The software was easy to understand and use for the quick completion of my return. If I am paying for the purchase a product, I should not see advertisements within that product. Attempts to upsell the product, or advertisements for other products by the same company within the software that I purchased are not appreciated.

TurboTax erroneously taxed my military pension on my Alabama state return. I found out that this problem has been around several years, costing me thousands of dollars. The Live "experts" had no clue how to fix the problem. When I complained about the difficulty in finding any customer support contact information in the application, the expert recommended using Google to find it. He suggested that people of my age should be more Internet-savvy and rely less on the Turbotax app for support.

It wouldn't let me e-file because it couldn't handle a $15 1099-misc I entered it exactly as sent to me. It was the software's fault. I only use it because I can do my children's forms on the same installation and I am familiar with the process. Frustrating to spend half an hour trying to massage the software into working.

Got tired of seeing up selling attempts. Why would I need to speak to a professional when the software is supposed to walk me through the process. It seems as though the interface was different this year. I have used this product many times and do not remember it being so confusing and difficult. The computer I normally used in the past still have Windows 10, so I had to switch to a different computer and start all my info from scratch.

too many software glitches throughout the Federal interviews and forms, such as: frequent inability to enter supporting details, inability to scroll to correct month to enter credit card payment information. I've been using TurboTax since the mid-eighties consistently - this is the last year though. The software was released without adequate proofing for errors.

It's the software that I use every year, But this year it has some problems. They keep dunning you to pay for extra stuff that should be included. And when they made a problem--something wouldn't "check out" at the end, they asked me to upgrade again or asked me to pay for extra personal help, I just got the answer from ChatGPT. Also, I don't like having to pay an extra $25 to file the small state return, That used to included in the initial purchase price. I just printed out the 11 ages and mailed it for 2 stamps.

With the desktop app, it is impossible to discover that you can't actually file an extension. The help keeps indicating you can search for extension but this isn't true. Usually the product is very helpful but this issue left me very disappointed because of the amount of time it took find a solution -

The tax part is great, but I feel like around every corner Turbo Tax is begging me for more money. And be ready to click OK 10x where it only needs once so Turbo Tax can pretend they are reviewing for accuracy, finding more deductions, etc when it is doing nothing special. Really, it is extremely annoying to use, yet again. Too bad as if you strip all of the nonsense out of the product, it really is a seamless way to get your taxes done accurately.

I did not care for the repeated "pestering" to upgrade to Online Premier. I bought what I bought for a reason. I am glad that Turbo Tax catches missing information in the reviews and rechecks. It would be nicer if it caught those during the initial "interview" process. Also, some of the questions need to be refined, i.e., Clean Energy Improvements. We did perform several of the items, install solar and battery storage, but they were under PPA. You don't find out PPA is ineligible until you progress further along. Shouldn't ask if you made the improvements, should ask if you bought outright or leased at the3 start. As has always been the case, the program struggle with both spouses having the same occupation and having the same job-related expenses. If you enter data for one it replaces the data of the other; it doesn't add the input for the two together as a total for the couple. You have to do that manually.

The Turbo Tax program is easy to use, but my old computer crashed and I couldn't e-file because I couldn't get my AGI from last year's filing. I tried to get an account with ID.me, but it would not upload the pictures of my license. I am going to have to mail in my return. I have used Turbo Tax for over 12 years. I thought the program would pull my old information since I have used only Turbo Tax, but no.