I do not like this online download version. I have purchased a disk before and it easier to use. To do this year tax, I bought a laptop specifically to prepare our tax returns and could not use my desktop to do so. In addition, there are too many ads and especially having to fill in this survey before I can file. This requirement is too much. The software could be improved to get more friendly and helpful tips in doing the tax returns. I often get frustrated to have to download or update the software when turning the software ti view tax returns. How many times it need to be updated? If I haven't used Turbo Tax software for more than 30 years, I would search for alternative friendlier ad helpful software, Please cut down you ad to subscribe more of your services as I am not interested to purchase them. It is ridiculous to have us type our experiences while not providing auto corrections of spellings.

Not as user friendly this year. Guidance has bugs that need to be fixed. One saying I had Canadian IRA and others saying I had to associate 1099-MISC with correct tax form. I had $.92 cents in this category. Not being able to correct this caused me to redo the taxes just to get the same error. Hours spent for nothing. I had to call and have someone screen share with me just to maneuver through your darn program. PLEASE change how you list and approach this next year.

This is a nightmare this year.. I have e-filed three times but not accepted. I have checked my information. I do not need to pay for help to complete another return and am getting tired of being placed in that area after I have already completed all of my information and paid the filing form.

Not enough information provided on some steps. Questions are not always witten in an easy to understand manner. The user is not notified that if you choose to pay the state e-file fee using a debit to your bank account, that you will be charged $40. If you pay by credit card, there is not fee. Even after troubleshooting, I could not determine how to correct this, thus am now filing by mail. Hopefully, my account will not be debited on the date that I assigned. And, why the online versions of a given version are different than a desktop version is maddening! I entered all my data in online TT two times and was pompted to upgrade based upon the forms that I had to file, while the desktop version offers that in a lower priced version. I purchased the desktop version. Ultimately, I entered my data three times. So frustrating and a huge waste of my time!

Please improve your error handling: if/when you flag an error to correct, take the tax reviewer to the exact error and be more precise about why it is occurring. For example, if the issue is the new IRS IP PIN, state which dependent is affected, rather than making a general comment. More precisely, when opening the application, place the reviewer in the "Other" section and highlight the erroneous dependent.

After you fill out the software that you purchase and spend time filling out. The software said I had to pay a $40 processing fee. I chose to have it taken out of the refund and then it says in the consent form that you have to pay a $25 processing fee for the $40 processing fee.

I have been using TurboTax for more than 25 years. Over the past few years TurboTax handling of Health Savings Accounts has improved and I greatly appreciate it. Unfortunately there are a couple bugs that have been persisting for several years now and Intuit still has not fixed them. 1. TT should transfer my checking account information that is used every year for my refund, however on the state of Michigan product TurboTax ALWAYS changes the account type to a savings account and EVERY year I have to manually change it back to checking. Also, when about to file for state of Michigan, TT displays the account and routing number and has you confirm that it is correct, then TT forces you to to retype the routing number and account number even if you used it the previous year..... And then when you move on to the next screen you have to re-type it again even though you have already confirmed it and retyped it. 2. One of the most frustrating changes that TT has made in recent years is to make it very difficult to E-file federal taxes then paper-file the state taxes. Federal E-file is included in TT Deluxe and it is easy enough to E-file federal but then it assumes you want to pay extra money and E-file the state as well. It will not give you the instructions and the ability to print the state forms for paper filing after E-filing Federal. You have to back up then tell the software you want to paper-file the federal return and the software is quick to warn you not to paper file after the E-filing is complete, but at least then it will give you the instructions and the ability to print the state of Michigan tax return. It used to be great and allow you Federal E-File and Paper-file State THEN save either key worksheets or all worksheets for either Federal or State, now it just lumps it all together and you have to choose which pages to print or save. Anyway, if Intuit decides to fix these bugs I would be much more likely to give a more positive review next year.

It is still simple and easy to use. Although, there was a glitch that would not allow last year's info to be transferred, but it was corrected the next day. When the problem initially happened, your AI assistant blamed it on my 'corrupt' file. But I checked out my file and found it to be okay. I just shut it down and came back the next day hoping you all found that your program was iffy. And so it was. When I booted it up the next day, and the update happened, it worked.

Have been using TurboTax since its release and it never seems to fail. I appreciate the reviews and checks to make sure there everything is accurate and completed correctly. I was disappointed they removed It's Deductible. That was an excellent tool for pricing items given to Goodwill or Salvation Army.

Online and desktop are out of sync. Desktop shows efile accepted but still asking for me to file? Online version wants me to enter all my bank information and pay again to file. Need to get the two programs in sync and ensure the desktop application has updated all sections with efile complete for both State and Federal.