We e-filed our Federal return but wanted to mail our state return, however, the software would not let us do both. In order for me to print our state for mailing, I had to go back to File and select Print for mailing for both Federal and State. Then it did give me an option to only print state. The software does show that our Federal was e-filed, so we are good there. A lot of users will not figure out how to do this. We don't owe the state nor do we have a refund, so we didn't want to spend $20 for nothing.

This used to be so great - but this is probably my last year to use Turbo Tax. The format is much more confusing - especially around entering retirement withdrawls and pensions amounts. The download feature from Schwab is not working well and missed some of my forms that I had to find and enter by hand - which was OK, but it didn't warn me that the download was incomplete. The bug about Canadian social security number for US Social Security took me an hour to figure out and I finally had to delete the form. And no more Audit Defense? That's sad. It looks like this product was kind of abandoned.

TurboTax is good and helpful. I've used it over 20 years. I've never encountered an issue with the IRS. I'll buy it again next year. There are just a couple of quirks I've noticed. Sometimes when launching TurboTax (same is true for Quicken), it will initially indicate launch, but then quickly disappear. I have to re-launch the product to be able to use it. This has been an ongoing issue. For the MI Homestead Property Tax credit, both last year and this year, I answer the questions accurately which includes providing both monthly rent and pro-rated property tax, and in the review, the software complains about entering the property tax with the rent entered, but if you remove the property tax, it complains that it is missing. This puts me in a circular error condition.

e-Filing (Fed & State) needs some attention. Before selecting e-filing, a notice window should pop up, to prepare the user to answer several follow-on prompts (e.g., PINs, Refund processing fees, and error corrections). Users shouldn't have to search (e.g., Google) for a short explaination of Refund options, while interacting with navigating the TurboTax's e-File process. Selecting the pay fees using the Federal refund comes with an extra cost and sharing private information.

Turbo Tax is very accurate and informative, best way to accomplish an uncomplicated return. They are a bit pushy on the extras that they want to sell, but I have been able to accomplish the tax task with the turbo tax program for years, without needing any extras.

The font of turbo tax is too small / light. Should be a bolded font and larger. instructions for reporting foreign tax paid, dividends, interest and foreign income is weak and non helpful. Suggest automatic handling of fidelity downloads for foreign income and taxes paid.

I have been using TT for more than 25 years. This was the worst experience that I have ever had. An example... You insisted that I give you the name and state and zip code of my employer before you could submit my return. That might seem reasonable except that I had already told you that I was retired with no employers, no self-employment, and definitely no employment credits requested.

Unlike TurboTax of the past, this version offered very few clarifications that were meaningful, often just restatements of the section summary. while I had an error that needed fixed, the guidance only told me that my version of turbo tax didn't support e-filing for my state. The problem was that I had answered a question about medical cost incorrectly, because of no guidance.

I have been using Turbotax for more than 10 u. For the first time I was truly disappointed in the product and the process. First of all, does anyone at Turbotax understand how difficult and expensive it was to be forced to switch to Windows 11. (And by the way, WIndows 11 is known to be full of difficult to understand changes.) Second, when I completed my return, I was ready to purchase Audit Defense and also pay the $25 dollars to file the state return but I could not figure out when and how to pay for these options. The system took me to an Audit Defense screen that displayed my name, address and contact info but there was no way to pay and finish the task. After wasting several hours I had to print the state return in preparation for mailing the return. And of course there is no way to speak to a human.

This year's TurboTax was the worst year I had dealing with the product. Most of it stemmed from not being able to use the interface to use a credit card to pay for an additional state download or the state e-filing fee. A customer service representative was able to help me get the additional state download after being on the phone for an hour. A second customer service representative indicated that because I received a partial credit based on an email that Intuit sent me my license was cancelled and I would have to purchase another version of the software in order to e-file my state return. This used to be easy and I fail to understand why the issues don't get resolved because i can see I am not the only person experiencing them.