I always use the guide me step by step feature. The one thing that is annoying is that after answering each individual question I am returned to the menu at the top and must scroll down to where I left off. Why not return me to my latest position to avoid all the scrolling? Very time consuming.

Not as impressed this year as in previous years. Frequently our refund numbers changed without changing the data input. Scrolling of dropdown menus often did not work. Input of data frequently incomplete, for example, sometimes our address would not be complete, even when transferring from one correct entry to a new one. Even here, carefully typing in this comment box, the AI-generated topics are flashing and it is erasing letters that I am correctly typing to put in words spelled incorrectly. I can only wonder at the unhelpful reliance on AI this year. Somewhat disappointed in what used to be a very reliable product.

Too many ads asking me to purchase your aditional products. Too many windows telling me I need to fill out state taxes and my state has no income tax. One window even stated that I couldn't submit my federal taxes until I finished my state taxes and I had to circle back in order to move forward. Even below, I have to state my state.

Software crashed 4 times during normal data entry. Minor data loss when it crashed. Too much up selling. Was asked too many times to upgrade/addon. Asked and answered multiple times. Explanations not clear at times. Thank goodness for AI tools from 3rd parties.

Interface was clear, as usual. Two things were really annoying. One of the auto-added forms was causing an error, and there was not enough built-in help to explain what sort of manual correction is needed. Besides that app was starting a new return, twice, giving impression that all of what I entered was lost. Fortunately I realized what was happening and re-opened original file that I was working on and discarded empty one.

For my investment documentation it's still the same awful interface as last year - but - you made it worse with that very clunky, cumbersome import "feature" (I use the term loosely) now going through a browser instead of all in-product as you've used in previous years. Yuck. Please go back to the previous formats from just a couple years ago. Otherwise, still a relatively decent product.

I purchased TurboTax deluxe 2025 this year and it was an online version only. I was very disappointed with it. I just didn't feel comfortable with it. I have been using TurboTax desktop version since the early 1990's. I've been very satisfied with the desktop version. So, I ordered another TurboTax deluxe 2025 desktop version. Please keep the desktop version for your (senior) customers.

Having used TurboTax for many years, I find your product excellent. I have only had one problem with tax filing and it was my own fault for not reading closely enough and mixing up the prepay for the next year with paying installments for the current year. I find your product easy to use and the guidance easy to understand.

I have used TurboTax for many years. The last few years I have done standard deduction. Each year you make it more complicated. Please fix this. Please quit trying to sell me thing and stop doing it after I say no. I'm this continues I am going to pay someone else to do my taxes.

I am an 83 year old male who wanted to see if I could file on my own instead of paying hundreds of dollars to a CPA. I tried to do it on my own but I got stymied when it came to stocks. I tried Turbo Tax and they walked me through each expense. It was easy and actually fun. Will use them for my 2026 filing also.