You have a major problem with your credit card inputting for the state return. The vertical dropdown box of the month of expiration only goes from 1 to 11. My credit card expires on month 12. And I cant see the 12 to select it. I can't even type the 12, since your program forces me to use the dropdown box which does not show the 12 option. And I cannot resize my window to see the 12. I had to use another credit card that had a non month 12 expiration date, which is silly!!!!

2025 return was jacked up. Dependents were reproduced (had to remove one). Previous year's AGI in summary sheet was wrong (showed $1 and filing single, instead of married filed jointly). I had to manually go into form to change it. Too many interface changes from previous years. Took longer. False advertising: Free State return, but ended up only being $10 off.

The Turbo Tax customer-service representative that helped me was very helpful and provided the best customer-service experience I ever had with Intuit Turbo Tax. She helped me load the 2022 Turbo Tax Premiere Software and I was able to get to amending my 2022 Tax Returns. The next representative that helped me to find all the appropriate forms to fill out, guided me throughout the entire process and is very customer service-oriented as well. She guided me throughout and was able to successfully amend our tax returns. Service provided by your representatives exceeded all my expectations. Thanks again Intuit for the help provided by your knowledgeable staff and will not hesitate to recommend to friends and family to use Turbo-Tax for their tax preparation needs.

I have been using Turbo Tax for at least the last 15 years and this is the most frustrating experience that I have had in a long while. Unless SIGNIFICANT changes are made to the software, I will NOT be using it again and will NOT recommend it to anyone. Issues: 1) Donation Input - This was ridiculously time consuming, cumbersome and impractical. Last year, there was a dropdown list with recommended values that was extremely helpful. This year's format of documenting EACH INDIVIDUAL ITEM was irritating to no end. It would simply be easier to tell people that you cannot deduct contributions, instead of presenting a format that requires you to jump through so many hoops. Will NEVER use this again. 2) IRA Contributions - The instructions for this were confusing. And I also did not appreciate the attempted upsell to Premier to "maximize my IRA deductions/contributions. I had to go over this section twice before I understood. 3) Payment - Several of the payment pages did not display properly, they did not scroll all the way to the bottom; consequently, I had to figure out a work around to select the "continue"/button to advance to the next page. This was especially worrisome and difficult when I was trying to pay for my state filing. 4) The issue with payment cause another issue: my mouse disappeared on the payment screen(s). Because, I have a touch screen, I was able to work around this, but what if I didn't have a touch screen. Then what? 5) Too much selling and not enough explanation - It seemed that the main focus of the software was to get you to buy another add-on (Audit help/a more expensive version of the software) verses accurate preparation of tax returns. 6) I hated the use of scare tactics to try to entice people to purchase Audit protection...telling people that you might have to pay as much as $2,000 for audit assistance if you wait...shameful. 7) "Walk me through everything" was less helpful than in years past. I found myself continually going "back" to read and re-read...just more work that it needed to be.

For the most part, everything was straightforward. The only problem I encountered was when I went to transmit, TurboTax kept telling me that there was a problem from my 1099R entry. The only way I could get past the error was to enter the "Gross distribution" amount (line 1, form 1099R) for the "State Distribution" amount (line 16 form 1099R). I've never had that problem in the past, and I have used TurboTax for 10+ years.

The software itself was excellent as always but the need to use a windows 11 computer to run it was an absolute pain.. Upgraded my main computer from windows 10 to windows 11 but it ran so slow I had to roll back and find a spare barely alive slow laptop to do my taxes

Difficulty every year when I have to submit a credit card to efile state return. The window asking for the credit card information is too large with the button for the next page unable to be seen. Every year I have to figure out what to do, which is remove my task bar at the bottom of the page, which is inconvenient. Please make this window smaller so the tabs in the lower right hand corner can be seen to navigate to the next page.

I have always loved and used turbo tax. Today I was instructed to download the 2022 software in order to do so. When I completed all steps to file these taxes, I was informed they have to be printed and mailed and I was unable to use the software to do so. I am very disappointed that I spent $80.00 to have to mail my return in. This seems very redundant and a waste of money.

TurboTax has never really had a tight integration with the California State Tax return or with information from prior year Federal Return submissions. In this age of Artificial Intelligence, there's some real growth opportunities in these areas. Particularly, it asks questions Fed Returns that are answered on the prior year filing (with TurboTax) and on State Returns that were answered on the current year's Federal Return. To clarify, there's always been some auto-data import capabilities, but there's definitely some "memory issues" with previously answered questions. The other area for improvement is on simple Foreign Tax Credit situations, where all of the income is generated by RICs. It assumes some complex Foreign income situation, where none exists and forces users to fill out a lot of useless worksheets. There was some stumbling over User Interface changes from previous years. It failed to catch a mis-answered question concerning Federal Energy Credits. So, the return was rejected. It failed to find the error and I was forced to figure it out for myself.

Hate the fact you stopped support for Windows 10 systems. There's something called extended support for Windows 10. There's no reason TT can't continue to run on Windows 10. Also, why do I have to sign-in to use the Help? Planning to use a different tax software (cheaper) next year.