Mostly I am satisfied with the way turbo tax interacts with me. I do have an issue with going down a topic that I think I needed but then didn't yet the forms stick around. When doing the final review turbo tax then flags uncompleted forms as errors.

It was different than last year. I liked that last year I was able to use the intuit cost for donations, but was not able to download banking information. This year, I was able to download some banking, but they didn't have the intuit cost for donations. I do not like that you have pay to upload/submit your state returns. If you pay that much for the software all submissions should be free. Also, when you had the disk, you were allowed to put it on 5 machines. With the download, you can't.

The import from a printed tax return copy from last year that I had on my computer didn't work, possibly because it had everything including worksheets. I had to manually enter my 1098-T for school expenses because the program didn't prompt me for it. It also somehow entered a fuel efficient car somehow that I had to manually delete, which had to be deleted because it wouldn't let me efile with it in, and just kept sending me back. All in all I think that the product was more difficult to use than in past years. Also I felt like I had to reenter my address information multiple times, which was not good. This box is entering my typing slowly, so when I type fast it loses typed characters. Also having to enter "Review Title" and "Nickname" before accepting my comments is bad human factors. Why do I need a "Nickname"?

This was my first year to use Turbo Tax. I found it hard to find and review the income items (1099div) that I entered myself. The ones automatically imported were easily found. If I did the entries correctly, this product will be a big money saver compared to what my accountant charged. :-)

There were pages that would not load. I finally got Google to help me solve what to do to get around the problem. Then, when I went to pay, my credit card expiration date was month 11. You could not scroll past 08. And the final kicker was there was a problem filing. Come back later and retry. It had assured me all was well with my return. I have probably taken 1/3 more time to file than it should have.

I engaged with JOSEPH for several hours to correct errors I made with a previous filing which was rejected. He was EXCEPTIONAL! He was VERY PATIENT as I scrambled through my papers to find the correct entry information that he suggested. He guided me through the entire form to ensure I had the correct information before filing the return. For a non-technical customer, he guided me through the nuances I needed to know to file an accurate return. He must be one of your finest employees and a credit to your organization. Because of JOSEPH I will continue to use Turbotax..

I have used Turbotax for last several years without any issues. However, this year my experience in installing the software on my Windows PC was a nightmare. I kept getting error messages asking me to switch user, without giving anymore real info to solve the problem. The few suggestions were useless. After wasting a lot of time, I had to install the software on another PC and it worked.

If a filer enters the identical information on a form Turbo Tax should have a pop-up stating that there are identical forms and request that the filer confirm that they wish to send the same document twice. It would save a lot of aggravation and corrected filings.

2025 return was jacked up. Dependents were reproduced (had to remove one). Previous year's AGI in summary sheet was wrong (showed $1 and filing single, instead of married filed jointly). I had to manually go into form to change it. Too many interface changes from previous years. Took longer. False advertising: Free State return, but ended up only being $10 off.

Although TurboTax certainly saves time over manual tax preparation, the constant "upsells" make the product feel "scammy." If Intuit can't make a profit from half the country's population purchasing the software, then charge a little more and avoid treating your user like they are purchasing a used car from a shady dealership.