TurboTax is not allowing me to file my state taxes by mail. It seems to be intentionally forcing me to efile so I will have to pay the fee for efiling. I have been using TurboTax for decades (originally using Parsons tax software). Based on its operation this year, I think it is time to make a change.

i have been using Turbo Tax now for many years. I have found the product to be very interactive, informative and well produced. I think that the makers have put a lot of thought into making it better every year and have included all up to date and relevant tax information for us as users to use and get the results we are all seeking and that is to get our tax returns done in accordance with our tax laws. Kudos to Turbo tax for this excellent product.

I have used Turbo Tax for many years and appreciate this product for my federal return. However, I feel it the Wisconsin Tax Return could be improved. For example, this year there was a question about choosing between deducting state retirement benefits from income OR utilizing other deductions but no recommendation as to which choice would be better for our situation.

I found this year's Turbo Tax Deluxe - Desktop to be a lot more confusing than last year's forms. I must prefer the disk I downloaded last year. This year I had a hard time editing the entries. It definitely was not clear on how to accomplish this issue.

Accuracy: when considering state & local taxes, I found the Federal online calculator gave different results Compatibility NA as I did not use any other programs in association with TT Features ?? I do not understand this; I found the program confusing; always have Guidance - see Accuracy Interface ??

I have used TurboTax as a desktop app for MacOS for many years and have found it to be accurate and easy to use. I prefer to keep my tax data on a home desktop rather than trust Intuit to safely store my data on its servers. Unfortunately, the IRS forces me to file electronically through a "tax provider", so Intuit has to be a middleman when filing the return. This is easy to do. This year I upgraded my desktop running MacOS to a device that uses Apple Silicon rather than an Intel CPU. Apple has been phasing out Intel CPU's over the last five years. I was shocked to find that the Mac desktop TurboTax app runs only on an Intel CPU. This requires me to run the app with Apple's Rosetta translator. Apple will no longer support Rosetta, starting in 2027, which causes me to worry about the future of a MacOS desktop version. All my other third party apps compile their programs in "Universal" mode, which creates both Intel and Apple Silicon machine code. I do not understand why Intuit doesn't do this. This reminds me of when Intuit suddenly replaced the Mac Quicken desktop app with an inferior version without explanation. Intuit pushed for the online version of Quicken, but I was uncomfortable with any company holding all my personal financial data. Intuit later sold Quicken, which explained the sudden lack of interest in supporting the program. It looks like Intuit is now pushing strongly for all users to run TurboTax through their browsers, saving Intuit the cost of maintaining multiple hardware platforms. I understand the economics of this, but Intuit has already developed the multiple-platform infrastructure. I assume that the program is written in a high level language that can generate multiple-platform apps with multiple compilers that are already in place. The program is a set of menus and dialog boxes that should not be sensitive to updated operating systems, so the cost of multiple platforms would seem to be not too large of a burden. My confidence in Intuit has been shaken with the apparent move away from a local desktop version of TurboTax.

Have been using Turbo Tax for over 25 Yeats and have always been very happy with it. This year, however, I had numerous instances of being unable to "open" a file to continue working on it. Not sure if it has anything to do with using a Mac for the past two years instead of a PC. Also had issues when trying to delete duplicate pages. It asks near the end of one section after going through error check to enter the info in Box 1 for three of my retirement sources. After doing so, even though I had already downloaded from the various institutions, I saw that it put in the amounts twice. So had to delete those duplicate forms in the return. In addition, when entering my credit card info to pay for the state return, I had to go through the "expiry date" on my credit card month by month to get it to accept "11" as the month. Not sure why this was happening, but sincerely hope I don't encounter this again next year. Still an awesome product.

I love TT and have been. using it for several years. It seems like this year you were pushing a LOT of different options and add-ons, like doing it online rather than desktop, getting live help, etc. You have to realize that that just overly complicates an already complicated process. The screens, especially the opening screen, look much "busier" than they need to be. Make the options very simple and straightforward. Also realize that a lot of your users are seniors who like to stick to what they already know. For them you should make what they already know EASIER to use. One other thing... as I was transmitting, the program crashed. It just kept spinning on "transmitting," and I was kinda freaking out. Wasn't very easy to locate a support person quickly. Make that phone number EASY TO FIND for emergencies. Turned out that it wasn't really a big deal, but for a little while I was really worried about what was happening. Daniel was very helpful. Might help to put up a list of common situations, like what to do if the program stops responding while transmitting.

I use Turbo Tax for the ease to import my financial information which is still great. But I also use Turbo Tax for 'ItsDeductible' for its valuation feature. If 'ItsDeductible' is not going to be available for valuation assistance in the future I may be trying other tax prep software.

Generally excellent, although this year TurboTax incorrectly calculated my California Tax Liability! Even after updating the software with all updates today, there is no correction. Guaranteed?? So, now I have received Cal FTB 5818A ENS letter notifying me that I overpaid the amount due and in fact, my CA state income tax liability was $0 for the 2025 yeay