Company out to take your money, but puts you in a position where you have to buy more. Transparent costs and stop with the up selling. Also the browser experience is difficult so quit asking me why I don't want to use it. I already spend hours working through the desktop app. Ya'll need to seriously rethink the desktop experience if you really want to go that route and not provide the desktop app anymore. I also noticed you don't have price as category for suggested topics, because you know everyone would comment on that.

I am extremely disappointed in most of the changes that I have found this year. I have been a customer since 1997 and if my tax experience has to become a political support mechanism, this will be my last year. I also cannot, for the life of me, understand the removal of the one thing that made charitable giving documentation less painful and mysterious. In these many years, that is the stupidest decision I have seen you implement. Several of my friends are already seeking alternate software for next year. Boo!

I already made a comment that I was unable to import any of my information from my bank and my broker. It said I needed Quickbooks or TXF files. I don't have Quickbooks or TXF files, so I had to enter everything manually. That was very annoying. Also, I did not want to file my state tax forms electronically, and indicated that . However everything I printed referred to me filing electronically. My tax form showed a large N after the "e-file opt out" question, and I was unable to change that. I had clicked that I was NOT filing that tax form electronically. I am vey disappointed and that is why I gave only 3 stars this time.

Everything was great as usual until I tried to print out my tax forms Adobe Acrobat pop up kept interfering with me trying to print my tax forms. No matter what I tried, (x-ing out of pop up, turning down offer for free trial, re-signing in on my adobe software, or even agree for free trial (but not free, they required a credit card immediately)) the pop up kept coming back and interfering with my attempts at printing. Extremely frustrating just to try to upsell a product I didn't want. Crazy Will make me think twice on using Turbo Tax next year even after using it since the early 1990's. It was that frustrating. FIX IT!!!!

Both my Federal and State returns were rejected due to the fact the ID PIN was missing! This was due to the fact that at no point in the process did Turbo tax request the PIN, nor warn it was missing during the review for errors. Given IRS was not forthcoming with the PIN, I finally found I had to log in to their web site to get it. I found the entry point to enter it and resubmitted the return.

You did not ask me for my IRS ID PIN. I submitted my returns 2 times with rejections before I realized this is why the federal was rejected. It was not easy to go back to the forms to find where to put the IRS ID Pin. Very frustrating for you to keep telling me everything is ok with the returns only to have the IRS reject it.

Turbo Tax software is accurate and relatively straight forward to use. Intuit Turbo Tax fees are extreme, charges for electronic filing of state returns and the cost of an additional state return almost equal to the cost to he Deluxe Turbo Tax package are beyond other vendors offerings. Will review options from other vendors that provide multiple state returns and no or minimal electronic filing fees.

I have used TurboTax for many years and like the product. I tried the suggested on-line version and Did NOT like it. First, the Desktop version included the State for a $25 filing fee while the on-line wanted to charge $65. I also did not like that I could not store copies of my files on my desktop (and backup the files on my flash drive). If in future years you no longer offer the desktop version, I will find another tax software.

There are some things that aren't explained very well. I had to go to AI for answers. Other than that it's great. It finds last year's info. and inserts it. It reviews and asks for added information. (this is where I wasn't sure at first what to fill in). It shows what we put in last year so it's hard to miss anything. It does all the math so I don't have to. I've used TurboTax for years and really appreciate it knowing what forms I need to fill out.

I had the pleasure of working with Daniat from Maryland. She worked with me with patience and professionalism. The day before I began the process of starting my taxes I ran into several issues, which were extremely frustrating. The following day I called customer service and received the support that I needed to complete my taxes. I have been using turbo tax for the past 7 years and will continue to use it in the future . Although turbo tax is designed for all to use individual the team support staff is always and eager to assist when called upon. Another great experience. Thank You!