Need to inform user expecting a refund and wanting direct deposit into their bank account that you have that option during the last e-filing stage for both federal and state refunds. I spent alot of time trying to figure out if the state refund to be direct deposit or not prior to the e-filing step.

I have always considered TurboTax to be an industry benchmark for usability. However, it now sometimes generates confusing messages that I have reached out to AI apps to investigate what it means and how to respond. TurboTax needs to get back to its user-friendly UIs, especially with state returns. Also I don't appreciate the multiple screens of sales pitches for add-ons.

Just because you put the power of an AI in the software doesn't make it think. Half the items I looked up were unanswered or they depend on the troll feedback in forums. I had to use the internet to find real answers. If your doing taxes do you really want to visit the internet and risk outside interference?

I've used TurboTax Software for about 16 years or more . This year, a few glitches told me I owned property in another county (not true), and at times it was not easy to determine how to proceed. The process for acquiring documents/data from other institutions is not intuitive in the screen icons. It takes some extra patients to figure it out, and frankly, it should not be that difficult.

I have been using Turbo Tax for over 10 years but this years version was somewhat disappointing. It would not pull information from previous year files requiring all data and info to be entered from a blank form and some help screens were blank pages.

This was the more frustrating filing ive had sice using Turbo Tax. It offered instead of using my computer to do all online however it wasnt importing any of my info from my account so what good is it. I went back to my computer program and did it as usual and got it all imported from saved returns, I attempted to have it downloaded from my turbo tax account however it wouldnt do that either. I dont know what the issue was this year but frustrating. I even tried to just print my state return instead of eFiling it for $25.00 and instead of only printinig the state as requested it did federal also, which I didnt need to print.

Overall I like Turbo Tax, I takes me to where I need to put information, and it's accurate. It looks for the information I need from previous years, so there is not a lot of redundant inputs on my part. One issue I have with federal program, as I go down the list of income or deduction topics and enter my data, it always jumps back up to the top of the page after data is entered. I have to keep scrolling back down to get to the next topic. After finishing one input let it return to that topic heading for either review or for going on to the next topic. One smaller issue, after entering bank information for refund deposit for the federal return, It didn't put that information on the state return for that refund.

Been Using TurboTax for about 8 years. Would not give it up for nothing. Every year with TurboTax Deluxe, have to pay $40 for 1st state Tax which should be free, and extra $25 fee for e-filing. For 2 Federal, and 2 State returns, a total of $130 for a $55 purchased program. Total $185. But this is America? 4 stars for being able to get this once-a-year hassel done and out of the way.

I've used TurboTax for years. I'm looking for an alternative next year. Too many pop ups asking for more money. I had trouble with the download and although I was registered, I ended up having to pay an additional $40 to download the state version.....long story. Anyway, there's got to be better options out there and I'm going to find one.

Have been using Turbo Tax for years and continue to purchase due to ease of use, calc. correctly and can efile Federal and State tax returns. Never had any problems. There are some other good software but I prefer this one. Only problem is Turbo Tax is more expensive than others.