This is the twice that I have had to get a new computer to run Turbo Tax. That does not make me happy! However Your support people are absolutely wonderful. When there is a problem of 3 items not adding up show all 3 and make any of them changeable.

Had my returns completed except for one area. Software froze and I had a spinning wheel that would not go away. had to reboot computer to get TT working again. Not a big problem except that i had not saved my file and when I rebooted, i had a blank file and had to start over. took an additional 3 1/2 hours to do. But still easier than filing manually. Great program other than the glitch. Was this user or software error? LOL

No problem with e-filing my Federal return. However, I could never get the Virginia app to respond so that I could pay $25 to e-file. I spoke with your technical support several times to no avail. I have used Turbo Tax for decades that this is the first time that I have been completely disappointed with your product. Whatever is wrong with the Virginia segment needs to be fixed.

I have used Turbo Tax for YEARS. I love it!! I use it to do my taxes and taxes for my family (sons and now grandkids). I have a business degree with an emphasis in accounting and I am capable of doing taxes without the TurboTax software. However, this makes it so easy and is ALWAYS accurate. I use the automatic renewal. I get notification in November and download the software and am READY TO GO. The feature to walk me through or explore on my own is exceptional. The interface to auto-fill the W2 information is always accurate. In addition, the compatibility between other software (Acrobat, Word, etc) make saving, printing, or other options, a breeze. I had to use another brand once and I will NEVER change again. Turbo Tax is TOP OF THE LINE.

the software has always worked fine for me over the years with the exception that on my Mac it can not find my previous years return the last 3 years and I have to manually enter the information. could not say if it is the software or Mac. I avoid cloud storage as much as possible so that could be a thing. I have no intentions of using the online services to file in the future either. If desktop becomes unavailable I will file another way.

Sadly, an error slipped past your QA and created a return that was not accepted by the IRS. It was impossible to find a way to report that error or to determine if it was being addressed. Finally, a few weeks went by and a message appeared in the software that a delay in filing was suggested to allow time to correct that error. It was finally addressed and the return was accepted. Not your usual product reliability.

I've used TurboTax for over 30 years. The missing feature is the worksheet option for multiple entries, such as medical expenses, involving multiple companies or individuals. The Apple MiniMac keyboard and mouse are not real user friendly is several areas. The rest of the system remains very familiar.

I had the pleasure of working with Daniat from Maryland. She worked with me with patience and professionalism. The day before I began the process of starting my taxes I ran into several issues, which were extremely frustrating. The following day I called customer service and received the support that I needed to complete my taxes. I have been using turbo tax for the past 7 years and will continue to use it in the future . Although turbo tax is designed for all to use individual the team support staff is always and eager to assist when called upon. Another great experience. Thank You!

I like the way you can seamlessly transfer your return from the previous year. It's not super expensive for the program. I like that you can do several different returns with your purchase, for my kids' returns. The cons are that if you accidentally put wron information, they make it difficult to erase, and when you do, things will pop up on other forms and when you try to delete the form you may inadvertently delete something you needed from a different area. So just be sure and don't make mistakes during the process.

I am a statutory employee, receiving a W-2. The W-2 showed both the employee amount plus on line 11 the same amount as a non-qualified plan amount. Turbo tax entered both amounts into the tax form. First, the line 1 amount correctly went into the Schedule C. The non-qualified amount then went into Other Income. So the income was doubled. Therefore I have just completed an amended form 1040X to correct the over-taxation. This problem continues in the 2023 and 2024 Turbo Tax programs. I must next amend them.