TurboTax was very disappointing this year with updates so far behind that we couldn't file until 3/6/2026 (due to Energy Credits form having major recurring issues). I spoke with a live expert who was respectful but took 45 minutes to finally tell us that TurboTax had to release another update before being able to file (this should have been a very quick response once they were told what the issue was).

After completing my returns and preparing to file, I did what I've done every year, stopped to print a copy to a pdf and then to paper. When I went to print, the files were all missing. Went back to look for them and they were all gone. Top-to bottom search of the entire computer, trashcan, cloud, -everywhere possible. GONE. Guess how much I enjoyed doing my taxes twice. :(

TurboTax wouldn't let me file my state return. Kept hitting a snag trying to save it before entering credit card information. I gave up and filed it by mail. Followed all the advice regarding browser and deleting cache. Trying to get online support was almost impossible.

Out of all the years that I've been using TurboTax, this years software had to be one of the worst. It was extremely clunky to use, inconsistent with loading previously worked on returns, CONSTANTLY having to reactivate the software even though the license was already submitted at the beginning, etc. This will heavily weigh on my mind next tax season.

Several snags this year, one of which about a Canada account, which I replied that I did not have one, but it continued in questionnaire. After downloading investment information, kept asking me to review interest and dividends and interest which has been entered. Keeps indicating that I own Lake County property, which I have never owned.

I use TurboTax every year, and it still isn't as easy as it should be. The help feature does not have enough examples and isn't easy to understand. The language needs to be simplified. At the end when trying to do the final steps, it had several questions for me about my entries that should have been caught while inputting the data at the beginning. This was very disappointing. Also disappointing was that TurboTax seemed to be charging me a fee to eFile and have my fee taken out of my return. I had to go ahead and use my charge card instead to avoid the additional fee. I will be looking at other tax software in the future.

Major error on the GA Form 500. On Feb 28, 2026 an error like this is unacceptable. GA conforms with federal itemized deduction. Making an adjustment on line 12b is inaccurate. It is contrary to the form instructions and all available information. This error increased my tax by $600!

I have used Turbo Tax for over 20 years. This year was the first time I had to file an amended tax return because Turbo Tax incorrectly processed my Form 1099-Q Tax Form. Please improve the prompt questions for the form. Turbo Tax had added these earnings from the 1099-Q Tax Form to my tax return and I did not realize this until after I had filed my return. Please add a question to confirm if you need to even report this 1099-Q Tax Form. I found out later if used for I did not because money was used for qualified college education expenses.

Entering the RMD should come before entering the 1099-R information. I had 2 1099-Rs from the same account and I had to redo the entries because the RMD was asked twice and became erroneously doubled. The work-around was to enter zero RMD for the second 1099-R.

Only AFTER I filed my federal return and printed a copy was I aware that Turbo Tax prepared substantial estimated quarterly payment vouchers for 2026! This should be immediately revealed and explicitly stated when final review of the return is completed, and before the return is filed.