I had a problem with a couple of pages that would not let me enter data via the keyboard. I worked around it by going to the applicable form and entering the data there. Wasn't a big enough deal to contact support (not real user-friendly method). But your programmers should have detected the issue before releasing the product.

One year ago I spent hours on the phone with the TT representative trying to get a work around for a legally tax-free transfer from a college fund to a Roth IRA. Finally, no solution was presented and I had to delete the entry from my tax form to avoid an improper tax burden. One year later, a box has been added to your form, showing this transfer as an option, but the system still calculates an incorrect tax burden (when by law this transfer is tax free up to a given limit). This is completely unacceptable.

Filing the 2025 returns is the worst experience I've had in 20+ years using TurboTax. Let me point out a couple issues. 1) I accepted the prompt to try the online version of TurboTax. Big mistake. The worst thing was it downloaded a spurious 1099-DIV amount. It was large and didn't belong to me. Not in my broker's records. I "cleared all" and started over with the desktop TurboTax version. It did NOT download that spurious 1099-DIV. 2) The filing process was agonizing. Verification steps. More IDs required. Finally, pRaying for filing state return by credit card fails (multiple times). I called Support, waited 30+ minutes and reported the issue.

Very archaic interface that hasn't improved in years. Poorly organized help function. Unable to sort my investments by different categories which took enormous amount of time to complete the Capital Gains forms. TurboTax has the information about when a security (stock) was purchased but will not populate the line items with it and requires a user to manually sift through transactions which is very poorly architected in this day and age of AI.

I've used TurboTax for years to complete my tax returns, however I was somewhat surprised by a few things toward the end of the process. They are as follows: 1) The AGI question that comes up when e-filing the Federal Tax Return should NOT have a figure from the prior year tax filing vs. the CURRENT year's tax filing. There is a reference in the guidance for "last years tax return AGI" (or sim) which I found confusing . . last year as in the 2024 Tax Filing, or the 2025 AGI listed on Page 1 of 1 of the current tax filing. The fact that TurboTax did not automatically fill this in with the current information (vs. prior year's tax filing) made it very confusing IMO. You should update the guidance language and fill in the default AGI on the current tax year filing. 2) The fact that the TurboTax purchase does not include the One State e-file is not clear up front, making the 'surprise' at the end of the process equates to a restaurant including a tip in the bill for dinner but not clearly stating such. Just a bad reflection on an otherwise smooth, detailed exercise. Do better! 3) The payment process for the EXTRA $ 25 "State e-file" is repetitive to info previously entered into Intuit's TurboTax purchase . . forcing the Customer to re-enter all our information again when the Name/Address is already part of the filing (and original purchase of 2025 TurboTax Deluxe). Unnecessary redundancy. In closing, I've always preferred to purchase the product in retail locations for record purposes . . but TurboTax was nowhere to be found, only Tax Act and H&R Block. Why??

I had to open the instructions for form so many times and read and read them over and over again because there was no help like in previous version of turbo tax. There should be a what does this mean and where on my documents i can find the information. The only thing turbotax offers is more lawyer written language and an option to give more money to TurboTax for obtaining help.

The investment screen was not intuitive and buggy. When looking at investments from the previous year, I would hit review, have it import the data and then it would return to the list of investments. Now the screen had two entries, both needed review. One was populated but the other was not. When I add another, other, investment and skipped the import, it would not let me edit it until I exited and reentered. Other than charging for state returns, it went smoothly.

Very good tax software have been using for 25 plus years and have seen the growth of the software in that time. It imports previous tax information very well so as to take some of the burden of not having to input information every year. Have not had any problems with accuracy of my returns. Will continue to use in the future.

I was able to successfully complete and file my Federal and State returns with TurboTax but it was not easy. I was prompted to correct errors several times but it was very difficult to figure out how and the instructions were not clear or easy to follow. I had to use my best guess about what to do and hope for the best. It took almost six hours to do both returns, almost double the time TurboTax said it would take.

This product was very difficult to use. It wasn't a matter of just answering the questions when asked as in the past. I have multiple computers where I use Turbo Tax and it was very difficult to download the product to subsequent computers. Each computer we had to have help with. For deductions, in particular donations - what happened to It's Deductible? That was the best way and seemed the fairest way to evaluate your items donated. In the past, you entered how many of each item and the program would calculate and then add all items together for a total donated on this particular donation. Now we have to calculate the value. I am very seriously considering using a different product next year after 30+ years of using Turbo Tax or it's predecessors.