I've used turbo tax for years. Why doesn't turbo tax offer the options to file and mail your state return in order to avoid the fee? They already received my money for the software. No I don't want to file later, I want to mail the return myself and they should provide the proper mailing address. Super unprofessional!

Everything went well until payment to Intuit from the personal info page. All pages were a good size to work with, however the "continue bar" to pay could not be done because the page was too long. Having to use a Windows 11 laptop for Turbotax this year, I finally figured out how to remove the Task Bar to access the almost bottom of the page. There was a bug in the state payment software last year and the lady on the phone was most helpful correcting the problem; only it was too late to send in a five-star compliment.

I have been using TurboTax for the past 15 years, or so, and this was the first time I had ever had to contact a Tax Advisor for assistance. I had a complicated question while doing my return, and I contacted Brenda at TurboTax, and she gave me solid and dependable information to my question.

Downloaded versions MUST and SHOULD automatically save as infomation is inputted. It shouldn't only be the online version that automatically saves. I lost close to 4 hours of time working on my taxes when the screen froze and I couldn't save my work. This is TOTALLY UNACCEPTABLE!!!!!!!!!!!

I have been doing my taxes by hand for over 50 years and was talked into using TurboTax this year. I gave the software a 3 rating because all of the calculations were hidden. I like to see how and what forms are used to get the results shown on the pages and forms displayed on the screen. Also a better explanation of the data requested as input is needed in the guidance section. A number of small items that seem to require much repeated input or reviewing.

I am a big fan of TurboTax and have used it for over 20 years. I have always given it a 5 star rating until this year. I was not a big fan of the user interface this year. Many of the information "look up" boxes were left off making this edition a little more like deciphering the government language on paper forms. I found myself having to look up items like 403(b) and alternatives online as I clicked through my Civil Service annuity distribution declaration. The CSA 1099R form with a code 7 in Box 7 should have been sufficient for TurboTax to determine the distribution information. If I have to click choices to make decisions, then please return to the level of explanation in the program that was customary and expected just 4-5 years ago. I realize that forms may not always be finalized by mid-January because there can be late IRS updates to TurboTax. While it was unusual to see so many delays warnings to completing my taxes in the third week of January, I won't fault TurboTax for it. I will continue to choose TurboTax for my annual filing, but I definitely hope they return to the much more informative user interface and information lookup they excelled at just a handful of years ago. I know the videos from years ago were costly and may not be possible today, but they were informative. Filers want to be comfortable in their choices of clicks; guessing/assuming isn't the way to go.

i wasted at least 2 hours due to problems with the software. we file a married joint return. tried to e-file, asked for AGI for myself and again for my wife. i put the same AGI, but e-file rejected, said her AGI was wrong. huh? why is it asking each of us for the same AGI????2025 awful product!!!!! this is just one example, got several others.

Product is easy enough to use but because 2026 taxes included senior legislation from the One Big Beautiful Bill, I received zero feedback as to if I received an extra exemption, or if I got $6000 for seniors and why or why not. Your software is aged so at best you would have gotten 4 stars. And stop advertising all your add ons

Every year I look forward to filing my taxes with Turbo Tax software. It is easy to use for beginner or intermediate filers who want trusted guidance in assisting with filing. I definitely recommend the software, and I personally enjoy the desktop version. I will be back next year!

I don't understand how Turbotax could import my W2, auto-select the classifications used for amounts listed in box 14 on my w2, go through every accuracy check, telling me that my return was 100% accurate with no audit risk, let me start the e-filing process, collect my payment for the e-filing process, and then pop up with a note saying that my return needed review ONLY because I was efiling. It asked me to either correct an error that it suddenly decided was present in my W2 or change my filing method. When I corrected the error that the software created, it REDUCED MY REFUND by $1000. After telling me that the classification was ONLY a problem if I efiled. So the software would have told my return was accurate if I chose to mail it. This makes absolutely no sense. The error that it caught during the last step of efile submission should have been caught at any of the other review steps in the process. I'm extremely disappointed in this software.