I do a few tax returns for family. In prior years I have been able to import tax forms from investment accounts into turbo tax. I could not this year. So many problems. I see I am not the only one that had this problem, because many people were complaining online. Some said it's the browser. Some said it's the 1099B screwing things up. I ended up keying in the data. Not happy about that.

For years the cursor jumps to different forms when using either "return" or "tab" keys to go to the next field. Still happening. Now I went to save a return and it locked up when I was selecting a security question. It appears I will lose all my work. Continually underwhelming and this is going to be my last year using this product. Totally unacceptable for the number of years this product has been around and the cost. And even writing this message, AI is trying to correct it into gibberish. No fixes are ever made.

Extremely annoying that every time Microsoft updates their operating system, I have to buy a new computer to use TurboTax....this may be the last time I buy TurboTax after all these years. I avoid filling out important docs on a web-based platform so will not use TurboTax online. Seems TurboTax has built-in popups now which is even more annoying. Just can't leave well enough alone, I guess.

We have been a tubo tax user for at least 10 years. Probably closer to 15. This is the first year I've been disapointed with the program. The way the interface was worded this year compared to previous years was bad. The wording made things way harder to understand. Not sure if it was AI generated or what happen, but please go back and look at previous versions and fix this problem.

The program was extremely difficult because the password chain required was hard to find. I couldn't find mine. I had to install without it, but the instructions do not tell you how to do that. Additionally, it would not transfer the information from last year's return. I finally opened last year's app, which showed an update available, updated the app, opened the return, and saved. After that the information transferred. How are users supposed to know to reopen the prior year's application to check for updates when the return was filed a year ago. This year's edition was not very user friendly.

It was easy enough to use, but at the end of filing my 3rd federal tax return, my 2 younger children and myself, TurboTax said I had exceeded the 5 returns allowed by TurboTax. I ignored it and clicked on continue and it went on but I found this to be tricky and not upfront. Also it is free to file Ohio taxes online with Ohio so why does TurboTax change you $25 when it is free.

I engaged with a live "expert" who said he can't help me. My issue is that TurboTax is doubling the earned income for the Hawaii state tax calculation resulting in double the tax owed. This is for my daughter who worked in California but is a resident of Hawaii. There was also no explanation for this or a means to undo it. Also, in general TurboTax lacks sufficient explanation on certain items if you need more info on what to enter. I used to use TorboTax for several years but will no longer do so due to the lack of guidance.

The format seemed a little user friendly than last year particularly the transfer portal. I also miss the built in virtual help that was part of the format a couple of years ago. Also missed having the disc as in years past, but the program does help the DYI user.

After using Turbo Tax Deluxe-Desktop for several years, I believe doing my taxes this year was easier then ever before with additional questions or statements clarifying areas that I might make a mistake in, making me more aware of each area that made me feel more comfortable then all the years I have been doing my own taxes with Turbo Tax. Thank you for continuing to put out a better product each year. In my opinion Turbo Tax is simple and accurate to put in my own data and file electronically each year. Thank you Turbo Tax.

Annoying interface. It's distracting and a bit misleading. Can cause user errors. Also, I don't like that I must have a TurboTax account to create my tax return. I don't want TurboTax to keep my personal and financial data on file so they can sell it or share with others like Rocket Mortgage.