I have used Turbotax for years, this year the mothed used to import tax info from an institution is horrible! The pop up window had eight to twelve human verifications, there was no feed back to say that the import was successful. I had several forms to import, each had to go through the entire verification process. This is not an improvement.

TT kept crashing at startup. Popup appears, but before you can select the form to continue, TT application disappeared. Very fustrating. Dont like the idea cant download TT from Microsoft Store because Intuit wont collaborate with Microsoft to allow Windows S (Secured) OS systems to use TT. DOnt like recommendation to disable Secured. (3rd year complaining about this.

Had to eFile 3 times (so far) because AGI didn't agree. WHY? Should have been pulled from last year's return. Many pages are not intuitive. Entering a Form 1099-B was a nightmare! The Back button didn't allow for easy corrections. Not everything was entered from last year's return. Automated help system didn't return information I needed.

I use TurboTax every year, and it still isn't as easy as it should be. The help feature does not have enough examples and isn't easy to understand. The language needs to be simplified. At the end when trying to do the final steps, it had several questions for me about my entries that should have been caught while inputting the data at the beginning. This was very disappointing. Also disappointing was that TurboTax seemed to be charging me a fee to eFile and have my fee taken out of my return. I had to go ahead and use my charge card instead to avoid the additional fee. I will be looking at other tax software in the future.

I have been using TurboTax for over 20 years. I love that all my previous forms are fed into the next year so it saves me time. I am retired now and my taxes are not complicated, but I still use the Deluxe version in case I run into anything that is unusual.

There is a glitch in the Turbotax Illinois state software. When I attempted to transmit my completed federal and Illinois returns, the software kept requiring me to go back to IL Form EITC to claim an Illinois earned income tax credit, even though I did not qualify for it. I found this common complaint in the Turbotax Community blog. Eventually, I called Turbotax support, and Diane there assisted me in working around the glitch, advising me to check off the EITC claim form, but keeping the rest of the form blank. I was then able to file my taxes.

I have used TurboTax for many years. The last few years I have done standard deduction. Each year you make it more complicated. Please fix this. Please quit trying to sell me thing and stop doing it after I say no. I'm this continues I am going to pay someone else to do my taxes.

Misleading claim of free e-filing and later requiring an upgrade from Deluxe to Premium version in order to get what was already claimed to be 'free.' E-filing is essentially free with upgrade -- so state it that way. I'm printing and mailing my return to save $45 -- be upfront Intuit -- include e-file with 'Deluxe' version or don't claim it is free. Considering a new product just for that (what I view to be unethical) claim.

I've been using Intuit Turbotax for over 15 years for several reasons: 1) I don't like to give my personal financial information over to strangers at a tax prep service; 2) I don't like paying someone to do my income tax return; 3) I feel confident in using Turbotax and like the step-by-step guidance provided in each and every area of the tax return.

I imported Charles Schwab and Morgan Stanley information, and my Federal owed skyrocketed. Then later, it asked me to fill that information in manually. Then what I owed increased again! Did this income penalize me twice? How do I know that? Next year I will pay someone. I'm retired now, and this 14k tax owed is the largest of my life.