I've used Turbo Tax for more than 10 years, and it is great. Very comprehensive and essy to use. One comment is that it put a 1099-MISC amount into a Schedule C (business) which it should not have (I had a business in the past but not this year). It took a while to figure out how to correct that, but I got it.

Too Hard to use compared to previous versions. I've used TurboTax for 20 years. This is the worst version. Too many extra charges. Too many Advertisements. You are trying to get too much extra money from loyal users. Don't know if I will use Turbotax next year.

Spent hours trying to update and couldn't file without serious troubleshooting on my part. I doubt I will use TT again although up until this year I have been very happy with it. Downloading the patch (which had to be installed 3x before "taking"), turning off windows security features, running as administrator, uninstalling/reinstalling TT over again, etc. Could NOT file until all these issues were resolved. So frustrating and just not worth it!!!

I have been using TurboTax since 1995 and up till now I was always highly satisfied. This year there should have been a flag in the section of how we preferred to receive our refund advising that physical checks were no longer an option. It would have saved me considerable time and frustration to get the issue resolved with the IRS.

Intuitive interface, but tending to have redundant and confusing questions after initial highlighted question, unlike in past years where it seemed that a single question with asked and without having to place context additional questions. Overall still the best tax prep product I have used and still the best bang for one's dollar.

I've used TurboTax for decades and it always has been accurate! I only remember having to contact you twice. Your employees were wonderful both times I called you! I had a compatibility issue once when the Turbo Tax CD would not load into my older computer and your personnel fixed the problem. Your features are perfect and accurate. The online guidance is extremely good. Your software is easy to interface with too!

I have used TurboTax for many years. The last few years I have done standard deduction. Each year you make it more complicated. Please fix this. Please quit trying to sell me thing and stop doing it after I say no. I'm this continues I am going to pay someone else to do my taxes.

1. This year come across strange thing that the edit and delete icons did not show up sometimes. This happened to both Unemployment 1099-G and Retirement 1099-R interface. You need to exit and reload, but not always get back these two icons! 2. After complete entering 1099-INT, 10-99-DIV, 1099-B data, the interface always go back to the beginning of the first 1099 form. Why cannot go back where it come from. This apply to doing review.

Our TurboTax expert, Tamara, was amazing. She persisted even when I could not phrase my question quite the right way. Eventually, she understood the question and helped me enormously. It made my whole day. However, the downloaded TurboTax software was not up to its usual standards. Language & explanations were poor. Could not import old tax returns. Could not address an issue about e-filing a state return. AI is only as good as its programmers. Hoping for better next year

I have been using Turbo tax for many years and only one year did I have problems with the program that I had to file online with one of the preparers. The company did not charge me the usual fee because it was a company fault. We live in a remote area and the internet is very sketchie and the program would not download. After (12 hours of trying and many consultations with Tech support and a wrong disk being sent it was deemed that if I were to get my taxes in on time I had to use the online service. The following year everything transferred to the new year taxes program without a hitch. We purchased a satellite system and the program now loads perfectly. Although this year I had to purchase a new computer to accomodate the new program.