I purchased TurboTax deluxe 2025 this year and it was an online version only. I was very disappointed with it. I just didn't feel comfortable with it. I have been using TurboTax desktop version since the early 1990's. I've been very satisfied with the desktop version. So, I ordered another TurboTax deluxe 2025 desktop version. Please keep the desktop version for your (senior) customers.

Used to love this program, but I'm already looking for an alternative for next year. No CD is a pain - hate having to download software, struggled to view last years file because I couldn't get logged in to the Intuit account, the limited filings is a real disappoint - no longer worth the effort, have 2 different Intuit accounts for the multiple years which you wont let me combine. Overall, this has been an awful tax filing experience.

Too much marketing when first opened trying to sell assistance. Tech support is already included so why try to market more at the outset. Appears as though focus is more on marketing assistance than tax preparation. Have been using Turbo Tax for many years, this year not so impressed as QCD questions were eliminated and requiring tehnical support which was never needed before. Shame on the marketing greed?

Once filed can't go back and verify what was filed electronically vs printed to file by mail. Not sure if state was actually filed or not. Can't verify through the product. Can't go to state without going through the federal information first. Even just for review.

So many unexpected fees like the $25 fee at the end for e-filing with the state of Oregon. No autofill on the codes on Box 14 of my W2. Some links are broken or don't work. I spent $120 total for tax service, and probably more than a full day. Had I found an accountant, I would had paid slightly more, by not much and got my taxes done in an hour or two.

Good program, they reduce the complexities, though it still takes hours. Also, there's a problem with how it loads the "Payer's" identification number which I could not fix or work around; it used to be the job title that was coming up as an error every year, but not this time. Highly recommended overall.

I chose to send me a check. What Turbo tax should have advised me that the IRS no longer sends checks and only Direct Deposit. I have been trying for 2 hours to get a ID.me for both myself and my wife so we can get our refund. This is a major mistake by Turbo Tax!!!.VERY upset over this!!!!

Been using TurboTax for MANY years. Up to this year was fairly happy. Frustrated this year with lateness of 1099-R. On the advice of a friend, tried FREETAXUSA, during the period that TurboTax did NOT have the 1099-R capability... and they did. Thought why not just enter data into FREETAXUSA and they completed my tax forms. Since I had already paid, came back to TurboTax and submitted (when you were ready). There is an excellent chance that this is the LAST TIME I will use TurboTax... save myself some $.

Desktop product has very good accuracy, compatibility, features, guidance and interface. I initially tried to use the online product but found it more difficult to understand and use. Thus, I eventually used the desktop product instead. I will stop purchasing and using TurboTax if the desktop product is ever discontinued.

Your prompting on how to handle 1099-R for RMDs was extremely confusing in the case where one has multiple 1099-R per owner, and the owner took the total RMD out of one of the accounts. It was not clear how to add a 1099-B to an account which already had a 1099-DIV and/or 1099-INT. Eventually I added another account with the _identical_ name, and that worked. You need to give some guidance as to whether-or-not it's going to be worthwhile going through a section if the user is going to end up with the standard deduction.