Lots of errors this year. Not allowing places to enter living expenses (off campus) for college expenses, incorrect calculations for estimated taxes for 2026, incorrect calculations (numbers not carrying over from K-1's) on Form 7203. If I wasn't tax savvy enough to know what these forms should have been I'd have been in trouble with incorrect tax forms.

Just because you put the power of an AI in the software doesn't make it think. Half the items I looked up were unanswered or they depend on the troll feedback in forums. I had to use the internet to find real answers. If your doing taxes do you really want to visit the internet and risk outside interference?

I docked the product because initially I intended to file "online" after years of preparing the returns using the product "using the computer". I found the "online" product to be cumbersome for me. It was difficult for me to follow the "flow" of my entries. I did not feel comfortable using the product in this fashion.

I have used TurboTax for years and used to love the software. This year was an unbelievable pain in the neck. From trying to install the product to actually using it, it was a terrible experience. I will probably never buy TurboTax again, and will, instead, opt for H&R Block software, or pay someone to do my taxes for me and my family.

I had trouble from Fidelity downloading my data. fidelity should let you know what name should be entered to download the data. Not really turbo Tax problem, but I wish there was an easy way to know what to enter. I had problem with my IP Pin and that was the IRS problem, but I wish turbo tax could look before the people have to deal with a rejected tax form.

After you fill out the software that you purchase and spend time filling out. The software said I had to pay a $40 processing fee. I chose to have it taken out of the refund and then it says in the consent form that you have to pay a $25 processing fee for the $40 processing fee.

I have used TurboTax Deluxe for several years; it always did a great job, But, this year my daughter is in graduate school overseas. She does not have a loan through the school, but we are using 529 funds for tuition and related expenses. The school does not have an EIN; there should be a means to allow for this, but TurboTax insisted on having this before it would efile.

several issues 1. by not supporting Windows 10, I had to buy a new computer. $400 2. The format is terrible. I had to keep using the up down keys or moving the entire screen to get to the next (CONTINUE) button several times i lost data because of this. the format cannot be adjusted to the screen size. 3. when returning to the program. after saving the file, or a few days. it always starts at the beginning.not where i saved my file. 4, the ability to change font size should be incorporated, 5, i must have entered a state tax without entering a state distribution, this should have been flagged immediately. not prior to my efiling

I think everyone would just like to know... the upfront cost to use software to complete their taxes. Most user must file federal & at least a state SO why not just put the full cost to cover a fully completed e-file for fed & state? I may just stop using TurboTax and switch to H&B. It's a bit much for most whom only file simple documents vs others whom have WAY more to file. *which I HATE to see the cost of that from TurboTax as well.

Overall, the program is logical and easy to follow but in some situations, entering the necessary information is difficult to do. I would suggest that the programmers sit down with CPA's to work through actual representative cases to work out some of the "bugs".