I downloaded forms online, it didn't recognize them later when I needed to work on them. I had to download the forms again. One form downloaded the numbers incorrectly. I bought desktop app and went online to do taxes. It was confusing to then get it back to the desktop. If I had finished online it was trying to charge me again for the state product I had bought in the desktop. The last time I used turbotax was in 2022 and it was easier. It does have more features now, but seems like they still need to be smoothed out.

Everything worked except when I went to submit the taxes , it would not let me. On a 1099-R form box 14. I had 2,000.00 for State taxes. It said something like it can not be more than the distribution (don't remember the exact comment). I had no ideal what to do and I tripple checked the input I put in for the 1099-R. Finally I lost hope with Turbo tax and Googled it and found something about filling in box 16 (which was blank) with what was in box 1. What a lot of time I spent ......

Interface is stuck in the last century software designs - uneven navigation, lack of overall consistency and thought-through design, lost of unneeded distractions and clicks needed -- but two product designs are stunning for second quarter of 21st century - - TT destroyed two open returns which I spent hours creating -- without any confirmation or warning!! -- when purchasing another state -- with a single click on an adjacent button (even unexpected on a purchase dialog) - product is missing dedicated AI assistant -- and even integration with ChatGPT -- forcing constant screenshotting and copying back and forth

Extremely disappointed by TurboTax Illinois return. It forces me to use incorrect name and SSN for a grantor trust K-1-P. I won't use a beneficiary name and SSN (this is not what the K-1-P from the business shows!) and because of that, efile cannot be done. Yet I was charged for efiling state return. And when I tried to discuss with someone, I was not allowed unless I sign up for an expensive Expert package.

very upset that you did not support Windows 10 for at least 1 more year. also the refund amount did not match the one I got whlle online with Turbo Tax. the software version was less. I also now have to ask for a refund for Deluxe online because I ended up having to install it on a windows 11 machine so I do not want to pay for both. one last really really irritating thing is that I never received the emails when I tried to do efile on website. I am just not a happy camper at all at the moment

After finishing the federal and state returns i tried to file and ent through the steps first fo federal and then the state. all my data seemed to be accepted for federal and then I went to the state filing process. I went to the link for South Carolina which took me to a State website to make the payment and I did and received a receipt. However, I could not get back into turbo tax to see if the returns were filed. They weren't. I had to use the page where you file federal alone. Then I had to go to state and chose that I would mail a check with a voucher. That worked and the returns have bee accepted.

Pretty much as usual, decent interface but some topics still too opaque and confusing. I think for somewhat more involved situations, using TurboTax requires some deeper knowledge of tax policies. Prefer to keep the work on my computer but needed to buy a new MacBook to accommodate 2026 TurboTax. Seems to provide high accuracy. Interface better than many software products but I haven't used any other tax prep software. Better than filing directly with Illinois return, so worth the $20 fee for TT to file.

Well when I got done filing, TurboTax asked if I'd mind telling why I didn't opt to pay an extra $60 for live tax advice. So I typed all of this, but apparently the text field has a limit of 2000 characters, and when I tried to submit it, TurboTax just crashed with some mention about 2000 characters being exceeded. Nice. Your software should be easy enough to use on its own. Or else it should be free, and then I'd be more inclined to pay for tax advice and help in using your software. Of course your software is NOT easy enough to use on its own, and every year I run into something new that's infuriating. Years ago I tried contacting Intuit with suggestions about how to make TurboTax not suck, and they never fixed the quirk I was reporting, and eventually my life circumstances changed and I no longer had to experience that quirk but then it was other quirks. Like the one this year where it would say "needs review" and when I click on it, it takes me to the document import page and I import what I suppose is likely the form I need for whatever it was saying needs review, and when done, it takes me right back to the page where it says "needs review" and it still says that and when I click on it again, it takes me right back to the document import page and after going around & around in circles several times I finally google and hear others say "yes this is stupid but that's just how TurboTax works; you have to skip that & move on, and eventually you'll get to whatever it was that made it say "needs review" and then it will stop saying it needs review". Well your software shouldn't suck so much that it drives people in this endless loop. Also your softare told me "based on your information we think you need to file in both Indiana and Ohio" so I paid for the extra state, only to later find out it wasn't actually needed because Ohio and Indiana have a reciprocal income agreement and since my W-2 withheld income for Indiana (the state where I live), it wasn't even necessary to file in Ohio at all, and TurboTax should have known that since it already had my W-2 with that information so it should never have told me to pay for the extra state in the first place. But there's no point in me saying all this, because you're not going to fix it, you're just going to keep making sucky software and it's never going to get better.

A note should have been added to the area where you select e-filing both Federal and State about having to pay an additional $40 fee if you choose to "pay State e-file fee out of Federal return amount". The only a person could find out how to avoid the $40 fee was by asking Google. This needs to be fixed so others know about the extra fee before making the choice between paying the e-file fee by credit card or out of their Federal return. I figured out a way to avoid it on my own, but now know what causes the fee because a friend asked Google!!!

Filled out two returns. Other than transferring in from 2024, no problems on the first as I never made an error. The second one I did not answer correctly on RMD or on WI rent paid without heat. Took hours to correct RMD info and now showing up as pension instead of RMD. The WI $300 credit does not show up on return. So here I go again, trying to fix myself.