I am extremely disappointed that TurboTax discontinued It's Deductible...particularly mid-year. This made completing the federal tax return input extremely difficult. Additionally, I was not allowed to upload It's Deductible information that I had already entered into that software between January and October. I may consider changing to H & R Block in the future.

I've been using TurboTax for as long as I can remember. I used to go to a tax person and never got the refund I expected until I started doing it myself with TurboTax. There's only one issue that I run into every year that really annoys me...TurboTax never knows about my state refund/payment from the previous year, I always have to go look it up

It may be my particular tax issues this year, but it seems to that more issues were harder to find the solution than in the past. On the plus side, it is great to have 30 years of tax history stored away so I never need to dig though old dusty returns to find information needed this year.

The quality of the desktop app has really gone down. I spent minutes unchecking and re-unchecking boxes that would be checked automatically (and wrongly). This happened in a couple of places and must be a result of software bugs. It affected my trust and caused frustration... which I hadn't experienced in previous years.

I was frustrated on several occasions with my Turbo Tax experience this year. I had to call CS because you let me download the software without paying for it, but required an access code to use, that I then had no option to pay to get. I tried the online version first and could not get some screens to resize so I could enter information because the enter button was at the bottom and I couldn't see/access it. I had the feeling that real people did not vet this software before sending out into the world. I will have to decide next year if the trouble I had is worth the satisfaction of doing my taxes myself.

I used Turbotax for more than 10 years. I usually print the returns and file by mail. This year I wan to try e-filling for both Federal and State but ran into issues and could not do the e-filling. The issue was the software asked for the zip code of the recipient which I provided correctly but the software could not continue and I have to return to my old method of printing my returns and file by mail. I paid $20 for state e-filings but because it was not able to complete, I wonder if I will get charged. If I do hopefully I can refund it.

Why you force customer to make intuit account? You also do not let customer reset password, forcing customer to make a new account with a new email. The customer already paid for your product, just let them file the taxes! No one wants an intuit account

TurboTax handling of HSA excess contribution, removal, 1099-SA is utterly confusing and wrong. Sometimes 'last year' refers to 2024, and in other places 2025. TT adds to income even when excess contribution had been withdrawn prior to tax filing deadline of the previous year, and tax on that had already been paid in the previous year. I had to manually fix the form. A small item like this held up my progress unduly in completing the tax return.

I used to be able to do all my kids taxes under my 1 userID, now I had to create a separate Intuit account to be able to efile my daughters return, which was not free because I had to accept the 5 day fast return option and pay for that. I have used TurboTax for more than 10 years, I think I will check into HR Block or TaxCut next year.

It was going well but some of the questions I didn't really know how to answer but after doing some google searching, I was able to get it done. The Turbo tax deluxe (computer app not online) is the cheapest option for a tax return. P.S. I didn't use the specialist that cost extra.