Very disappointed that Turbo tax did not tell me that the federal return has to be direct deposit. IRS no longer issues checks for refunds. Now I have to create an account with the IRS and have multiple layers of security to enter the bank information. Its too much red tape for $77.00. You should have informed your customers.

Includes designs users will HATE like hiding the way to print a state return after the free federal e-file is used, hoping that the user gives up and pays another $25 for the state e-file. (answer: go back to the start of returns and choose "mail in" for federal AFTER you have already e-filed, and play through until it lets you print the mail-in form for the state.) Software is unable to handle refinancing a mortgage properly. Asks the right questions, calculates the amortized points correctly on the worksheet, but does not fill in Schedule A item 8c. Had I not found and overridden this value, this bug would have cost me thousands. If the desktop version has such a simple bug, I can only imagine how bad the stripped down online version is at getting me all the proper deductions and credits. Seems all the effort went into trying to up-sell the user to a higher level version that isn't needed, buy the expert review ad-on, or the state e-file add-on. Would be better if it the development effort was spent making sure it could do your taxes correctly. If there was any competing software that wasn't worse I would buy that.

My situation is somewhat unique. I moved from CA to MA in Dec. 2024, and I sold my main home in CA in March 2025. I did complete the return in the following way: Federal tax, then MA state, then CA state. I faced two problems. First, MA tried to charge the tax on the sale of house in CA to MA state without providing the credit for the tax payment in CA. (I eventually found the credit section. I was able to get the credit for tax payment in CA). Second, CA state tax does not calculate the tax on the sale of house in CA. I spent some hours to figure out the way to charge the tax on the sale of the house to CA state. I inserted the net income from the sale of the houses into the necessay part in the tax worksheet (I do not remember the worksheet name). Then I was able to find the tax amount I expected. Anyhow I got a "reasonable" tax amount for both states. I wish you could provide mor kind guide to address this kind of problem.

This is the first time i've had an issue. I noticed TurboTax did NOT pulled my military retirement pay into my Virginia state return. The first $40,000 of my military retirement is tax deductible in the state of Virginia, but TurboTax did NOT deduct this. I caught the mistake, and had to manually pull up the form (760 ADJ) and populate it with the relevant information.

TurboTax made hundreds of accurate computations, but at the end, when I was filing an amended state return, TurboTax made one glaring mistake. I had filed a paper return to the state, and this same state requires amended returns to be filed on paper. However, TurboTax told me (incorrectly) that since I had filed the state return electronically, I did not need to send the amended return at all! No address was provided for an amended return by paper.

I had trouble due to the estimated tax payments from 2024 being carried forward to the 2025 return an I did not catch it until after 2025 was filed. I had to file amended returns for both the Fed and State. Also the 1040-V had $427 printed when the amount due was $900 after the estimated tax payment was corrected.

It wouldn't let me e-file because it couldn't handle a $15 1099-misc I entered it exactly as sent to me. It was the software's fault. I only use it because I can do my children's forms on the same installation and I am familiar with the process. Frustrating to spend half an hour trying to massage the software into working.

Company out to take your money, but puts you in a position where you have to buy more. Transparent costs and stop with the up selling. Also the browser experience is difficult so quit asking me why I don't want to use it. I already spend hours working through the desktop app. Ya'll need to seriously rethink the desktop experience if you really want to go that route and not provide the desktop app anymore. I also noticed you don't have price as category for suggested topics, because you know everyone would comment on that.

Was able to file the taxes, but the software crashed a few times and I had to go searching for an autosave file, as it didn't find it automatically. Also, had to work around the windows not displaying, and "learn more" function not opening anything. Combine that with the constant advertising for add-ons, and it was overall a much worse experience than it needed to be. Will consider other options in the future.

Had to use online AI help throughout the "guided" process making the money spent seem fruitless. I won't use TurboTax again. Additionally, the repeated attempts to spend another $60 for "help" is insult to injury. Not the TurboTax of years past and definitely not worth the money spent.