The tax prep went okay generally. It seemed this year that the desktop software was experriencing a lot of bugs and would jump around. In fact you double charged me for the cost to submit the state return. As a result I have less faith in the Turbo Tax sofware. I tried the online version of the software as you requested. I found the online version difficult to use in that it was very restrictive and difficult to follow. I therefore returned to the desktop software. I've used Turbotax software for my taxes for 30 years. I confess I am looking for an alternative for next year.

When entering information from a 1099-MISC, you need to reword the questions as the reason for the 1099-MISC was for observation from the Virginia Early Childhood Foundation. They are not an employer; the income was not for self-employed person this was general income.

I spent a lot of time with your experts on several occasions as my computer was put in a safe mode and could only be recovered by reinstalling windows. I needed help in getting Turbotax downloaded since I had already downloaded it last Nov. I ran into several problems and they were very helpful in walking me through fixes.

I purchased TurboTax to get the IRA Roth conversion right but Turbo Tax didn't have the updates until March. Seemed very, very slow to get the updates in place. The law has been out for a long time. I wanted to make an estimated payment at the end of the year - Turbo Tax was not helpful.

Have used turbo tax desktop version every year since at least 2008. Love the guidance given as it walks you thru step by step. I did find the 2025 version seem to lack help/info on some screens. It would be great if the help icon was on every screen to explain what is being asked for. Most screens had this.

I lost 2 hrs or work when the program froze up and quit. Unfortunately I assumed this would auto save, but there was no evidence of any file associated with this on my computer. I had to research how to save a file on this program. There should be a button on the form screen to SAVE the file. Also some of the questions under 1099-R were confusing, regarding Arkansas Teacher Retirement. You need to add Arkansas Teacher Retirement to the list of financial institutions so the information can be pulled and reduce some of those confusing questions.

TurboTax is generally very good, but it has a significant weakness for people like me who are retired and living off our investments. My returns for tax years 2023, 2024, and 2025 all had problems related to using the "annualized installment method" for calculating whether I had paid my estimated taxes correctly or not. All three years, Turbotax calculated that I owed a significant penalty for underpayment of taxes, and gave me *no warning* that it had put that penalty onto my 1040 form. If the software had warned me that it was adding a penalty, and suggested that I should go through the TT process for assessing underpayment penalties, I wouldn't have had to file amended returns after discovering the problem. Furthermore, in tax year 2024, TT didn't fill out the Colorado estimated tax payment form (form 204) correctly, which led to Colorado penalizing me, and me having to go through an appeal process.

There is a glitch in the Turbotax Illinois state software. When I attempted to transmit my completed federal and Illinois returns, the software kept requiring me to go back to IL Form EITC to claim an Illinois earned income tax credit, even though I did not qualify for it. I found this common complaint in the Turbotax Community blog. Eventually, I called Turbotax support, and Diane there assisted me in working around the glitch, advising me to check off the EITC claim form, but keeping the rest of the form blank. I was then able to file my taxes.

Every year, I have to go back in and enter my IRS e-filing PIN (received in mail). The program does not intuitively prompt to enter. My e-filing status gets rejected and I have to search Help on how to enter the IRS provided PIN. Please make it more of a prompt to enter that information

TurboTax is a tried and true system. The product works as well as ever. I keep wishing they would allow for a better touch screen interface. Get into the 21st century guys, and allow someone to scroll up and down by swiping the picture, not the scroll bar. The online version is a rip-off. Tell me in the beginning how much more it's going to cost me so I don't use it in the first place. Incorporate the pdf-reading capabilities of the online version into the desktop version.