I am EXTREMELY disappointed with how TT handled how the process to receive my refund was handled Using a third party to conduct the transaction is quite disturbing. Just another data base to have my information and possibly mis-handle and wind up in the wrong hands Extremely disappointing! Will be shopping next year!

using Turbo Tax for multiple years and it easy and straight forward to use. Only reason for 4/5 instead of 5/5 stars is not listed as being compatible with Windows 10. From what I understand, i see no reason TurboTAx shouldn't be compatible with Windows 10. While I recently got a Windows 11 computer, my mom (age 92) isn't getting a new computer and I do her taxes. I am at least going to try to download TurboTax on her unsupported machine. If that doesn't work, we will have to choose between me hauling my desktop to her place or bringing all her tax documents to mine. For security reasons, I do not consider TurboTax on-line an option.

I had problems with Turbo Tax treatment of 1099-DIV. It put foreign tax paid into different categores - one was on schedule A and the other was subtracted from tax. Non-exempt muni bonds were also treated differently - I had to call Turbo tax to be told how to re-enter the data. My biggest complaint is that my returns were rejected by IRS because I didn't have the right IP-pin. I had to go online to the IRS to get our IP-pins, then had to figure out where to put them in the return. Easy step should have led me to the IP-pin selection.

Too many ads asking me to purchase your aditional products. Too many windows telling me I need to fill out state taxes and my state has no income tax. One window even stated that I couldn't submit my federal taxes until I finished my state taxes and I had to circle back in order to move forward. Even below, I have to state my state.

Seem like Turbo Tax is slowly going backwards for explaining what is wanted for some lines on the tax forms. I opened one tab to gain some info or background to better understand what was wanted. It came up totally blank. Use to give Turbo Tax 5 stars but the past couple of years it has been losing my confidence.

The what-if form is quite useful, but does not subtract the (correctly calculated) senior deduction on line 41e from line 40 Income after deduction in columns 2-4. It works in column 1. This should have been fixed months ago and hopefully will be fixed soon. The what-if worksheet is very helpful in determining how much regular IRA funds to convert to Roth IRA in any given year.

I have used Turbo Tax for at least 20 years. I usually rave about how intuitive it is to use; not so much this year. i did not like opening a form for the first time and seeing error messages because I did not enter any data yet; duh. There were several times when I thought "what's next" or why did I get that message". I never had those problems in prior years.

I have used TurboTax for over 30 years. For the past two years, it has gotten worse. It used to import my information from my Quicken and made doing taxes easy. In the past two years, it lost it's interaction ability. I have to do a lot more work. It's a mediorce product at best. If you can, use another, better product.

Everything went well until payment to Intuit from the personal info page. All pages were a good size to work with, however the "continue bar" to pay could not be done because the page was too long. Having to use a Windows 11 laptop for Turbotax this year, I finally figured out how to remove the Task Bar to access the almost bottom of the page. There was a bug in the state payment software last year and the lady on the phone was most helpful correcting the problem; only it was too late to send in a five-star compliment.

State tax calculation omitted the standard deduction and did not provide information to take the retirement income subtraction. these caused an error of more than $2000 and when I discovered the issue, I had to file an amended return. I have always relied on Turbo Tax for accuracy, but this year was unacceptable!