The program provides each applicable item for YOUR return. It offers numerous reviews so you can have confidence/continuity. Even though I received 1099s in the mail, I found it convenient to upload from my investment firm which pre-fills all the needed figures. On one page, it kept telling me there was an error. I could not see it. Finally did. Frustrated briefly. Therefore not a 5*. But I liked using TT.

Generally, very favorable as far as the operational and functionality side of the process. However, the execution side infilling I ran into an issue. In trying to use a credit card to pay for a state filling, $20 I had to update the expiration date, the month drop down menu would not allow the selection of month 9 to 12. No matter how many times I tried and went into my Intuit sign on master it would not allow this functionality. The feal discouraging issue was the wait time to secure HELP. I waited almost 30 minutes to find out support did not have a clue as to why it would not work. It was not the VISA credit card it obviously was a software glitch. I tried it with support, nothing, so I just went to an alternative credit card with a February expiration date, no problem. My expectation is that this should have never occurred. Obvious not the support techs error as he is just to lend support. He was apologetic and stayed on the line to ensure the alternate card was successful.

Having been a Turbo Tax customer since it first came out with the disks, I'm somewhat disappointed that Its Deductible has been eliminated. The guided questions in this edition seem to not be as clear and concise as prior years. I'll still use the Turbo Tax but I hope some of the more user-friendly features return.

I don't know why Turbotax has updates every few days .There are a few problems each year that I have to solve on the TurboTax program but I have used it so many years ( at least 20) . We know the system wants to keep it's turf but for me TURBOTAX GETS MY TAXES DONE .

I was disappointed that TT-deluxe was not able to accurately complete form 2200. I needed to report my tax withholding by quarter as I went from full to part time employment and had a lump-sum Roth conversion income late in the year. TT simply straightlines the total. The result was either pay a nuisance amount of incorrect penalty, or spend a couple of hours re-doing the fed and state forms by hand. I couldn't enter the numbers into the forms section.

The desktop version is far more not-user-friendly than previous versions from searching for help prospect. For example, in previous desktop version, when I typed PIN, it provided an easy access link for me to enter the PIN. Now, it directed to the website and also no easy instructions provided to where to enter the PIN. For another example, I searched "Where to enter 529 contribution in IL Tax form?", here folliowing is what I got from the TurboTax website (after I signed into my TurboTax account (which is completely not correct): Illinois does not offer a state income tax deduction or credit for contributions to a 529 college savings plan. Therefore, you do not enter 529 contributions on your Illinois state income tax return. You only report 529 contributions on your federal return if applicable, but for Illinois state taxes, there is no entry required for 529 contributions.

One 1099R did not have an entry for State Distribution. I left it blank. The FED return passed all tests, and I went on to eFiling. No Errors. During eFiling processed if stopped with error that distribution could not exceed the distribution and highlighted the blank field as empty of data. Shouldn't the tests at the end of the Fed tax portion have caught this?

Life expert is very patient ! But our tax return is very simple and straight forward, don't need expert's help in the past. This year the new software made some new changes which made the easy filing more time consuming and not user friendly at all especially for senior people !

I have used TurboTax for years, always the desktop version. Recently, I have been hit in the face with; do it for free, do it on line (needs too much internet connection time), hire someone to fill in the numbers (if only they could gather the information), pay for expert advice (transfer the number in box 2 to the box 2 in the tax program), and bet on audit chances. E-mails, TV ads (I could be riding my bike while my taxes are being done - good luck finding my prescription receipts with me not at home) all cost money that could be used to lower the price of your software.

Constant issues with installing TurboTax, connecting for updates, and when filing it could not transmit to TurboTax until about my 7th attempt during a 5 hour period. I have used TurboTax for many years, and this year's software is totally disappointing.