I am very angry that once again I got charged the $45 for the Audit Defense. I did not select this and it still came out and charged us again. This has happened many times over the years, there have been some years that it didn't come up by default but most times it does.

I downloaded the desktop version which I've always used. I was then prompted to get the on line for free. The problem is I already paid for the desktop version so its very misleading and lead to a long night. I would have had to purchase the state for an additional $60 to get the "free" on line turbo tax. I'd already submitted so to do. my state taxes I had to redo them on the desktop turbo tax and then paper file state to avoid paying an extra $60 on top of the $80. Big rip off and might never use turbo tax again. Get it together TT and don't be so greedy!!

the turbo tax personnel were good. just to many issues this time around with navigating screens. even your person could not figure out why it was so hard to get to forms. The features seem to have changed. I have used TT for over 15 years and I may not use again.

I think TurboTax is an easy way to fill up your income tax. The only issue I found is that it misguided me to do both federal and state return online for $0; when I was almost done, it required me to pay about $64 to file both; I had already paid $50 something for the program.

I did on the other page, prior to this page. There are some flaws, with the program, but you have to be knowledgeable user to find them. as to putting the paid State & Local income taxes in the wrong areas, like under the 1099-R in the Tax Payment Worksheet. and different areas from what you W-2 state for State and Local income taxes, at least for PA State, and duplicating the amount that was paid in, that was not operator error, that is what the program did. I don't know about your other states, if their W-2 matched up with your programming, but apparently it sure didn't this year.

After you fill out the software that you purchase and spend time filling out. The software said I had to pay a $40 processing fee. I chose to have it taken out of the refund and then it says in the consent form that you have to pay a $25 processing fee for the $40 processing fee.

Desktop product interface easy to use with the forms feature. Most points are clearly explained, covering a variety of potential situations. They do a good job with the walkthrough for the most part. It was a bit intimidating the first time (I used to do it by hand and mail when my tax situation was incredibly simple), but this is now my third year using it now that I have a few more considerations, and I'm happy with it.

I do not like online version as it does not show me my tax or credit in real time. I note in desktop version there is a typo on "Person on the Retun Worksheet" bookmark of the generated PDF, where r is missing from Return. Very surprised to see that from a well known company.

The Washington State tax return glitch was very time consuming and frustrating. Fix your software so a Washington State return does not hold you up from filing the Federal return. Figuring out how to delete the forms and the return was a nightmare.

Everything goes rather smoothly until you get to the end of the return. It gets a bit confusing when you start to file the returns & print. Also, personally I think $40.00 filing fee is too much for the state return. I have used Turbo tax for many, many years and have recommended it to many friends but I continue to be upset with the state filing fee.