-I found navigation through this year's TurboTax was time-consuming, with constant selection of tabs/keys. Last year, we could go straight to each company's 1099-DIV, INT, AND B. Now we have to go back and forth and back and forth just to make the entries. The "video gaming" feel of the "tabs" is a nuisance when you only want to enter the required data for the income tax return. If this is not changed BACK for next year, then I will be looking at H&R Block, or it's back to MANUAL. I have never understood why, when a product is efficient and easy to navigate, anyone would want to take that positive away.

Easy to understand and direct yourself to the fill in the proper information. TT provides all the details needed to complete your tax forms. On line assistance is available with a single click. Always accurate, TT will let you know if a something doesn't look correct.

I've used Turbo Tax to prepare my husband's and my joint tax return and our son's return for several years now. I've never had a problem with it. It' direct and to the point. The guidance is so easy to follow and the accuracy i perfect. The only problem this year was may desktop cannot be upgraded to Windows 11. Thankfully my husband's could.

the turbo tax personnel were good. just to many issues this time around with navigating screens. even your person could not figure out why it was so hard to get to forms. The features seem to have changed. I have used TT for over 15 years and I may not use again.

All went well with my taxes. Once I added my State Return I had significant problems with printing out selected forms. It would add additional forms not selected, the pages would not print correctly. I had worked fine until the State Return was added!

I've been using Turbo Tax for over 20 years and have loved how it helped me complete my taxes for less than paying for another tax service. This year, however, I felt as if the explanations and information provided were often too vague, putting the onus on me to know the details. One example was the car loan interest deduction; there was little information provided on how I was to know if I could deduct my interest. I had to spend additional time to find that information using other online sites (such as how to determine where my car was manufactured). In addition, for charitable contributions that are items instead of cash, the It's Deductible no longer exists. The search bar to help estimate item values is dependent on me typing in the correct title according to the search parameters (especially for women's clothing). For example, if I typed jeans, I got options for men's and boys, but not for women. I had to type "Women's: jeans" before the option came up. This is not only cumbersome, but perhaps also discriminatory. Also, for this type of deduction I had to type in the type, date, item description, and value for each type of item that was donated. The time it took was excessive. It wasn't fast with It's Deductible, but at least I could input the information for one date all at once. I'm not sure if other options are better for doing my own taxes, but I would suggest Turbo Tax take a hard look at what people don't like about the tax year 2025 version.

During the process of downloading information from investment companies, a screen came up that the connection had been made. There was nothing on that screen to tell me what to do next. I called customer service, and Ralph told me to just click on the Turbo Tax icon in the task bar and it would go to a screen that showed that the download had been completed. It would have been helpful if that instruction appeared on the screen that said the connection had been made.

Turbo Tax required more work than I bargained for. When Turbo Tax interfaced with the Vanguard site, there were numerous errors that required fixing. For some reason, some of the fields in Turbo Tax were not populated. This required additional Log ins to Vanguard to correct these errors

Overall your city tax interface is weak. Also, I am stuck in a do-loop where i get a message: Hmm, looks like we hit a snag. We recommend you revisit your last topic to make sure it is correct. I did that and it won't let me go past it. Very frustrating

Never have had problems with Turbo Tax in the past (30+ years). This year I got to the payment screen to pay for the State return filing an it kept locking up and the screen size would not allow me to click the continue button. worked thru it with tabs, but it took awhile