my return from last year now so I can't easily do a two year comparison. My tax advisor doesn't like Turbotax. I will consult with him before filing and see wha he recommends.for next year.

I've been using Turbo Tax since1998 this is the fist year with so many issues such as charts and tables were included in the copies that were to be mailed. Also alignment of data created a blank page in between pages with data on them. Very disappointing of when the actual CD's were provided. I feel that your concerns are more aligned with what competitors such as H&R Block and Liberty than providing a better product to your customers.

New format makes it difficult to navigate. Deleted my 2024 Turbotax then told me I already had a key so would not even let me reinstall. Deleted last years titles of investments if not filled out immediately. Hopefully I had all the paperwork to repopulate. Demanded three digit code for state license document even though i have a temporary without one. When it said it would assist transfer for new computer sent to general help screen where incorrect assistance was first to be found

Most years I would give a FIVE STAR RATING. This year some things changed, and I got a couple of weird messages when I restarted the filing. The biggest sadness for me was not having the Intuit donation helper - where it suggests appropriate prices for household and clothing items donated. Hopefully that will be back next year. It's an easy, user-friendly system and I've rarely had any issues!

I experienced a problem with the update portion of this program, which caused me to visit a Tech Service to restore my computer. It was most disconcerting. However, they fixed it and I filed by the deadline. All in all, I felt this program was better designed than last year. I was totally frustrated with 2024 version.

Annoying interface. It's distracting and a bit misleading. Can cause user errors. Also, I don't like that I must have a TurboTax account to create my tax return. I don't want TurboTax to keep my personal and financial data on file so they can sell it or share with others like Rocket Mortgage.

I would have rated it a 5, however at the end, since I had 2 1098s, it pulled up one of the worksheets telling me I had to mark one as the most current. I kept looking at the worksheet and i did not have a spot for this. I finally went back into the original section for 1098s and marked Yes for the most current one. If it had directed me back to that section, I would have saved 30 minutes of trying to figure out what it wanted me to do. Also for payment plans, I wanted to go to IRS to do this but system would not allow me to proceed without submitting the request .

Started when I could not even install, due to dropped Win10 support (only revealed after purchase). Had to borrow a laptop with Win11. Constant ads to spend more on services. Figuring out how to file state by mail instead of electronically took two days - TurboTax help site was literally useless. And I mean "literally" in the classic sense. This was absolutely my last year using TurboTax - 10+ year customer here saying goodbye.

I did not get ahold of any of your tax experts this year, because I constantly got pressured to buy more product, pay for a tax expert, etc. It seems all Turbo Tax wants is more and more money. It used to be that when you purchased your Turbo Tax product, you were done. I wonder if all the problems with the programming this year was to get people to pay more money to get answers to the problems that were caused by your company.

Similar to my review a year ago, my experience with TurboTax does not meet the standards that Turbo Tax has earned and established over 30 years. i've used Turbo Tax since about Windows 95/98 or Win 2000. i could always count on the product to be accurate and reliable. No longer. in the current version i encountered at least a dozen broken links; lack of Help Information; lack of a Data Source; etc. Lack of a Data Source makes it very difficult to make a change when the data cannot be found. E.G. 1) The 'audit' said i could not have a basis in a leased vehicle on the Car/Truck worksheet. it had a zero (that i did not input) and would not allow me to "blank out" the zero. 2) It did not prompt me or allow me anywhere in the Interview to work on Form 8962.i had to find it in Forms Mode to work on it. i use the Desktop version. it 'feels like' the Desktop version has problems due to integration with your SAAS software model. If 'feels like' your quality control folks did not process enough use cases. A few other tax experts (friends) I've spoken with have had siiar (similar) experience. 3) even spell check in this review is messed up. i just typed "similar"; the spell cheker changed ti to 'silar'. and changed 'checker' to 'cheker'. I'll probably ued (i typed "use" and spell cheker changed it to 'ued') TurboTax next yer (spell checker changed "year" to "yer"), but my confidence in hepoduct (spell checker changed "in the product" to "in hepoducet") is highly diminished.