TurboTax is very easy to use. Helps you every step of the way with guidance when needed. I recommend this software to anyone who wants to do their taxes (if they feel confident) rather than having to pay someone else to do them for you. You can't go wrong. I have been using them since 2003 and never had an issue.

I could not e-file my return because of the IP PIN. there is no place to enter a six-digest number. The only place I could find was a five-digest number that was a number of your choice. Very frustrating. I have been e-filing my tax returns for 10 years.

There was an issue with the Turbo Tax software going to an old email address. I called customer service and Eugenia spent a long time resolving the issue. It was complicated, but she had patience with me and we finally got the software uploaded. However, it was unusable because the software would not work on my 2017 iMac. Eugenia was wonderful and I hope that all of your employees are trained not only to be as knowledgeable with computers and TurboTax as she is, but to provide excellent customer inteactions

The convoluted sign-on process required for payment to me was a great step back from previous years. If you do something like this, you require the sign-on process when you initiate the product not at the end. I hope this is not a permanent attribute of the desk-top version.

TurboTax is not allowing me to file my state taxes by mail. It seems to be intentionally forcing me to efile so I will have to pay the fee for efiling. I have been using TurboTax for decades (originally using Parsons tax software). Based on its operation this year, I think it is time to make a change.

Did not give good explanation how applying scholarship towards room and board has a huge impact on American Opportunity credit, really could not follow this in the form and now it think i messed it up. If you say scholarships are used for Room and board, you get the full American Opportunity credit, if you say they are not, it applies the scholarship against tuition i guess and calculates a smaller net tuition, even though the scholarships and 529 payments don't specify whether they are used for Tuition or Room and board. So your comment on that page needs to say a lot more!!

tax penalty for ira distribution has a software issue. I contacted my services and they said the numbers were correct, however the internet says there is a software issue. I got to file my state taxes and can't more from there it keeps asking for me to change state...another software issues I can,t just print my state taxes and mail them...it says print and file (E)...I want to just mail then I already paid for both fed and state

Everything was as easy as last year except the uploading of files from financial institutions appeared to be more combursome than last year, seems like I had to go through more steps. I was able to complete but again seemed more complicated than last year.

I found a major problem with the RMD questions while filling out the 1099R. this must be addressed to avoid additional taxes being taken out. currently the only fix is to go into the form and enter the amounts for required and what was actually already distributed.

I have used Turbo Tax for YEARS. I love it!! I use it to do my taxes and taxes for my family (sons and now grandkids). I have a business degree with an emphasis in accounting and I am capable of doing taxes without the TurboTax software. However, this makes it so easy and is ALWAYS accurate. I use the automatic renewal. I get notification in November and download the software and am READY TO GO. The feature to walk me through or explore on my own is exceptional. The interface to auto-fill the W2 information is always accurate. In addition, the compatibility between other software (Acrobat, Word, etc) make saving, printing, or other options, a breeze. I had to use another brand once and I will NEVER change again. Turbo Tax is TOP OF THE LINE.