It seems to get worse every year. Spent hours searching for checkboxes hidden deep in the guts of the software. Trying to research the help function is a crap-shoot.. I was extremely lucky to be able to find solutions, which were often so obscure I'm shocked that anyone found them in the first place.

This product is used because it is the most widely known. It works, but every year there are confusing features and disconnects between information on forms and what is available in the drop-down menus in the software. The options still dont include a "take the standard deduction" button...which is frustrating for veteran tax-filers who don't want to go through 30 menus on information they aren't going to fill out.

Two minor glitches: It wouldn't use my 2023 tax return as the base. It would be good to be slightly more backwards-compatible. (MUn beknownst to me, my 2024 TurboTax file was corrupted after filing at the last save, so I couldn't use it.) Even though I clicked on the answer that all self-employment income was generated in my home office, it never entered the 100% anywhere nd told me that my home office had to be carried over to tax yesr 2026. This made no sense, so I went back and answered the questions again. Same thing. So I had to search through the various forms and worksheets to force-enter by hand (as well as the percentage of hy home my office is).

Turbo tax definitely makes it so much it easier with the thorough walkthrough to address each filing section. I sincerely appreciate the new feature to tag something if you need to go back and review something and it takes the hassle of trying to find it yourself. I like how I feel a more sense of control of the safety of my privacy especially with sensitive information and know that I don't have to rely on somene else potentially missing something or holding onto my info later. Prayerfully, that turbotax information doesn't end up on dark web anywhere being that any information online puts anyone at risk. I've been using it for years and highly encourage others to do so - especially when I hear the prices that other people pay in-person preparers. Totally a turbo fan and really grateful. Also - I passionately love the ability to bring in prior information from the year before into the current filing. Such a time saver and a relief. Nice touch with the updates too.

Apparently I have to submit a review in order to get the program to stop sending me these annoying messages about not completing the process. The federal and state government's have accepted my returns. I received my tax refund but still get these emails. Maybe this will help.

I love turbo tax and have been using it for a number of years but the only complaint I have is as follows. I am retired military and also divorced. Per the divorce settlement I have to pay a portion of my retired military pay to my ex. Turbo tax has a place for alimony for a deduction but no place to enter the retired pay that is payed to my ex so I have to file it as alimony. The same dollar value is deducted but the IRS demands it be shown as negative income paid per QRDO in the divorce settlement. Please update this in turbo tax. I have to file a paper return with a cover letter every year explaining this rather than being able to E-File.

Really bad guidance on State Taxes. Also, there is a charge to file State before e-filing then if there is a complication in e-filing you are required to request and wait to get the charge amount back. Simple checks in the program before charging should have noted that e-filing was not allowed.

Turbotax BUSINESS will NOT work on MAC OS. Also, don't mistake "Home & Business" as giving you the same capabilities as "Home" plus "Business" - - If you're doing a return for a Trust, for example, you must purchase the "Business" product. The "Home & Business" will not allow you to do a trust.

I ran into glitches on ALL 3 tax returns I created. I've never had so many issues using turbo tax in my life. I understand that glitches happen, but to have them impact EVERY return is unacceptable. I wasn't able to e-file my federal or state returns for my husband and myself because turbo tax believed my 1099-g info entered was incorrect. I had federal and state tax taken out of my medical leave pay in 2025 not sure if it would be taxable, but ultimately my benefits were not taxable. Turbo tax thought I entered my paid medical leave benefits incorrectly because box 1 was blank but had state and federal deductions. Meanwhile, I already paid to e-file the state form and couldn't even utilize the service I paid for. When processing my son's return, turbo tax treated his 529 distribution as taxable even though it went directly to the school and was used for qualified expenses. Fortunately, his distribution was small, so I just moved on. Looking online, this happened to numerous people and added large sums to their taxable income. When processing my daughter's return and adding her 401(k) rollover, turbo tax asked me to add information for her Canadian Pension. She doesn't have a Canadian pension. I know it wasn't just me, because I saw multiple complaints about this online. Even this comment box keeps glitching. That says a lot.

Usually TurboTax is a great tool for tax prep. But this year it skipped a vital step in preparing my state return. It counted my pension income as actual income without requesting info about its type and tax status. This caused TurboTax to base its calculations on an incorrect income amount and conclude that we owed tax and a penalty. It started to calculate a penalty, as well as estimated 2026 payments, when I stopped to review the entire process. That is when I found the missing screen and corrected the entry. I think TurboTax should have discovered this missing information much sooner!