Had to eFile 3 times (so far) because AGI didn't agree. WHY? Should have been pulled from last year's return. Many pages are not intuitive. Entering a Form 1099-B was a nightmare! The Back button didn't allow for easy corrections. Not everything was entered from last year's return. Automated help system didn't return information I needed.

The product is great, but the initial download did not work and after several tries tech support could not fix the issue, so I had to purchase a second time. You also would not accept any of my credit cards, so I had to spend $ 140 to get my electronic refund. Why??

Never had any issues for years now. Helping my youngest do her taxes and four times now, her file is rejected by Federal and then State. We have the correct AGI and Pin from 2024. Tried looking for assist, but seems you've had this issue before and nothing done. Very disappointing.

I've used Turbotax since 2004 so generally, I'm pleased with the product. However. In doing my taxes presently. I get to the place where I've entered all my income, I know that I'm going to be better off using a standard deduction, \but TurboTax does not give me an option of choosing standard deduction. at that point. One must go through all of the deductions and and then finally it tells me to use the standard deduction because it's better for me. That is a problem for me as it takes time that is wasted..

I have been using Turbo Tax Deluxe for decades and I have always itemized which is why I purchase Turbo Tax and have always found it to be thorough and helpful in guiding me through the process. However, for the 2025 tax year, I only found out after purchasing the software download that Intuit has eliminated the It's Deductible feature of the program. If I had known it was no longer part of the software, I would not have purchased it. I have found the It's Deductible feature an invaluable tool for many years. It was comprehensive and I always felt confident that I was valuing my donations correctly. I had no idea it was eliminated until I got to that section and the program asked me to enter the value of my donations!! This left me scrambling for resources online. I was of course guided to apps that were for a fee, which was extremely irritating because I thought when I purchase Turbo Tax, it was part of the price. Now I have to pay more money for a separate app??? No thank you!! Needless to say the level of disappointment and betrayal I feel over the elimination of It's deductible is so great that I have resolved to NOT purchase Turbo Tax next year or possibly ever again. Like I said I have used TT for many years and I think I'm officially done with it!! If you decide to reinstate it, you better make a HUGE announcement about it, because I won't be seeking it out.

When INTUIT canceled Its Deductible in the middle of the year, it created many problems and difficulties for your clients. A program such as Its Deductible married to the Tax program is significant and worth paying a fee for. Please consider re-inventing the wheel and bringing the program back.

I have been using TurboTax for many years now, and I have never had anything but great results...The guidance of the software allows for accuracy with such ease of use - all while giving assistance to any questions that may arise with links to help topics. The software always guides me to my maximum refund with a minimum audit risk - all while taking far less time than before I ever used this software!

Worst experience ever with Turbotax. Have been using for years but this year was a mess. Forms were not updated, instructions did not match screens and I was forced to put a number in a W2 box that was actually blank on the W2. System would not move forward without it. Horrible experience. Will not use Turbotax again.

Splash screen is about fifteen years old. Particularly annoyed with estimating how much tax to be withheld from pensions and Social Security. That function isn't included. Either you fill out a W-4 for en employer (not applicable) or you create estimated tax payments (not relevant).

FTC not included on return cover Summary's total tax. Could not remove another (unneeded) state return. It arrived here because my 100% residency in one state was mishandled by TTax. Poor programming on form listing our pensions. Moving amounts from one of us (error) to the other does not edit properly. Had to delete each entry and re-enter it in the correct. Intuit -TTax is very late getting the program ready for customers. Updating frequently during the tax prep season is poor management and/or limited staffing.