After 80% of taxes complete desktop program would not open. 10 hours spent researching and attempting to repair. Did NOT call TT as numerous reviewers testified they were of no help. Research indicated Redistributables were likely culprits. Downloaded new ones and eventfully achieved an opening. All fine for...6 Days when problem repeated. Again an hour or two fix. After achieving a restart I put computer in sleep mode with TurboTax still open requiring no further restarts. Help/Search aid was the absolute WORST I've ever experienced on an internet site. It found NOTHING I ever searched for. Google faster and more accurate.

it seemed less user Friendly than in the past. I had numerous occasions where I had to go back a page or two or more to redo an answer because I misunderstood or was confused by the wording of a question. Also, and maybe it is me, but didn't there used to be a prompt at the top of the page so one could go directly to the form and see what had or had not been entered.

Every year it seems the software gets worse and there's less functionality too help oneself problem solve, understand one's entries and how they tie to forms/worksheets. I guess that's because Intuit/TT wants to upsell their services. The foreign tax credit piece is fraught with errors.

If you are going to allow financial institution information transfers, then please link the numbers entered on each line on the 1040 to where it came from. IE: if line 3b says $16,668.00 link it to the specific data points that made up that number.

Had to call tech support activation screen kept spinning. closed turbo tax then opened again and it worked. Becoming harder to activate too many hoops to jump through may switch to H&R block next year. using turbo tax since eairly 2003. You got my money so don't make me run a triathlon just to activate it . Or go back to the disk or a flash dive. Simplicity Simplicity is the key!!

Includes designs users will HATE like hiding the way to print a state return after the free federal e-file is used, hoping that the user gives up and pays another $25 for the state e-file. (answer: go back to the start of returns and choose "mail in" for federal AFTER you have already e-filed, and play through until it lets you print the mail-in form for the state.) Software is unable to handle refinancing a mortgage properly. Asks the right questions, calculates the amortized points correctly on the worksheet, but does not fill in Schedule A item 8c. Had I not found and overridden this value, this bug would have cost me thousands. If the desktop version has such a simple bug, I can only imagine how bad the stripped down online version is at getting me all the proper deductions and credits. Seems all the effort went into trying to up-sell the user to a higher level version that isn't needed, buy the expert review ad-on, or the state e-file add-on. Would be better if it the development effort was spent making sure it could do your taxes correctly. If there was any competing software that wasn't worse I would buy that.

I have a very simple return and yet it is very difficult to use your product. Besides the complexity of the tax code I think it may be because you have too many options currently. Also I could not find out how to verify the accuracy of the ip pin I entered. Also you force me to use a nickname to submit this review, what a pain!

Purchased the desktop version but tried the "upgrade" online offer. BIG MISTAKE! After 2 hours online, I was still not ready to file, so I decided to quit and go back to the desktop version. So many issues online, from importing last year's info to updating the forms and importing for financial institutions. Stop changing what works and focus on getting it right the first time.

Twice now, I have tried to file electronically and when I put in the AGI from the previous year, it rejects the return. To clarify, by twice, I mean two years on a row. I confirmed on the printed copy from the previous year and last year and this year, it was rejected. I wasn't crazy about the $40 fee for the "free" electronic filing on the federal return but I guess I won' be paying that once again as I will have to mail it in.

Unlike the past 20 years I have used Turbo Tax I cannot recommend it this year. There was no side by side year comparison. Information from last year tax return was not used to generate appropriate forms for this year. I had to figure it out for myself. Prompts for this year were not nearly as helpful. Unless I read of improvements before I select software for next year will be looking at other products.