First time i did a state return. Seemed like alot of steps to finish it after the informtion was entered The fees seemed very confusing. I had to pay for the state download, then pay for a submittal fee I think 40 dollars and some fee for 27 dollars I definitely will do state myself next year. Not worth the fees etc

I love Turbo Tax. Makes filing taxes so much easier and convenient. I always trust their accuracy. And with guiding through your taxes and remembering what you did last year it's so convenient as it types in previous items like your income and deductions so no additional typing unless you add or delete items from the previous year.

I calculated twice the Amended tax return, and TurboTax still did not show the Amended Return as it should be, just the regular return with the amount I owe, which I already paid when I submitted the original return. I submitted the amended return, which basically did not change the amount I owed and paid, and I still don't know whether the amended return showed this.

During the process of downloading information from investment companies, a screen came up that the connection had been made. There was nothing on that screen to tell me what to do next. I called customer service, and Ralph told me to just click on the Turbo Tax icon in the task bar and it would go to a screen that showed that the download had been completed. It would have been helpful if that instruction appeared on the screen that said the connection had been made.

THE EXPERIENCE WAS GENERALLY SATISFACTORY, BUT ONE ISSUE CAUSED ME GRIEF i WAS CHARGED FOR SUBMITTING MY STATE FORM ELECTRONICALLY BEFORE I WAS ADVISED THAT IT COULD NOT BE SENT ELECTRONICALLY BECAUSE A TECHNICAL PROBLEM HOW CAN I NOT BE CHARGED FOR THAT?

TurboTax erroneously taxed my military pension on my Alabama state return. I found out that this problem has been around several years, costing me thousands of dollars. The Live "experts" had no clue how to fix the problem. When I complained about the difficulty in finding any customer support contact information in the application, the expert recommended using Google to find it. He suggested that people of my age should be more Internet-savvy and rely less on the Turbotax app for support.

This year there were two areas that I had to go to the forms and input data to fix omissions by the software. Even though the information was requested and given, it was not recorded and thus I had to go in manually and make the notation. This happened with the RMD 1099R. It did not record that all the required distribution had benn made. The other area was it did not give me the option I wanted for the Alabama state tax. I had to go into the forms and select the higher amount.

I had some difficulty loading TurboTax to my computer this year. For some reason, I could see the file, but the return start page didn't show up. I kept trying to load it, and I ended up with two files. The other confusing part was the start page trying to encourage filing on your website, whereas I had purchased the package from a retail store and didn't want to avail myself of your website. It doesn't seem as secure. I did like the $10 credit plus the ease of using the program once I was able to start me returns. The ease of e-filing is so nice. The return is calculated accurately, and the topics offer goo guidance.

I really missed It's Deductible. The system you have now does not go into enough detail. It is almost not helpful. It is difficult to tell where the end of the list because the computer will jump to another place. A few times when I entered a new item the old listing remained. Why did you get rid of It's Deductible when it worked so well.

The printing & saving of the state return was not very easy and required me to jump thru hoops to figure out how to do it since I wanted to mail the state return. you have everything focused on e-filing the state. It needs to get easier or I will need to use other options.