I spent a lot of time with your experts on several occasions as my computer was put in a safe mode and could only be recovered by reinstalling windows. I needed help in getting Turbotax downloaded since I had already downloaded it last Nov. I ran into several problems and they were very helpful in walking me through fixes.

After not using TurboTax for one month and doing a preliminary tax return I was unable to open the TurboTax app. I had to call for assistance which took well over an hour to remedy. We were however able to get it to work finally. As I remember I had a similar issue on a different computer a few years ago. Frustrating, hoping it doesn't fail again since I do have a few other tax returns to complete

I was filing my granddaughter's tax return, which had a state (Minnesota) return. I purchased the Turbo Tax program at a local retail store with a $10 rebate for filing my taxes and one free state tax return. When I went to e-file her return (before filing my own return) not only did charge $25 for the Minnesota state return, it applied my rebate, resulting in a $15 charge placed against her refund.

I lost 2 hrs or work when the program froze up and quit. Unfortunately I assumed this would auto save, but there was no evidence of any file associated with this on my computer. I had to research how to save a file on this program. There should be a button on the form screen to SAVE the file. Also some of the questions under 1099-R were confusing, regarding Arkansas Teacher Retirement. You need to add Arkansas Teacher Retirement to the list of financial institutions so the information can be pulled and reduce some of those confusing questions.

No longer is TurboTax letting me select the option to mail in my State Income Tax Form nor is the program providing me with the address where to mail my State Form. I know I can look it up on-line, it was nice to have it on the instructions page. Also, TurboTax is making my State Tax Form income and refund too large by not using a decimal for cents. I imported the W2 so not my mistake with manual entry. The Federal Form is correct, just didn't translate to State Form correctly. Example: 100.00 refund looks like 10000. I'm getting so little back from my state I don't want to pay the E-File cost. VERY FRUSTRATING since I've been using TurboTax programs for years and for multiple family members.....

What a miserable excuse for an update to your "used to be" dependable software. I had to guess at some entries I made. Why was Canada included? I replied "no" to the question. And a few more questionable places...Maybe you should do your own audits. And please, no need for a hard sell for services. Ken

Turbo Tax just isn't improving. This is essentially the same product I stared using in 2013. I used AI this year extensively to answer questions (and even flow) that TurboTax should have answered. I also used AI to find deductions that turbo tax missed!! TurboTax is vey much like Quicken. In it's day, it was great.

I have successfully used Turbo Tax for many years, but not this year. I had problems with Turbo Tax accepting my IRA information regarding my RMD. I appeared that other people were having the same problem. Based on information from "Help" sources I was able to fudge my input to get Turbo Tax to accept my data. IRA RMD calculations are a simple problem. I'm not doing that again. I'll be deciding if I will continue to use Turbo Tax in the future.

Downloaded versions MUST and SHOULD automatically save as infomation is inputted. It shouldn't only be the online version that automatically saves. I lost close to 4 hours of time working on my taxes when the screen froze and I couldn't save my work. This is TOTALLY UNACCEPTABLE!!!!!!!!!!!

Terrible guidance. I used to get some credits that I am not able to get now. You gave no easy way to figure out why the program kept saying I was not eligible. I wasted hours looking up material instead of getting guidance for multiple questions on the program