Have used TurboTax for decades. Find it easy to use. Never had any audit problems. Simple to move through the steps to enter information and understand precisely the proper way to find the info. The electronic filing option is great. However, if your state requires an e-filing fee, choose the pay by credit card option. This limits your payment to only the state filing fee, and the federal e-filing has no charge. If you select the pay the state fee from your federal refund, there is an added step in TT's process involving a 3rd party and you are charged $40 for that step, on top of the state fee. TT should fully explain the cost of this option. There is no mention of it. Thus,, 4 stars, not 5.

It was mostly fine, but there are things that can be better. For example, some of the obscure income and deductions should already be filled out. For example, some of the deductions are based on income. If the income is over a certain amount, they aren't valid. These should be "locked out" because the income information has already been filled out. When you go through them, you end up finding out that yo don't qualify. It is a waste of time that can be avoided if the software was smart enough to handle those situations.

Every year Turbo Tax changes the way they ask questions re K-1. I make a note from the previous year on how to enter and the next year the question is differently worded so it's hard to figure out what is being asked. On State Tax return it kept locking up when I was trying to enter the different states. Not happy. May switch next year what tax app I use.

It's better than some other tax softwares, but not much. TT claims to make things easier, but they are almost as confusing as the actual tax docs from the IRS. And if you click the wrong thing, well you get to start all over again. At least that was mine and a coworkers experience with TT customer service team. It's better than some others but not much. They all claim to make things easier, but they are almost as confusing as the actual tax docs from the IRS.

With the desktop app, it is impossible to discover that you can't actually file an extension. The help keeps indicating you can search for extension but this isn't true. Usually the product is very helpful but this issue left me very disappointed because of the amount of time it took find a solution -

Been using TT since the early 90's. This year was a significant comedown from previous years. Massive problem downloading my information from my broker. Not just me; it was a massive problem all across the internet. This is a must-fix! Several minor maneuvering glitches throughout. When returns were reviewed some of my modified numbers could not be modified on-screen. Had to retrace all the way back to Income Section to enter the required number format. And finally, do not care for the new format. The old TT format worked great for years. Why change it!

The interface is Awkward in the Filing section. For example: If you want to Efile Federal but Mail returns for State, the normal flow does not account for this. I have to go back into Filing (after transmitting Fed return), then select File By Mail, then continue. The initial File flow should allow one to select HOW they wan file each, and then go through the screens accordingly. I think I complained about this in previous years, but no change.

BIG MISTAKE not having It's Deductible as a part of turbo tax software. I have been using turbo tax for decades, next year I will shop around for a tax software that includes something like It's Deductible. I used your substitute program and it unsatisfactory.

TurboTax created frustration in the process often when the situation slightly complicated. I have no choice to keep with TurboTax since it is the only software I have been used for many years. If you just are starting to pick the tax return software, I suggest you explore the different software before you lock with one app.

Have used Turbo Tax for years and loved it. Since the product migrated to an online download, it has been loaded with issues. This year spent over 2 hours on the phone with Special Support, with ZERO results. They were pleasant, apologized many times, but even with their tech support added to the line, no results or resolution. I spent another 2 hours online searching for answers and FINALLY was able to resolve the problems with the software by accessing the program as Administrator and working through 'patches' and 'downloads'. Not sure I will use TurboTax in the future. It is a shame, as it used to be a reliable, quality product.