Turbo Tax Deluxe use to be great and used it for decades. I had a CD with a person to guide you. Now its a download like any other online program. The questions are not easy to understand and there is no side bar to jump to a sub-section. You make people enter a lot of information, or skip constantly, before offering to take a standard deduction. You would think that after all these years, you would offer a discount to prior users. I expected more from such an expensive version of Turbo Tax.

The endless upselling of TT Online is extremely off-putting. You've made it extremely hard to find and purchase this product, and even once I had it, you keep pushing the new product relentlessly, every time I opened the program. If it ain't broke, why fix it? Product is 5 stars; pushing the new alternative is minus 1 star.

I was so stressed out about back-filing my 2022 taxes but TurboTax was able to walk me through the process. I was able to download the software for that year and process it as usual. I couldn't e-file but that's okay. It is done and no longer an issue to contend with.

I'm a TT user for decades. Some truly useful features seem to be discontinued, or are extremely hard to find. i ended up using Gemeni AI to find things. - no way to do a trace back from problematic number to where it was changeable input; cause me couple hours' work - unclear how to differentiate forms from worksheet-forms combinations; in older TT versions, I could easily relate the questions and boxes to the specific line on the 1040, so I could directly fill out 80% of questions/data and concentrate onf the rest using what were better explanations - generally it seems latest TT has minimal explations; e.g. different between HSA, MSA, and TSA, which are very different but poorly explained; I wasted hours trying to get 1099-SA for my FSA until I finally found from FSA company that no 1099's are provided or needed for FSA's

I've used TurboTax for many years. I think it's getting easier to use. Perhaps I'm just getting more used to it but I think explanations and guidance are clearer. Some processes seem to be simplified. My brother, who uses TT Premier, said the same thing. Importing from my previous TT and from my financial institution went without a hitch. Don't think that happened before. My only complaint is all the prompts to add on products or services.

I kept getting a software error when trying to enter one of the forms. Needed to reach a live person for help, but Turbo Tax made that quite difficult to do. After I finally found the customer service number, the AI prompt doesn't transfer me to live person and kept saying it doesn't understand my answer to its question. Once I get a live person to help, we spent close to two hours on the phone to work around that software error, but ultimately fixed my issue though.

Maryland excludes a certain amount of pension income (such as IRA distributions) that are fully taxable as Federal income. The excludable amount is calculated in Worksheet 13a and reported on Forms 502 (line 10a) and 502R (line 11). However, TurboTax 2025 didn't include this exclusion as a choice in the list of incomes where Maryland differs from Federal. In our case, TurboTax didn't include any amount in 502 or 502R, and its final calculation showed us owing Maryland $12 rather than an actual refund of $2,400.

The product is pretty good, and a lot of thought has gone into it. However, in recent years it has suggested that I take the standard deduction. When this happens, it does NOT print the information from Schedule A, which I want in order to verify the calculations. In fact, I think it's making an error, but I will have to reconstruct Schedule by myself to see. Even if no error was made, I need this data for future planning, etc.

Turbo Tax has successfully taken me through years of owning a business, selling homes, retiring, managing savings, having 2 dependent children, college and loans. I have confidence in this program. Some of the questions were not clear to me when my information was different than what TurboTax was looking for. A big issue for me is the small font and poor contrast of text to background. With a visual impairment, it makes it very difficult to read and I may have to discontinue using TurboTax next year.

In our first small business (nearly 30 years ago) we used an accountant who charged us $2,000 to file taxes. For grins, I purchased Turbotax for $80 to see how 'close' I could get. I matched it to the penny. Needless to say, that was the last time we used an accountant :)