There must have been a glitch because turbo tax DID NOT calculate my sales tax deduction. I had to use the IRS sales tax calculator and then I said I would put in my sales tax. This error would have cost me $400 more in paying my federal taxes. This did not happen in 2024. Also, please review your questions. I think it should ALWAYS say "did you have any of these items?" Not "are you ready to ..." That is confusing.

I've used Turbotax for at least 20 years satisfactually. you now seem more interested in trying to get me to file online or to sell additional services than to provide the tax filing service i pay for. for the first time my efile was rejected by the IRS. i filed jointly in 2024 with my now deceased wife. i made sure the requested AGI for 2024 was correct. when rejected your fix required my wifes AGI for 2024 (WE FILED JOINTLY). Turbotax needs to refund me for Federal and State efiling fees if i have to go to your alternate paper file in lieu of efile.

I have been using Turbotax for more than 10 u. For the first time I was truly disappointed in the product and the process. First of all, does anyone at Turbotax understand how difficult and expensive it was to be forced to switch to Windows 11. (And by the way, WIndows 11 is known to be full of difficult to understand changes.) Second, when I completed my return, I was ready to purchase Audit Defense and also pay the $25 dollars to file the state return but I could not figure out when and how to pay for these options. The system took me to an Audit Defense screen that displayed my name, address and contact info but there was no way to pay and finish the task. After wasting several hours I had to print the state return in preparation for mailing the return. And of course there is no way to speak to a human.

Easy to use and great way to do your taxes. The screens were slightly different this year in some categories, but overall it worked well. I did have to upgrade my system software prior to installing, but that proved not to be an issue. I had some additional items this year and the program walked me through them even explaining items I wasn't familiar with ease.

My experience with Turbo Tax went very well until I reached the message "Hmm looks like you've hit a snag." However, I telephoned the number shown for assistance. The Turbo Tax representative listened to me, was very patient, exemplified knowledge, and guided me step by step as she helped to resolve the problem. This representative has outstanding interpersonal skills and is an asset to Turbo Tax.

There are a number of things that are annoying, and they are annoying each year. For example. If I want to go to do income and I click on it. EVERY SINGLE TIME.. I have to first confirm what I want to keep or remove as income items and THEN make the choice whether to walk through or to choose what to work on. Doing that once is fine, but every single time I want to work on something, or go back and forth, it is just a pointless pain. Second, the help/search for help is SLOOOOOOW. Not really even usable.

I have used turbo tax software for many years and I found that the 2025 turbo tax is not as smooth as what I used in the past. For example, the New York state estimated tax (for 2026) set up was not well developed. I have tried to fix the problem but spent great deal of time. Help support is another issue from turbo tax. I got no help for my questions although a lot of info provided. I believe the problem was something changed in the program by turbo tax but it take a lot of time figure out and understand the way what turbo tax think is a normal for the users to follow.

I that been using Intuit Turbo Tax for years. I have never had a single-issue using Turbo Tax and my Federal & State Tax Returns are a breeze with Turbo Tax leading the way. I miss the old CD's, but I have been happy with the download Turbo Tax programs, and they have worked flawlessly for me.

Changes to the program from 2024 have made it LESS user friendly, particularly the process for entering stock sales! The "File" section is clunky when trying to print the state return for filing by mail vs efile. This option is buried to far down in the selection tabs. All these options/combinations should be shown on ONE page!

I HAVE USED TURBOTAX FOR MANY YEARS, AND I THINK THIS 2025 VERSION IS THE MOST DISAPPOINTING VERSION. TWO OBVIOUS BUGS ARE DISTURBING. FIRST, I PARTLY FINISHED AND SAVED THE PROGRESS IN MY C-DRIVE, AND WHEN I RE-OPENED THE SOFTWARE, IT COULDN'T LOAD IT AND I HAVE TO DIRECT THE SOFTWARE WHERE TO FIND IT. SECOND, WHEN I TRIED TO ENTER THE 1099-DIV MANUALLY, I SELECTED SKIP IMPORT, THE SOFTWARE SHOWED ME 1099-B FORM. IT WAS VERY FRUSTRATING!