Does not really answer questions. You end up having to go to the internet or the IRS to get more detailed information. It's not worth buying the program for simple taxes with the standard deduction being so large. Money for the program, money to file, advertisements the whole way...spend money to pay money. Thanks.

While it is understood that errors happen in all software, the GA SALT Limitation error was handled very poorly. With all of the promises about accuracy, when a filing error was directly caused by TurboTax, the solution was slap-dash, and clearly never tested. Simple, complete, instructions would have been possible if this was tested using a real person. In the end, I am hoping that I worked around the issues properly, but will have to wait and see what the state thinks of my amended return.

Good product in general, some special tax situations need improvement. Specifically, TurboTax did not know how to handle w-2s from two different states where one state's w-2 had all the federal and state info on it and the 2nd state's w-2 had only that state's income info in boxes 15, 16 and 17, but nothing entered in box 1. AI told me I had to add that info to the 1st w-2 within turbotax so that I only had one w-2 from the same employer. I was getting an error with e-filing when I tried to use both of the w-2 forms that were sent to me.

Long-time user of TurboTax, but had to use another product for 2024 because TT wouldn't work on my ten-yr-old Mac. Up-to-date again this year and back to TurboTax. I like the guidance and the mostly orderly way TT leads you through the process. Had some difficulties getting charitable contributions from IRAs to register as deductions this year; initially, they reported as taxable additions to the IRAs, but was able to work through the worksheets to straighten that out. Also got an alert that my ex-wife couldn't have the same SSN as my present wife. Well, it's been fifty years since that divorce, and my ex hasn't figured into my tax returns in a long time. There are quirks and oddities with the product every year, but I stick with TurboTax. I feel a lot more confident when TT says my return is error-free and ready to file.

The really mucked TurboTax up for tax year 2025. I've been a TurboTax user since the late 1990's. I do my taxes, did my in-laws for years (both deceased now), do my mother's and my brother's and for close to 8 years now my 3 children's. This year the interview process seemed more unclear and cumbersome than ever. The review for errors was almost non-sensical. It had multiple issues with imported documents. I though I messed up so badly, I deleted my mother's and started fresh. It actually needed address and multiple changes for Edward Jones downloaded 1099-R. Next year I am going with H&R Block.

i have been using TurboTax for over 30 years and have been very satisfied with the process and the result of filing with TurboTax. This year, something was different about the downloading of documents from financial institutions. All of the documents were not ready at the same time so I downloaded them when they were ready. What I did not know is that previously downloaded data was being deleted in the process, so I had to spend at least 3-5 additional hours ensuring that my income was reported properly. This, as you can imagine, is very frustrating. After many downloads and building a spreadsheet to verify that I had the right numbers, I was able to confirm that the income figures were correct and continue to filing. Please fix this for next year.

I had no problem, but new users were confused by online vs. desktop. Online caused confusion, it didn't appear that the 5 individuals stated that could use software was not working for them. It eventually worked itself out., but through tril & error frustration.

Program was horrible. Wouldn't allow me to transfer my docs from last year, kept dropping info, kept skipping sections. Horrible experience and I have been using your product for years. The topper was when I got to filing my taxes and, even though I paid for the free state, I kept getting a fee at the end. Called to find out that only the download was free not the filing. False advertising as far as I'm concerned. We have always gotten a free efiling for one state and then we paid for one after that. VERY negagive experience.

MEDIOCRE SOFTWARE: SCREWED UP WRITE OFF OF UNCOMMON EXPENSES... DID NOT PROVIDE DEDUCTION--- EVEN THOUGH "TAXPAYER IS ALLOWED UP TO $$$ OF WRITE-OFF" WHICH REQUIRED SOME WORK AROUND ONLY GETTING BACK $131--WOW!! AFTER ENTERING MORTGAGE TAX INFO. CREDIT PROCESSOR GLITCH AT END ALMOST TRIED TO FORCE ME TO PAY AGAIN..

I was very disappointed with Turbo Tax this year. I had a significant amount of difficulty transferring my data from last year. In addition, despite the fact that I had stock sales transactions last year, questions related to this topic did not appear in this year's program. I could not find where in Turbo Tax to enter the data. Fortunately, I have a friend that is a CPA and she informed me that since Turbo Tax was not prompting me with questions, I had to go into Schedule D and enter the information on my own. However, I encountered difficulties there also as initially it would not permit me to enter my data. The only way I could enter it was in a consolidated fashion. Fortunately my friend was able to help me resolve the problem so that I could complete my taxes. I also, I was not able to obtain an Home Improvement Energy Credit I was entitled to as I did not have the QMID number and the program would not allow me to override it. The reason I use Turbo Tax is that in the past it has been easy to file my taxes. This year it was very difficult and if this continues I will be forced to utilize a different product.