I've been using TurboTax to prepare my taxes for as long as taxes were available to be prepared from a PC. I have never had a reason to doubt the accuracy of my return, nor reason to doubt the integrity of the product. The advantage program and overall navigation of the website is brutally poor. The website is geared towards completing your return online and purchasing the upsell of assistance with your taxes. Add in the repeated attempt to upsell the audit defense and I'm so tempted to take another approach to my taxes next year. I am purchasing a license for the preparation of my taxes, I am not using the website and filing for free. Intuit should respect the fact that I'm already spending money for the license and give me the option to purchase assistance and/or audit insurance once, and only once. Not multiple times during the preparation of my taxes. This stuff is stressful enough without feeling like the company that I've already spent money with is trying to find any excuse/method to squeeze another $60 dollars out of me. Add into the frustration of the upsell is the trainwreck of their advantage subscription service. I have an intuit account that reflects that I've purchased some manner of tax prep software from Intuit/TurboTax back to 2018. I've been enrolled in the advantage plan since it was debuted. You get a notification that they will charge you for the product, but never provide you with an activation key, which is required for operation of the program. If it's up against tax time and you are struggling to figure out how to get this important info and purchase another copy of the exact same software, from your logged-in account, there is absolutely nothing that prompts you to activate the copy you've already paid for, it just takes your payment. Should the credit card that is on file for your advantage program expire, you get a handy email that this has happened. When you login to correct this condition, it saves your info, but doesn't necessarily process your payment for the current tax year. When you realize that this has happened and purchase the stand-alone product, your account does not have a valid form of payment on file. Even though that condition was rectified 15 minutes ago! I just really expect a professional software developer/ retailer to have their act together a bit better than this. But, at least they give me 6-8 opportunities to upsell tax advice during the process of filing my taxes!

Turbo Tax has not resolved the same issues that I had last year and it is getting to be a big waste of time. My wife and I have two separate bank accounts. As a result the IRS will not do a direct deposit so a paper check must be mailed. However TurboTax still requires A bank account and routing number. Last year they charged me for direct deposit as they did this yerar and unfortunately I will have to wait on a check and being charged for a service I did not receive is ridiculous. Then you have to wait on hold for a very long time to speak to a supervisor to deal with the issues at hand. Very Inconvenient and a lot of time wasted.

No problem with e-filing my Federal return. However, I could never get the Virginia app to respond so that I could pay $25 to e-file. I spoke with your technical support several times to no avail. I have used Turbo Tax for decades that this is the first time that I have been completely disappointed with your product. Whatever is wrong with the Virginia segment needs to be fixed.

TurboTax is a very accurate software and relatively easy to use. I really appreciate the ability to electronically download W-2 and 1099 income information from the various financial institutions. I would really appreciate having the option to touch one button and be able to review all of the actual tax forms TurboTax has filled out for my return so I could review the entire return and schedules at any time during preparation.

I have always had a good experience with Turbotax. However, this year, it has frozen on me multiple times. Also, I am having difficulty paying for filing my state tax - the screen consistently freezes when I'm led to the outside vendor for credit card information. Therefore, my state tax return is not yet filed. Frustrating!

Used to be better. This year I had several issues: 1. I kept getting an error on final check, but it wouldn't take me to the form necessary to fix it, nor was the error helpful. 2. Tried to use the help to find out about my car excise tax, but the help didn't actually provide any useful information. 3. There was information on the federal form (re: donations of goods vs cash) that was not transferred to the state return.

All went well with my taxes. Once I added my State Return I had significant problems with printing out selected forms. It would add additional forms not selected, the pages would not print correctly. I had worked fine until the State Return was added!

My experience with the actual filing was very smooth. However, Turbo Tax did not have the 2025 version available until 2026. I usually do a pro forma exercise in December to determine any final actions and what sources of my investment funds to use for my living expenses. I was unable to do this and it created more work and led to unexpected results this year.

the turbo tax personnel were good. just to many issues this time around with navigating screens. even your person could not figure out why it was so hard to get to forms. The features seem to have changed. I have used TT for over 15 years and I may not use again.

I have been using Turbo Tax for several years, but this year it has been more difficult. The format has changed a bit, making it more difficult. Also, after installing it, at first my return showed up from last year, as did my son's. I did mine. When I closed mine after completing it, and went back to do my son's taxes, using last year's as a guide, it disappeared. I tried uploading the past year's from 2 different type of files listed In Turbo Tax. Neither worked. Not sure if I will use Turbo Tax next year as I didn't find this year's compatibility to be what I wanted and expected.