I did use the Live Expert to review and correct the errors that I made which fixed the problems that were identified in the review process. She was very detailed and it took over 2 hours but the end result was complete resolution of the errors. Turbo-Tax has always be a productive application for me. I have used it for several years.

When TurboTax starts up on my computer, it usually says "Update will take 5 minutes." Several hours later, it finally has updated all that it needs to change/add, and is ready for the user to begin utilizing the program. I have a fast connection rate with my computer ISP, but that doesn't seem to affect the rate of update from the program. It wastes a lot of time.

Both my Federal and State returns were rejected due to the fact the ID PIN was missing! This was due to the fact that at no point in the process did Turbo tax request the PIN, nor warn it was missing during the review for errors. Given IRS was not forthcoming with the PIN, I finally found I had to log in to their web site to get it. I found the entry point to enter it and resubmitted the return.

1099-Q has a place to enter on tax return software but there is no place to enter the expenses in the software that offset the income it generates. If someone isn't aware of this problem in the software, they will be paying taxes on unnecessary income it generates. This has been an issue for weeks and no one has fixed it yet.

I have used TurboTax for years and used to love the software. This year was an unbelievable pain in the neck. From trying to install the product to actually using it, it was a terrible experience. I will probably never buy TurboTax again, and will, instead, opt for H&R Block software, or pay someone to do my taxes for me and my family.

Disappointed with the user interface. Not intuitive at all, less-so than 2024. Found ourselves going around in circles navigating to specific portions of broader groupings. Annoying that program keeps repeatedly re-asking same questions when going back and forward. We understand dependencies require that sometimes. I'm a software engineer with 40+ years experience. Poorly designed UI. Today's chatbots can even write it better. Just one (of many) suggestions: When editing a financial institution form, always place the account name at the top so you know what account you are in (and also for the subsequent follow-up questions.) Ending on a positive note, content and ability to calculate taxes appears to work OK.

this year last year returns where not transfered , had to start all returns wirhout last year returns in the middle of return turbo tax ask to update new items would not allow me continue the return. took 10 times to loan the new updates before i could the return

I've used Turbo Tax for years. Works well mostly. But on a student 1040, it missed the American Opportunity credit and I got an error message that was confusing, saying it couldn't transmit the forms until I corrected an enrollment status without telling me where I could do this.

I was supposed to get 5 E-files with my downloaded 2025 TurboTax Deluxe that I purchased, I only was able to e-file 3 tax returns. A message stated I had used all 5 of my e-files and wanted me to purchase more e-files. The software is helpful, but I got the shaft on this ordeal. No, I am not done filing tax returns yet, two more to go...I hope TurboTax sees this and can help me out.

Questions are not easy to understand, why it asked me to get a value from my previous year when previous year was submitted via TT so when it imported it should import everything. The layout of the application is terrible. Has not improved in 10 years. Some parts have a new feel and look.